Discussion
BertBert said:
That all sounds very interesting! The service dept said they checked and we were running the latest software, but don't know the version. Do you know how I find it? If there are others with the same problem, then maybe there's some hope! It's just really annoying to have to wait 10 weeks to get it looked at!
Settings > system infoI'm on 1896 with 1940 due to be put on in a few weeks.
You might have a different version as that is for my cupra Leon.
Well my Born is now on 14,500 miles and so far, its all been plain sailing. Mechanically it has been faultless. I have now doomed the car and will probably turn to ash in the next week. I have got round the haptic buttons on the wheel by turning the noise down to zero on the display, so I dont hear it make noises when I brush the stupid buttons. The infotainment has at times , when starting up, to go on leave and not bother to enlighten me. Bit awkward when I would like a glimmer of directions. The car has cost my boss a pair of wiper blades from Eurocarparts as they screamed hell after a while. I can take that as consumables. Tyres arent too bad. Not sure if they start on 6,7 or 8mm. I guess I am about halfway through them.
Luckily its going well, as our Formentor in early September came up with an EML light. Cupra support were just rubbish. Local main dealer was mid November for a booking. Next dealer away ( 70 mile round trip) was end of October. Managed to get into Cupra Swindon ( 70 miles round trip the other way) after 4 weeks. This is pretty woeful for support to customers cars and on the whole unacceptable. Its something which is seriously making us consider a Cupra again, when no one is there to assist . Wife definitely wont get another and I quite like the new Volvo leccie car for my next company vehicle.
Luckily its going well, as our Formentor in early September came up with an EML light. Cupra support were just rubbish. Local main dealer was mid November for a booking. Next dealer away ( 70 mile round trip) was end of October. Managed to get into Cupra Swindon ( 70 miles round trip the other way) after 4 weeks. This is pretty woeful for support to customers cars and on the whole unacceptable. Its something which is seriously making us consider a Cupra again, when no one is there to assist . Wife definitely wont get another and I quite like the new Volvo leccie car for my next company vehicle.
Edited by Justin S on Friday 17th November 20:58
So after nearly a three month wait, we had our time in the Cupra service dept. No fault found, No software to update, no recalls. So I had a few conversations describing the symptoms clearly.
1 the Born constantly calls the breakdown number on it's own accord accompanies by a repeated clicking that sounds like a button being pressed.
2 The internal light are intermittent and when 1 is happening the yellow warning symbol comes on to show that opening the doors will not put the internal lights on.
The good news is that so far over 4 or so journeys we've not made a single breakdown call!
The bad news is that eh internal overhead lights are not fixed and have a mind of their own as to what they are doing.
Sigh.
I mean it's trivial isn't it having to carry a torch to see inside the car at night if we need to? I mean such a small lack of functionality - but in a car that cost £45k FFS. The thing that really annoys me is that I get irrationally really annoyed about it
1 the Born constantly calls the breakdown number on it's own accord accompanies by a repeated clicking that sounds like a button being pressed.
2 The internal light are intermittent and when 1 is happening the yellow warning symbol comes on to show that opening the doors will not put the internal lights on.
The good news is that so far over 4 or so journeys we've not made a single breakdown call!
The bad news is that eh internal overhead lights are not fixed and have a mind of their own as to what they are doing.
Sigh.
I mean it's trivial isn't it having to carry a torch to see inside the car at night if we need to? I mean such a small lack of functionality - but in a car that cost £45k FFS. The thing that really annoys me is that I get irrationally really annoyed about it
BertBert said:
So after nearly a three month wait, we had our time in the Cupra service dept. No fault found, No software to update, no recalls. So I had a few conversations describing the symptoms clearly.
1 the Born constantly calls the breakdown number on it's own accord accompanies by a repeated clicking that sounds like a button being pressed.
2 The internal light are intermittent and when 1 is happening the yellow warning symbol comes on to show that opening the doors will not put the internal lights on.
The good news is that so far over 4 or so journeys we've not made a single breakdown call!
The bad news is that eh internal overhead lights are not fixed and have a mind of their own as to what they are doing.
Sigh.
I mean it's trivial isn't it having to carry a torch to see inside the car at night if we need to? I mean such a small lack of functionality - but in a car that cost £45k FFS. The thing that really annoys me is that I get irrationally really annoyed about it
Dumb question.....there's probably a specific forum for these cars: have you checked whether other owners are having similar problems? (Apologies if this was covered earlier - I haven't read back).1 the Born constantly calls the breakdown number on it's own accord accompanies by a repeated clicking that sounds like a button being pressed.
