Discussion
Got an update by phoning back on Friday late pm to ask what is actually missing. It turns out that it's nothing missing, but the coolant pump is not working as it should. This might be fixed with a software update this coming week or a replacement pump in the distant future.
I do have a conspiracy theory though
I've told this story before. We ordered back towards the start of the year with a notional leadtime of October. Then in feb we got a call about a built car that was coming over to the spec'ish (cancelled order). In it the first week of March. But for no known reason, that car didn't arrive so we went back to waiting.
Now "our" car has arrived. Here's the conspiracy theory bit... the car is not the spec we originally ordered, but the spec of the cancelled order that never arrived (specifically with heat pump and L tech pack - our original order was M pack and no heat pump, the paperwork was revised to that spec as we are happy with the variation).
So I'm now curious about the build date. Is there any way of finding out? Is it Feb or May? Not that I mind provided we get one that works at some point!
Bert
I do have a conspiracy theory though
I've told this story before. We ordered back towards the start of the year with a notional leadtime of October. Then in feb we got a call about a built car that was coming over to the spec'ish (cancelled order). In it the first week of March. But for no known reason, that car didn't arrive so we went back to waiting.Now "our" car has arrived. Here's the conspiracy theory bit... the car is not the spec we originally ordered, but the spec of the cancelled order that never arrived (specifically with heat pump and L tech pack - our original order was M pack and no heat pump, the paperwork was revised to that spec as we are happy with the variation).
So I'm now curious about the build date. Is there any way of finding out? Is it Feb or May? Not that I mind provided we get one that works at some point!
Bert
Well, some progress made. I contacted the dealer and said I wanted to cancel. Cue lots of scurrying around and the location of a replacement coolant pump (presumably nicked off another Born) to be fitted tomorrow and pickup Saturday. Sales guy I had been dealing with has left the business. Loads of paperwork arrived today. I have a reg and I think it might actually happen - at last.
Roll on Saturday!
Bert
And today a parcel arrived that contained a hamper with the message "thanks for giving us the chance to get it right". Wasn't expecting that, I'm not all that keen on hampers, but it was a nice touch.
Roll on Saturday!
Bert
And today a parcel arrived that contained a hamper with the message "thanks for giving us the chance to get it right". Wasn't expecting that, I'm not all that keen on hampers, but it was a nice touch.
And so, we have our new born. There's lots to say, mostly good, some disappointing.
But the car itself is fab, just a lovely car to drive, smooth, capable, comfortable. I'm guessing it'll be great when there's a chance to give it some beans too.
First impression of the controls on the touch display... Mesmerizing, stupid, complicated.
But what a great car!
But the car itself is fab, just a lovely car to drive, smooth, capable, comfortable. I'm guessing it'll be great when there's a chance to give it some beans too.
First impression of the controls on the touch display... Mesmerizing, stupid, complicated.
But what a great car!
Interesting thread. I was about to take delivery of a V2 Cupra Born last Friday, but delivery was cancelled, because the car had no water and a faulty water pump. In fact I have heard of 3 others now with exactly this issue. One was actually at the garage and the fault came up.
It seems that there is a major issue with a batch of cars, so the dealer told me, with the water pumps and they must all be replaced. My pump was ordered last Wednesday, and a week on, not heard from the dealer. I tried calling today for an update but they did not get back to me.
My understanding is this is the part 1EA965567, and looking at the VW parts site, they ship in 2-4 days, so if i discount the weekend, mine should be hear this week.
Its frustrating, but seems to be affecting a lot of cars and I'm posting here to find out any others wo may have been affected.
I hope to hear from the dealer in the morning, and fingers crossed for car delivery on Friday
It seems that there is a major issue with a batch of cars, so the dealer told me, with the water pumps and they must all be replaced. My pump was ordered last Wednesday, and a week on, not heard from the dealer. I tried calling today for an update but they did not get back to me.
My understanding is this is the part 1EA965567, and looking at the VW parts site, they ship in 2-4 days, so if i discount the weekend, mine should be hear this week.
Its frustrating, but seems to be affecting a lot of cars and I'm posting here to find out any others wo may have been affected.
I hope to hear from the dealer in the morning, and fingers crossed for car delivery on Friday
BertBert said:
And today a parcel arrived that contained a hamper with the message "thanks for giving us the chance to get it right". Wasn't expecting that, I'm not all that keen on hampers, but it was a nice touch.
