BMW i3 order weirdness
Discussion
Ordered i3 on the 8th of Jan with £960 media pack to get the pro nav.
Had a call on Friday from the iguy at dealers saying the media pack may be free but not sure! Anyway was busy with work so I said great and got on with business.
Just had a casual look at the i3 builder on the BM site and there is a new option pack 'Pro nav upgrade with RTTI'! The cost? £0. The media pack is still there for £960, only difference being the connected plus concierge service is included ( which I would never use). The website lets you build a car with both packages by the way.
So have just sent this email to dealer.
"John after your call re: no nav package being free I had a look on the website and they have added a new package, to the options! This is the free upgrade to pro nav. With RTTI for £0! The media pack is still there and is the same as free pro nav but also include the connected plus consierge service which I don't care about especially as it makes that pack £900+!
It's all very strange and a bit annoying.
So based on the options list changes that bmw have made I'd go for the free pro nav upgrade only and replace the media pack with Harman cardon option. You can give me a call if you wish."
>>>>>
Anyone else experienced this? And I'm not being unreasonable am I?
Had a call on Friday from the iguy at dealers saying the media pack may be free but not sure! Anyway was busy with work so I said great and got on with business.
Just had a casual look at the i3 builder on the BM site and there is a new option pack 'Pro nav upgrade with RTTI'! The cost? £0. The media pack is still there for £960, only difference being the connected plus concierge service is included ( which I would never use). The website lets you build a car with both packages by the way.
So have just sent this email to dealer.
"John after your call re: no nav package being free I had a look on the website and they have added a new package, to the options! This is the free upgrade to pro nav. With RTTI for £0! The media pack is still there and is the same as free pro nav but also include the connected plus consierge service which I don't care about especially as it makes that pack £900+!
It's all very strange and a bit annoying.
So based on the options list changes that bmw have made I'd go for the free pro nav upgrade only and replace the media pack with Harman cardon option. You can give me a call if you wish."
>>>>>
Anyone else experienced this? And I'm not being unreasonable am I?
At the beginning of last week I was talking to my dealer to find out if I had time to make a late tweak to my order (even if it delayed my car). He said I would as it hadn't gone into build so I asked him to go ahead with it.
He rang me back to say after requesting the mod he'd been told the system was currently down and that they couldn't guarantee the changes would be made. He didn't know when it would be back.
I went digging and found this thread on the German i3 forum explaining that the system was down due to a price/options list change being implemented.
http://www.goingelectric.de/forum/bmw-i3/preiserho...
Seems this is it but I think I lost my chance to change my order
The new pro-nav description is utterly confusing. Let us know what your dealer says.
He rang me back to say after requesting the mod he'd been told the system was currently down and that they couldn't guarantee the changes would be made. He didn't know when it would be back.
I went digging and found this thread on the German i3 forum explaining that the system was down due to a price/options list change being implemented.
http://www.goingelectric.de/forum/bmw-i3/preiserho...
Seems this is it but I think I lost my chance to change my order
The new pro-nav description is utterly confusing. Let us know what your dealer says.
Well the dealer called and said the system is letting him put the pro nav option on for £0, but he can't get any info from bmw today (Sunday).
As he wants to double check with bmw before processing, he is going to wait until Monday and let me know what they say before he does anything.
I'll keep you posted on developments.
As he wants to double check with bmw before processing, he is going to wait until Monday and let me know what they say before he does anything.
I'll keep you posted on developments.
hoganscrogan said:
Well the dealer called and said the system is letting him put the pro nav option on for £0, but he can't get any info from bmw today (Sunday).
As he wants to double check with bmw before processing, he is going to wait until Monday and let me know what they say before he does anything.
I'll keep you posted on developments.
Who is your dealer?As he wants to double check with bmw before processing, he is going to wait until Monday and let me know what they say before he does anything.
I'll keep you posted on developments.
My dealer still has no further info back from BMW, however I did spot this over on http://www.mybmwi3.com/forum/viewtopic.php?f=2&...