2 The internal light are intermittent and when 1 is happening the yellow warning symbol comes on to show that opening the doors will not put the internal lights on.
The good news is that so far over 4 or so journeys we've not made a single breakdown call!
The bad news is that eh internal overhead lights are not fixed and have a mind of their own as to what they are doing.
Sigh.
I mean it's trivial isn't it having to carry a torch to see inside the car at night if we need to? I mean such a small lack of functionality - but in a car that cost £45k FFS. The thing that really annoys me is that I get irrationally really annoyed about it
Been doing some more research and there are plenty of instances of the problem. Essentially the haptic buttons by the interior lights above the mirror press themselves frequently. So the spanner icon presses itself, makes the call, then cancels it with another press. Same with the interior light disable button. And sometimes they don't work at all.
So it's really strange that the service dept looked all shrugged shoulders and said dunno what the problem is guv, then gave me a car back with the fault still present!
I've explained this to them that the internet is their friend. Car is booked back in tomorrow. They said that they could pick it up and drop off a courtesy car which is lovely and they'd phone me back with the arrangements... still waiting. Got the ghastly "checkin" but no idea if they are coming or when.
I can only assume that they don't have those units to swap out otherwise they would have fixed it and it would have been much cheaper for them.
But what do I know??
So it's really strange that the service dept looked all shrugged shoulders and said dunno what the problem is guv, then gave me a car back with the fault still present!
I've explained this to them that the internet is their friend. Car is booked back in tomorrow. They said that they could pick it up and drop off a courtesy car which is lovely and they'd phone me back with the arrangements... still waiting. Got the ghastly "checkin" but no idea if they are coming or when.
I can only assume that they don't have those units to swap out otherwise they would have fixed it and it would have been much cheaper for them.
But what do I know??
Unsure if this helps, but I have a Cupra Leon, which parts shares the main light switches with a born so would not be surprised if it shares the overhead panel with the lights/sos buttons etc.
My car constantly turns the interior light switches off to this day.
It used to suffer from SOS issues too, (the popping noise via the speakers, and it trying to connect to SOS) but that all got fixed via a (I was told) software update a year back.
I have never experienced a car with such terrible software glitches. The touchscreen used to not come on half the time, and I seemingly get different warning lights almost every other time I drive it (front assist fault, air bag fault, lane assist fault)
My car constantly turns the interior light switches off to this day.
It used to suffer from SOS issues too, (the popping noise via the speakers, and it trying to connect to SOS) but that all got fixed via a (I was told) software update a year back.
I have never experienced a car with such terrible software glitches. The touchscreen used to not come on half the time, and I seemingly get different warning lights almost every other time I drive it (front assist fault, air bag fault, lane assist fault)
Edited by JD on Wednesday 13th December 19:20
BertBert said:
Yes that's the same. Been reported on several cupras that share that tech
It's madness then that the garage denied to know anything about it, my car has had 3 or 4 recalls in the 2 1/2 years I have had it, the service desk had an absolute queue of cars awaiting them. I can understand why if it wasn't just Leons but other models too.JD said:
It's madness then that the garage denied to know anything about it, my car has had 3 or 4 recalls in the 2 1/2 years I have had it, the service desk had an absolute queue of cars awaiting them. I can understand why if it wasn't just Leons but other models too.
Agreed. I'm not sure they were being very honest with me!So here we are, nearly a month on. After two visits to the dealer, they have now decided it's the control module up in that switch/light cluster and are waiting a replacement to be shipped from Spain as they are out of stock. This is after faffing for ages with the software. They thought it was fixed, took it for an extended test drive to the techies home and back and it wasn't.
So I think we are about 5 months in to reporting this problem. Maybe on the home straight now.
The positive aspect to this is that the dealer has been very good and they are now picking up and dropping the car back (for the last visit and the next when the part arrives). This must have cost the dealer a fortune in time and courtesy cars. I assume that they don't have to pick up the tab. This is probably why new cars are so expensive now!
I could be really annoyed that the internet told me months ago what the fault was, but hey ho, it's still a great car and the dealer is helpful.
I'm sure it'll be fixed soon.
So I think we are about 5 months in to reporting this problem. Maybe on the home straight now.
The positive aspect to this is that the dealer has been very good and they are now picking up and dropping the car back (for the last visit and the next when the part arrives). This must have cost the dealer a fortune in time and courtesy cars. I assume that they don't have to pick up the tab. This is probably why new cars are so expensive now!
I could be really annoyed that the internet told me months ago what the fault was, but hey ho, it's still a great car and the dealer is helpful.
