Ipace servicing costs eye watering
Discussion
ingenieur said:
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop .....
I think people don't realise dealer groups' business model is to extract the maximum possible revenue from each customer. Service advisors and service managers (these days often called "after sales directors") are targetted and bonused on it. And probably get fired if they're not hitting tose targets.Sheepshanks said:
ingenieur said:
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop .....
I think people don't realise dealer groups' business model is to extract the maximum possible revenue from each customer. Service advisors and service managers (these days often called "after sales directors") are targetted and bonused on it. And probably get fired if they're not hitting tose targets.Our local JLR dealer wanted £360 to supply and fit each tyre for our iPace. The independent down the road did it for £240 a tyre..
They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
TheDeuce said:
Our local JLR dealer wanted £360 to supply and fit each tyre for our iPace. The independent down the road did it for £240 a tyre..
They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
What you might be up against there is gross margin target - big companies can't do stuff 'cheap' as it messes up their overall gross margin. They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
I very nearly ended up paying double the tyre dealer price when I was given a price by a dealer to fit two tyres - it was only sheer chance that I said "that's for both, right?" They didn't dispute the price I had but made it clear they weren't interested in the work other than at the price quoted.
TheDeuce said:
Our local JLR dealer wanted £360 to supply and fit each tyre for our iPace. The independent down the road did it for £240 a tyre..
They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
If you can fit two 20" tyres without damaging them, get them on the car, reset the tpms and get it back out in the car park in 10 minutes I might be able to get you a job fitting them. They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
stevemcs said:
TheDeuce said:
Our local JLR dealer wanted £360 to supply and fit each tyre for our iPace. The independent down the road did it for £240 a tyre..
They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
If you can fit two 20" tyres without damaging them, get them on the car, reset the tpms and get it back out in the car park in 10 minutes I might be able to get you a job fitting them. They would basically have made a profit of over £300 for the two tyres we needed, and fitting two tyres takes one person about 10 minutes if they're well rehearsed.
It's a bit of a joke. I'm sure they'd actually sell more tyres and make more money overall if they charged a slight premium over the independents - as opposed to this example where they charged +50% above the independent!
NB: they're 22" tyres! Which admittedly doesn't help my somewhat optimistic ten minute exampe I guess... But the point was it doesn't take long enough to justify £300+ of profit - £240 more profit than the very well renowned independent fitters down the road.
Edited by TheDeuce on Tuesday 18th January 23:33
22”S are a pain as you need to clamp them differently, we would allow 40 minutes to fit them, some tpms systems can be a pain (Mercedes ….) Contary to what most people believe there is very little money in tyres and if I could get away with not fitting them I would.
That’s still expensive for a service though,
That’s still expensive for a service though,
stevemcs said:
22”S are a pain as you need to clamp them differently, we would allow 40 minutes to fit them, some tpms systems can be a pain (Mercedes ….) Contary to what most people believe there is very little money in tyres and if I could get away with not fitting them I would.
That’s still expensive for a service though,
Based on the fact the dealership was clearly making at least £300 profit on the two tyres they quoted (£720 total) to fit I'd say that is just as profitable as the service - which was £400 but included a pollen filter and brake fluid.That’s still expensive for a service though,
Gross profit, before labour and running costs etc.
Breaking news... Expensive car requires expensive service...
I jest, however my 4 year old Golf is going in for a service with a VW dealer next week and I don't expect them to do much more than change the oil (hopefully), pretend to change the spark plugs, pretend to change the pollen filter etc, and then tell me that my new tyres and brake pads/discs need replacing.
£364 notes.
I jest, however my 4 year old Golf is going in for a service with a VW dealer next week and I don't expect them to do much more than change the oil (hopefully), pretend to change the spark plugs, pretend to change the pollen filter etc, and then tell me that my new tyres and brake pads/discs need replacing.
£364 notes.
