Dealer: the Taycan was good for us; it's now a disaster

Dealer: the Taycan was good for us; it's now a disaster

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Discussion

theboss

6,924 posts

220 months

Wednesday 22nd March 2023
quotequote all
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.

Richard-G

1,676 posts

176 months

Wednesday 22nd March 2023
quotequote all
raspy said:
Richard-G said:
if anyone wants to see tens of taycan as a time, head to your local porsche dealer, they're all outside being fixed or awaiting parts!

im glad in a way, my M3 long range goes back in December and i hope to get into a taycan 4 . i just need to work out if i can stand the loss of range, efficiency and i can avoid potential borkage!

i know of 4 or 5 people who have various tunes of taycan (company owners) and the reliability is atrocious, no wonder why porsche have appeared as the most unreliable car brand in the UK.
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
coffee

https://www.theguardian.com/commentisfree/2023/feb...


survivalist

5,688 posts

191 months

Wednesday 22nd March 2023
quotequote all
theboss said:
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.
Did they not offer to put it in the queue and provide a courtesy car in the interim? That’s what I’d expect from a premium car manufacturer.

Richard-G

1,676 posts

176 months

Wednesday 22nd March 2023
quotequote all
survivalist said:
theboss said:
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.
Did they not offer to put it in the queue and provide a courtesy car in the interim? That’s what I’d expect from a premium car manufacturer.
No they don't, they don't have enough courtesy cars to cope with the heating issue, that's before you get onto the bricked while updating issues and the battery's halving themselves In capacity overnight issue (tho the battery issue only occurred in early cars and have mostly been all fixed now)

survivalist

5,688 posts

191 months

Wednesday 22nd March 2023
quotequote all
Richard-G said:
survivalist said:
theboss said:
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.
Did they not offer to put it in the queue and provide a courtesy car in the interim? That’s what I’d expect from a premium car manufacturer.
No they don't, they don't have enough courtesy cars to cope with the heating issue, that's before you get onto the bricked while updating issues and the battery's halving themselves In capacity overnight issue (tho the battery issue only occurred in early cars and have mostly been all fixed now)
I had this with BMW a while back, their courtesy cars were all out so one of the car hire companies delivered something similar. Seems odd that Porsche don’t do the same.

ChocolateFrog

25,539 posts

174 months

Wednesday 22nd March 2023
quotequote all
SWoll said:
Taycans are still a fairly rare sight on UK roads, and as above SS has been available in the NHS for quite some time.

If you pick a vocation where the average salary is £31k you can only expect so much though as not a huge amount of tax to offset?
They're not rare, see them all the time and I live in a pretty poor area.

Probably the most common Porsche you actually see on the roads.

SWoll

18,469 posts

259 months

Thursday 23rd March 2023
quotequote all
ChocolateFrog said:
SWoll said:
Taycans are still a fairly rare sight on UK roads, and as above SS has been available in the NHS for quite some time.

If you pick a vocation where the average salary is £31k you can only expect so much though as not a huge amount of tax to offset?
They're not rare, see them all the time and I live in a pretty poor area.

Probably the most common Porsche you actually see on the roads.
No chance, that'll be the Macan or Cayenne.

It's all relative at the end of the day, compared to Model 3/Model Y they're a fairly rare sight. And I was responding to this hyperbolic post, for context.

DMZ said:
Can nurses avail of BIK salary sacrifice benefits? Be nice if they could roll around in Taycans like everyone else.

DMZ

1,406 posts

161 months

Thursday 23rd March 2023
quotequote all
Lol, it’s not hard to get you guys going on some nonsense topic

Pflanzgarten

3,982 posts

26 months

Thursday 23rd March 2023
quotequote all
DMZ said:
Lol, it’s not hard to get you guys going on some nonsense topic
hehe
You ain’t wrong!