The sales person unwittingly told me they always send hampers after the car purchase, just sent it early this time. And there was me thinking it was a special special gesture Looks like my ranting got a coolant pump at the expense of someone else, sorry whoever that was.
Hopefully it won't give more trouble.
On another topic, what does the heat pump do? I've got one but not sure why!!
rodericb said:
Do they still have the left-hand drive windscreen wipers?
Just coming back to this now having a Born to check. They are not LHD wipers. They park in the middle and open up to both sides if that makes sense? They do a great job and don't leave an upswept area for the RH driver which LHD wipers would do.BertBert said:
rodericb said:
Do they still have the left-hand drive windscreen wipers?
Just coming back to this now having a Born to check. They are not LHD wipers. They park in the middle and open up to both sides if that makes sense? They do a great job and don't leave an upswept area for the RH driver which LHD wipers would do.ajap1979 said:
I think people have referred to them as LHD because they sweep the left side first, then the right.
I guess technically true as the lh wiper is parked above the rh one. But not like pepper lhd wipers that park on the right and leave a big unwiped area in front of the rhd driver!Thought I'd resurrect the thread to check in with an issue we've got.
The infotainment system has gone completely mad. It keeps calling out to the breakdown phone number, flashing different screens, flashimg the warning lights above the mirror and keeps clicking as if a button is being pressed.
Mrs Bert is refusng to drive it and it's been booked into the service dept of the dealer with a 10 week lead time!
Anyone else had this?
The infotainment system has gone completely mad. It keeps calling out to the breakdown phone number, flashing different screens, flashimg the warning lights above the mirror and keeps clicking as if a button is being pressed.
Mrs Bert is refusng to drive it and it's been booked into the service dept of the dealer with a 10 week lead time!
Anyone else had this?
Thanks both, yes tried the press and hold and it doesn't seem to make any difference. Sometimes it all works ok or it's mad for a few minutes and then settles.
I've tried getting the breakdown guys to recover it, but they said take it to the dealer. I've not tried to convince them that it's undriveable yet, so might try that.
Was hoping the dealer would step in and sort something, but they are very poor. The service guy says nothing I can do (you've got an appointment in what's now 4 weeks time) and the sales and management guys are always with customers and don't phone back.
I've tried getting the breakdown guys to recover it, but they said take it to the dealer. I've not tried to convince them that it's undriveable yet, so might try that.
Was hoping the dealer would step in and sort something, but they are very poor. The service guy says nothing I can do (you've got an appointment in what's now 4 weeks time) and the sales and management guys are always with customers and don't phone back.
BertBert said:
Just been out for a short drive in the Born after it stood on the drive for a week unused and nothing went wrong at all!
They'll never manage to fix it.
Are you running the 1940 update? That supposedly fixes a lot of bugs. Your fault has been reported a few times on the MK4 Leons. Sometimes the update fixes it, while others have had a new SOS module. They'll never manage to fix it.
Spidersleg said:
Are you running the 1940 update? That supposedly fixes a lot of bugs. Your fault has been reported a few times on the MK4 Leons. Sometimes the update fixes it, while others have had a new SOS module.
That all sounds very interesting! The service dept said they checked and we were running the latest software, but don't know the version. Do you know how I find it? If there are others with the same problem, then maybe there's some hope! It's just really annoying to have to wait 10 weeks to get it looked at!Had a chat with someone more senior at the dealership who discussed with service dept. There is (in his words) a massive software update to do. Got offered an earlier date but without a courtesy car. Seems they want the car for a few days, so will keep to the original date.
At least they tried to help out. They are completely inundated and it sounds like the update is a nightmare. They took 5 days to do an ID3 as it kept crashing!
This has all gone horribly wrong.
At least they tried to help out. They are completely inundated and it sounds like the update is a nightmare. They took 5 days to do an ID3 as it kept crashing!
This has all gone horribly wrong.
BertBert said:
Had a chat with someone more senior at the dealership who discussed with service dept. There is (in his words) a massive software update to do. Got offered an earlier date but without a courtesy car. Seems they want the car for a few days, so will keep to the original date.
At least they tried to help out. They are completely inundated and it sounds like the update is a nightmare. They took 5 days to do an ID3 as it kept crashing!
This has all gone horribly wrong.
Dis the Cupra dealer just happen to have an ID.3 or are VW Group EVs being maintained at some kind of all-brand service centre?At least they tried to help out. They are completely inundated and it sounds like the update is a nightmare. They took 5 days to do an ID3 as it kept crashing!
This has all gone horribly wrong.
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