TheDeuce said:
The fact they couldn't be arsed to wash scratch it is also very poor. It's a luxury car from a luxury brand, they should wash scratch it. I took mine in for a warranty repair the other week and it was washed scratched and hoovered when it came back, they didn't even mention having done so. And they gave me a brand new e-pace to drive around whilst they had the i-pace.
Fixed that for you.TX.
ingenieur said:
I used to charge £90 for a proper inspection when I used to do servicing. + VAT = £108
That included the labour for the engine oil change but not the oil or filters.
That was an independent garage 10 years ago.
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop nor do they understand the importance of an inspection.
When we did inspection services that meant putting the car up on the ramp which takes 15 minutes by itself once you've factored in turning around in the carpark, fitting seat covers, adjusting the arms and pads on the lift, ect, ect... Then you're under the car with a torch and sometimes pry-bars depending on the vehicle. You're looking into the deepest parts, far more critical than an MOT tester as you're looking for any fault and also advising on things which are worn or broken but not MOT related like undertrays (for example). Inside the car you test all the buttons and look at computer, check interior bulbs. Under the bonnet clearing leaves and dirt from drain holes. Plug it into the computer and check for faults logged, report any that come up. Also inspect and advise on condition of bodywork, cleaning and adjusting washer jets. Tyre pressures including the spare if there is one, if not check the flat tyre equipment is there and could be used if required. Test battery condition. Probably loads of other things I forgot but we used to have a check list.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
Give over! 15 mins to put a car on the ramp? Where was the ramp, another county??! That included the labour for the engine oil change but not the oil or filters.
That was an independent garage 10 years ago.
I think sometimes people don't realise the economics behind some of the things which happen at a vehicle workshop nor do they understand the importance of an inspection.
When we did inspection services that meant putting the car up on the ramp which takes 15 minutes by itself once you've factored in turning around in the carpark, fitting seat covers, adjusting the arms and pads on the lift, ect, ect... Then you're under the car with a torch and sometimes pry-bars depending on the vehicle. You're looking into the deepest parts, far more critical than an MOT tester as you're looking for any fault and also advising on things which are worn or broken but not MOT related like undertrays (for example). Inside the car you test all the buttons and look at computer, check interior bulbs. Under the bonnet clearing leaves and dirt from drain holes. Plug it into the computer and check for faults logged, report any that come up. Also inspect and advise on condition of bodywork, cleaning and adjusting washer jets. Tyre pressures including the spare if there is one, if not check the flat tyre equipment is there and could be used if required. Test battery condition. Probably loads of other things I forgot but we used to have a check list.
I don't really think every mechanic or workshop would have been as thorough but I'd expect a main dealer to have a full schedule of works and checks.
Edit: they should be able to tell you what was done in that time.
Edited by ingenieur on Tuesday 18th January 16:35
Edited by ingenieur on Tuesday 18th January 16:37
Adrian W said:
We’re you happy with that price? How long did it take?
Not sure I had any option . They needed servicing . Time wise , no idea - the ETron was collected and returned , I left the jag .
Surely as they are expensive cars , you’d want a reassuringly expensive service ?? Lol
Just don’t buy an Aston ..
I was checking the price for a handbrake switch on a NP vanquish . Aston parts wanted £95 !!! It is a land rover part which can be purchased for …..£15
PHZero said:
Breaking news... Expensive car requires expensive service...
I jest, however my 4 year old Golf is going in for a service with a VW dealer next week and I don't expect them to do much more than change the oil (hopefully), pretend to change the spark plugs, pretend to change the pollen filter etc, and then tell me that my new tyres and brake pads/discs need replacing.
£364 notes.
VW stealer told me that my Golf R is a high performance car so I should expect it to be expensive to service. It needs servicing every 12 months. My Porsche GT3 (that revs to 9000rpm and makes the Golf R feel like driving a Transit van in comparison) only needs servicing every two years.I jest, however my 4 year old Golf is going in for a service with a VW dealer next week and I don't expect them to do much more than change the oil (hopefully), pretend to change the spark plugs, pretend to change the pollen filter etc, and then tell me that my new tyres and brake pads/discs need replacing.
£364 notes.
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