Ipace servicing costs eye watering
Discussion
I had a look and can't find anything
Our Ipace recently had its first service it was done while we waited and took an hour, according to the invoice the only part they replaced was the pollen filter, no fluids no filters nothing to do, yet the bill was an eye watering £370, when I requested a breakdown the adviser replied "that is how much Jaguar tell us" which is obviously rubbish.
The reason we had it done while we waited was that they wouldn't collect the car or give loan cars, apparently due to covid restrictions, they didn't even wash it or top up the screen wash.
Has anyone else had experience of servicing costs on Ipace's or do they really charge £400 an hour labour rate. it's PH but I'm quite happy to say which dealer.
Our Ipace recently had its first service it was done while we waited and took an hour, according to the invoice the only part they replaced was the pollen filter, no fluids no filters nothing to do, yet the bill was an eye watering £370, when I requested a breakdown the adviser replied "that is how much Jaguar tell us" which is obviously rubbish.
The reason we had it done while we waited was that they wouldn't collect the car or give loan cars, apparently due to covid restrictions, they didn't even wash it or top up the screen wash.
Has anyone else had experience of servicing costs on Ipace's or do they really charge £400 an hour labour rate. it's PH but I'm quite happy to say which dealer.
That's an absolute joke - I have no experience of EV servicing but even an ICE car if you have no oil to factor in its still way too much.
I presume all they did was check and maybe grease some bits if that, clean sunroof guides if it has one ?
That said I would have asked for the cost before hand didn't you do this? That would be the time to enquire.
I presume all they did was check and maybe grease some bits if that, clean sunroof guides if it has one ?
That said I would have asked for the cost before hand didn't you do this? That would be the time to enquire.
Typical price for first service is £200-240 ish by the looks of it: https://www.ipaceforums.co.uk/threads/first-servic...
Which I think is too much still... other than give it a health check, which is itself the service centres best way to sell new consumables, there isn't really anything much for them to do.
I think it's probably a case of the economics of the service centre continuing to exist simply not working out if they can't charge at least a couple of hundred quid per car after 20,000 miles of use. Which I understand..
I have no idea why you were charged the equivalent of £400 p/h, that is indeed nonsense. I'd call Jaguar themselves and ask them if they consider it normal for their customers to be charged several hundred pounds per hour at their authorised dealers - who do have to work within Jaguars pricing framework.
The fact they couldn't be arsed to wash it is also very poor. It's a luxury car from a luxury brand, they should wash it. I took mine in for a warranty repair the other week and it was washed and hoovered when it came back, they didn't even mention having done so. And they gave me a brand new e-pace to drive around whilst they had the i-pace.
Which I think is too much still... other than give it a health check, which is itself the service centres best way to sell new consumables, there isn't really anything much for them to do.
I think it's probably a case of the economics of the service centre continuing to exist simply not working out if they can't charge at least a couple of hundred quid per car after 20,000 miles of use. Which I understand..
I have no idea why you were charged the equivalent of £400 p/h, that is indeed nonsense. I'd call Jaguar themselves and ask them if they consider it normal for their customers to be charged several hundred pounds per hour at their authorised dealers - who do have to work within Jaguars pricing framework.
The fact they couldn't be arsed to wash it is also very poor. It's a luxury car from a luxury brand, they should wash it. I took mine in for a warranty repair the other week and it was washed and hoovered when it came back, they didn't even mention having done so. And they gave me a brand new e-pace to drive around whilst they had the i-pace.
As they said it is what JLR say to charge, I raised it as a complaint with them, its now over a month and still haven't had a response, that is why I was wondering what experience others on here were having with servicing, foolishly I assumed as there is very little to do the cost would be low and just let my wife book it in.
MY2019 Ipace first service at my local main dealer - just before the end of the contract on 04/11/21 was £274.25 including £10 for the use of their car.
I wasnt particularly happy at that amount given what they did - wiped it with a damp cloth, changed the pollen filter (and they did) and the brake fluid and give the car a once over, oh and topped off the already full washer bottle - but needs must, they did go and do a full software update as well so not the end of the world (but thats covered under warranty).
It certainly want worth having invested in the service plan when I got it that they tried to sell me.
S.
I wasnt particularly happy at that amount given what they did - wiped it with a damp cloth, changed the pollen filter (and they did) and the brake fluid and give the car a once over, oh and topped off the already full washer bottle - but needs must, they did go and do a full software update as well so not the end of the world (but thats covered under warranty).
It certainly want worth having invested in the service plan when I got it that they tried to sell me.
S.