The topic was mainly about LED headlights, seems LED are standard and not halogen, anyway here is the info posted last Thursday 16 Jan.
"Here is the statement from BMW i :
I have been in contact with our Customer Projects Manager regarding your questions about the LED headlights and the Professional Navigation Upgrade.
I have had clarification that the BMW i3 does come as standard with LED headlights, the optional equipment of Adaptive LED headlights is different because of the adaptive technology. Below is an excerpt from the dealer handbook about the LED lights,
States - 5A2 Adaptive LED headlights (£710 extra) - featuring daytime driving lights with LED ‘U’ shaped BMW i design. Adaptive headlights improve visibility by following the steering angle of the front wheels, giving better illumination of the road ahead through corners……… Replaces 5AK
"5AK - LED light elements (Standard). Parking lights, daytime driving lights in LED technology (14 high-powered LEDs) with LED ‘U’ shaped BMW design. Not with 5A2, LED headlights with LED light elements"
With regards to the Professional Navigation Upgrade with RTTI, this was a limited offer when purchasing the BMW i3 and completing the order before January 10th, 2014. This offer was reliant on the order being fully specified and sent to build before January 10th. Unfortunately, it should have been removed from the website once this offer had ended, and I can only apologise for this error. We have since removed it from the website and it should no longer be available as a free option, effective immediately."
The topic was mainly about LED headlights, seems LED are standard and not halogen, anyway here is the info posted last Thursday 16 Jan.
"Here is the statement from BMW i :
I have been in contact with our Customer Projects Manager regarding your questions about the LED headlights and the Professional Navigation Upgrade.
I have had clarification that the BMW i3 does come as standard with LED headlights, the optional equipment of Adaptive LED headlights is different because of the adaptive technology. Below is an excerpt from the dealer handbook about the LED lights,
States - 5A2 Adaptive LED headlights (£710 extra) - featuring daytime driving lights with LED ‘U’ shaped BMW i design. Adaptive headlights improve visibility by following the steering angle of the front wheels, giving better illumination of the road ahead through corners……… Replaces 5AK
"5AK - LED light elements (Standard). Parking lights, daytime driving lights in LED technology (14 high-powered LEDs) with LED ‘U’ shaped BMW design. Not with 5A2, LED headlights with LED light elements"
With regards to the Professional Navigation Upgrade with RTTI, this was a limited offer when purchasing the BMW i3 and completing the order before January 10th, 2014. This offer was reliant on the order being fully specified and sent to build before January 10th. Unfortunately, it should have been removed from the website once this offer had ended, and I can only apologise for this error. We have since removed it from the website and it should no longer be available as a free option, effective immediately."
Edited by hoganscrogan on Monday 20th January 22:27
My i3 order has been an awful, dispiriting nonsense from start to finish. First I got pro nav free, then I didnt. Now I have again.
Car was due to arrive last week in February, now its the arse end of June.
Ive never been as f
ked about with so much paperwork in my life, and as may be guessed have been left with an extremely sour taste in my mouth.
Car was due to arrive last week in February, now its the arse end of June.
Ive never been as f
ked about with so much paperwork in my life, and as may be guessed have been left with an extremely sour taste in my mouth.I'm getting there too. Got to admit it's been quite a confusing process compared to other cars. Lack of clarity on options being the main one, and now these 'free option' anomalies and slow answers from BMW are just adding to the confusion.
Oh, and the free pro nav option is still up on the UK i3 builder website today!
Oh, and the free pro nav option is still up on the UK i3 builder website today!
Edited by hoganscrogan on Monday 20th January 22:55
hoganscrogan said:
Here is the statement from BMW i :
"Unfortunately, it should have been removed from the website once this offer had ended, and I can only apologise for this error. We have since removed it from the website and it should no longer be available as a free option, effective immediately."
Seems that's true ? It's still showing as £0 but if you add it to the configurator it is now shown as £960 at the final screen. "Unfortunately, it should have been removed from the website once this offer had ended, and I can only apologise for this error. We have since removed it from the website and it should no longer be available as a free option, effective immediately."