I'm sure it'll be fixed soon.
I had a test drive in a V3 today and was quite impressed. They have a 77kwh 23 reg, 4k on the clock I can get for £31k which is doeable.
I'm a private cash buyer. I probably need to move on something soon as the value of my part ex is starting to fall away so am looking at cost to change.
Cost to change on the 23 reg is £13k, on a low mileage 22 plate 55kwh £3k
The longer range would be nice, however I'm more concerned about long term reliability and general thoughts in that regard. I was reading on the dedicated forum someone saying they felt like guinea pigs -I appreciate the software can be buggy and there have been battery recalls.
I'm not that worried by depreciation which is obviously rearing its head big time, even moneysaving supermarket had that down as £27k (list £43k)..(I haven't haggled over the price yet)
For the owners on here would you say it would be a sound buy, futureproof and would you buy again or not? I have a dealer 5 mins down the road I know quite well...or steer clear.
I'm a private cash buyer. I probably need to move on something soon as the value of my part ex is starting to fall away so am looking at cost to change.
Cost to change on the 23 reg is £13k, on a low mileage 22 plate 55kwh £3k
The longer range would be nice, however I'm more concerned about long term reliability and general thoughts in that regard. I was reading on the dedicated forum someone saying they felt like guinea pigs -I appreciate the software can be buggy and there have been battery recalls.
I'm not that worried by depreciation which is obviously rearing its head big time, even moneysaving supermarket had that down as £27k (list £43k)..(I haven't haggled over the price yet)
For the owners on here would you say it would be a sound buy, futureproof and would you buy again or not? I have a dealer 5 mins down the road I know quite well...or steer clear.
We’ve done just under 16k since last March in ours and it’s been faultless apart from a few odd glitchy bits before the last over the air software update.
So long as you’ve got warranty which obviously you’d have for a while yet with either one, then I’d be happy to run privately. Seems good on tyres too, plenty of life left in them, comfortably over 30k I reckon although a fair chunk of those miles were motorway.
So long as you’ve got warranty which obviously you’d have for a while yet with either one, then I’d be happy to run privately. Seems good on tyres too, plenty of life left in them, comfortably over 30k I reckon although a fair chunk of those miles were motorway.
plfrench said:
We’ve done just under 16k since last March in ours and it’s been faultless apart from a few odd glitchy bits before the last over the air software update.
So long as you’ve got warranty which obviously you’d have for a while yet with either one, then I’d be happy to run privately. Seems good on tyres too, plenty of life left in them, comfortably over 30k I reckon although a fair chunk of those miles were motorway.
Cheers.So long as you’ve got warranty which obviously you’d have for a while yet with either one, then I’d be happy to run privately. Seems good on tyres too, plenty of life left in them, comfortably over 30k I reckon although a fair chunk of those miles were motorway.
From my point of view even though the problem we've got with the buttons pressing themselves is very irritating and getting it fixed is the same, the car overall is brilliant. I love driving it. It's super solid, very fast, drives extremely well. I certainly feel we made the right choice!
In case anyone is thinking of putting their Born in for the battery recall, it might be worth waiting a bit:
https://www.autocar.co.uk/car-news/new-cars/cupra-...
https://www.autocar.co.uk/car-news/new-cars/cupra-...
Mikehig said:
In case anyone is thinking of putting their Born in for the battery recall, it might be worth waiting a bit:
https://www.autocar.co.uk/car-news/new-cars/cupra-...
We've not had any notification of a recall. I assume it must only be quite early cars affected.https://www.autocar.co.uk/car-news/new-cars/cupra-...
Looking at getting a Cupra Born to replace my wife’s 2015 330D.
She’s started a new job which works out about 600 miles a month give or take and can charge for nothing at work so including other mileage in the month we would be about £200pm better off on diesel alone. Few leases around for £350pm for the 58kw v2 which is 1+48 so cost to us would be £150pm ish which seems a decent deal.
I have a T5 which we can use for any longer journeys.
Obviously it’s a power downgrade from the 330D but she wants a new car anyway so if we stick the £14k the BMW is worth in a savings account we can offset that £150pm cost even more.
She’s started a new job which works out about 600 miles a month give or take and can charge for nothing at work so including other mileage in the month we would be about £200pm better off on diesel alone. Few leases around for £350pm for the 58kw v2 which is 1+48 so cost to us would be £150pm ish which seems a decent deal.
I have a T5 which we can use for any longer journeys.
Obviously it’s a power downgrade from the 330D but she wants a new car anyway so if we stick the £14k the BMW is worth in a savings account we can offset that £150pm cost even more.
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