Adrian W said:
....do they really charge £400 an hour labour rate.
You caught them out by waiting - I waited while daughter's Golf had its first service, it was in the workshop 20 mins.You car probably has a book time of a couple of hours or so - basic servicing is fantasically profitable for dealers, it's why they hate doing anything else.
Did you ask the cost beforehand? A colleague didn't for his Touareg first service and was a bit dismayed it cost £550.
2 sMoKiN bArReLs said:
I think it is. They'll probably have different pricing for those that don't ask before. 
Lost count of the number of times I've been given the bill, said "errr.... you told me £xxx" and they've said "sure, no problem".Apart from Mitshubishi, who flatly denied they'd given the price they said (they'd given it twice) and then said it's because they always quote ex-VAT (invoice was 50% higher than quote).
Sheepshanks said:
2 sMoKiN bArReLs said:
I think it is. They'll probably have different pricing for those that don't ask before.
Lost count of the number of times I've been given the bill, said "errr.... you told me £xxx" and they've said "sure, no problem".Apart from Mitshubishi, who flatly denied they'd given the price they said (they'd given it twice) and then said it's because they always quote ex-VAT (invoice was 50% higher than quote).
2 sMoKiN bArReLs said:
Adrian W said:
rampageturke said:
you didn't ask for a price beforehand?
It's not really the point is it? this is a large Jaguar main dealer, I used to charge £90 for a proper inspection when I used to do servicing. + VAT = £108
That included the labour for the engine oil change but not the oil or filters.
That was an independent garage 10 years ago.
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop nor do they understand the importance of an inspection.
When we did inspection services that meant putting the car up on the ramp which takes 15 minutes by itself once you've factored in turning around in the carpark, fitting seat covers, adjusting the arms and pads on the lift, ect, ect... Then you're under the car with a torch and sometimes pry-bars depending on the vehicle. You're looking into the deepest parts, far more critical than an MOT tester as you're looking for any fault and also advising on things which are worn or broken but not MOT related like undertrays (for example). Inside the car you test all the buttons and look at computer, check interior bulbs. Under the bonnet clearing leaves and dirt from drain holes. Plug it into the computer and check for faults logged, report any that come up. Also inspect and advise on condition of bodywork, cleaning and adjusting washer jets. Tyre pressures including the spare if there is one, if not check the flat tyre equipment is there and could be used if required. Test battery condition. Probably loads of other things I forgot but we used to have a check list.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
That included the labour for the engine oil change but not the oil or filters.
That was an independent garage 10 years ago.
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop nor do they understand the importance of an inspection.
When we did inspection services that meant putting the car up on the ramp which takes 15 minutes by itself once you've factored in turning around in the carpark, fitting seat covers, adjusting the arms and pads on the lift, ect, ect... Then you're under the car with a torch and sometimes pry-bars depending on the vehicle. You're looking into the deepest parts, far more critical than an MOT tester as you're looking for any fault and also advising on things which are worn or broken but not MOT related like undertrays (for example). Inside the car you test all the buttons and look at computer, check interior bulbs. Under the bonnet clearing leaves and dirt from drain holes. Plug it into the computer and check for faults logged, report any that come up. Also inspect and advise on condition of bodywork, cleaning and adjusting washer jets. Tyre pressures including the spare if there is one, if not check the flat tyre equipment is there and could be used if required. Test battery condition. Probably loads of other things I forgot but we used to have a check list.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
Edited by ingenieur on Tuesday 18th January 16:35
Edited by ingenieur on Tuesday 18th January 16:37
ingenieur said:
When we did inspection services that meant putting the car up on the ramp which takes 15 minutes by itself once you've factored in turning around in the carpark, fitting seat covers, adjusting the arms and pads on the lift, ect, ect... Then you're under the car with a torch and sometimes pry-bars depending on the vehicle. You're looking into the deepest parts, far more critical than an MOT tester as you're looking for any fault and also advising on things which are worn or broken but not MOT related like undertrays (for example). Inside the car you test all the buttons and look at computer, check interior bulbs. Under the bonnet clearing leaves and dirt from drain holes. Also inspect and advise on condition of bodywork, cleaning and adjusting washer jets. Tyre pressures including the spare if there is one, if not check the flat tyre equipment is there and could be used if required. Test battery condition. Probably loads of other things I forgot but we used to have a check list.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
Edited by ingenieur on Tuesday 18th January 16:35
I love that you do that, as it's the proper way to do it.
To suggest that's what is provided as standard, esp at franchise dealers is a long way from the mark!
p.s 15 min to put a car on a ramp is pushing it a bit though!
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