TimJMS said:
Car was due to arrive last week in February, now its the arse end of June.
That's a pretty drastic change, what happened ? This is the first BMW I've bought and got to say I'm a bit disappointed with their knowledge about the car. It's so different to anything they've sold previously that we should really cut them some slack but there has been so much mis-information from every source (dealer, email support, even the BMW website). They're very pleasant and courteous to deal with but I'd take technical knowledge over politeness every day of the week.
I think the heat pump is essential for this country, however I only discovered this reading forums. The UK brochure seriously under/missells it. Pre heating is possible with or without, but the main advantage of the heat pump, namely reducing energy usage when on the move and heating cabin, is not touched on. It make it sound like the energy savings are only gained from preheating the cabin.
The german brochure goes into much more detail and would have made it a no brainer option for me.
See comment from here http://www.mybmwi3.com/forum/viewtopic.php?f=2&...
"I think the misunderstanding comes from the the description. I think this only refers to the fact that doing it while on charge, you will start it warm, and save energy. But it is misleading, and this is a better description:
Wie die Klimaanlage im Sommer nutzt das innovative Wärmepumpensystem zusätzlich auch im Winter die Energie der Umgebungsluft. Gegenüber einer herkömmlichen Heizung wird eine bis zu 50 % höhere Energieeffizienz bei gleichbleibendem Heizungskomfort erreicht. Reichweitensteigerungen von über 30 % sind damit möglich. Die gewählte Innenraumtemperatur wird zwischen der elektrischen Heizung und dem Wärmepumpensystem vollautomatisch geregelt.
Google translated:
As the air conditioning in summer uses innovative heat pump system in addition also in winter, the energy of the ambient air. Compared with a conventional heating up to 50% higher energy efficiency is achieved at constant heating comfort. Range increases of over 30% are possible. The selected interior temperature is regulated automatically between the electric heater and the heat pump system.
So even if the UK description i not wrong, it has nothing to do about the heat-pump itself, and only describes one possible use, but is very misleading. The heat-pump just makes sure that you use less energy to heat, like any other heat-pump."
The UK description in the brochure and website is rubbish!
The german brochure goes into much more detail and would have made it a no brainer option for me.
See comment from here http://www.mybmwi3.com/forum/viewtopic.php?f=2&...
"I think the misunderstanding comes from the the description. I think this only refers to the fact that doing it while on charge, you will start it warm, and save energy. But it is misleading, and this is a better description:
Wie die Klimaanlage im Sommer nutzt das innovative Wärmepumpensystem zusätzlich auch im Winter die Energie der Umgebungsluft. Gegenüber einer herkömmlichen Heizung wird eine bis zu 50 % höhere Energieeffizienz bei gleichbleibendem Heizungskomfort erreicht. Reichweitensteigerungen von über 30 % sind damit möglich. Die gewählte Innenraumtemperatur wird zwischen der elektrischen Heizung und dem Wärmepumpensystem vollautomatisch geregelt.
Google translated:
As the air conditioning in summer uses innovative heat pump system in addition also in winter, the energy of the ambient air. Compared with a conventional heating up to 50% higher energy efficiency is achieved at constant heating comfort. Range increases of over 30% are possible. The selected interior temperature is regulated automatically between the electric heater and the heat pump system.
So even if the UK description i not wrong, it has nothing to do about the heat-pump itself, and only describes one possible use, but is very misleading. The heat-pump just makes sure that you use less energy to heat, like any other heat-pump."
The UK description in the brochure and website is rubbish!
Edited by hoganscrogan on Tuesday 21st January 09:51
mids said:
TimJMS said:
Car was due to arrive last week in February, now its the arse end of June.
That's a pretty drastic change, what happened ? I have made my displeasure clear. The last thing I need is to receive the car so close to the school summer holidays. It'll just be parked up for two months uselessly. I can't really blame the dealer either. It is my understanding that the i3 is being sold in a different way to normal cars, and dealers are merely agents who receive a handling fee from Germany.
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