I’ve been reading PH long before I decided to sign up to post and this is the most PH reply I think I can remember seeing;

ChocolateFrog said:
Pflanzgarten said:
God forbid there’s any reward for working hard and being successful.
How much harder than nurses do you work?

Please enlighten us.
Love it rofl

Monkeylegend

26,475 posts

232 months

Thursday 23rd March 2023
quotequote all
ChocolateFrog said:
They're not rare, see them all the time and I live in a pretty poor area.

Probably the most common Porsche you actually see on the roads.
Like the analogy of the person who says they have 30 years experience of something when in reality it is one years experience repeated 30 times smile

ecs

1,229 posts

171 months

Thursday 23rd March 2023
quotequote all
survivalist said:
Richard-G said:
survivalist said:
theboss said:
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.
Did they not offer to put it in the queue and provide a courtesy car in the interim? That’s what I’d expect from a premium car manufacturer.
No they don't, they don't have enough courtesy cars to cope with the heating issue, that's before you get onto the bricked while updating issues and the battery's halving themselves In capacity overnight issue (tho the battery issue only occurred in early cars and have mostly been all fixed now)
I had this with BMW a while back, their courtesy cars were all out so one of the car hire companies delivered something similar. Seems odd that Porsche don’t do the same.
Porsche can't get enough cars to sell, let alone having them as workshop cars. There's fewer techs who can work on Taycans too.

Service with this cars isn't great - things break and they'll squeeze it in and try and fix it, but you'll be without a car. Or, you wait 3 months for a courtesy car.

If you can convince Porsche Assist to recover the car, they'll give you a filthy Audi from Enterprise. It has to be an Audi though, if Enterprise don't have one then it'll delay things.

Edited by ecs on Thursday 23 March 10:54

Flying machine

1,132 posts

177 months

Thursday 23rd March 2023
quotequote all
I've just booked my Taycan in this morning to have an issue with TPMS looked at - no problem getting a date and courtesy car for next month. It's a car, they break from time to time if you use them, just like any other car. Yes the range is a bit poor and the car is a bit large, but they are quite nice other than that.

I use mine as a company car, and if the government wants to make it an attractive financial proposition wrt tax then I'm going to take it as I feel that I pay quite enough tax for them to thoughtlessly waste as it is.

Having just flicked through this thread, what on earth is all this nonsense about nurses and Taycans? Only on PH...


theboss

6,924 posts

220 months

Thursday 23rd March 2023
quotequote all
survivalist said:
theboss said:
raspy said:
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
Dunno but my brother is on first name terms with his service dept (not in a good way) and didn’t even bother putting his in for the heating replacement when it went early in the winter because his dealer told him frankly there were 50+ others sat there and a delay on parts.

He’s had it done just recently after hardly using the car all winter.

Thats on a 2020 TS.
Did they not offer to put it in the queue and provide a courtesy car in the interim? That’s what I’d expect from a premium car manufacturer.
Yes they did I'm sure, but he didn't want to do that. He has a number of other cars so wasn't bothered about needing a loan car urgently, and felt he would prefer his car was sat on his own drive - so he could use it during periods of milder weather for example - than in the dealer's back yard.

He had the work done a month ago by which time they had been able to get hold of the replacement parts and also sorted him out with a C-class diesel whilst it was in.

The problem is that this really isn't an isolated incident, he's had no end of problems. He's as enthusiastic about the car as you can get in spite of this.

My own feeling is mixed. I thought I wanted one and got my name on the list for an order, but I'm finding ownership experiences extremely off-putting. It doesn't help that I'm 50 miles from my nearest dealer and I really can't be bothered with something that might need constant rectification work, I just don't have time or patience for unreliability.

rodericb

6,775 posts

127 months

Thursday 23rd March 2023
quotequote all
raspy said:
Richard-G said:
if anyone wants to see tens of taycan as a time, head to your local porsche dealer, they're all outside being fixed or awaiting parts!

im glad in a way, my M3 long range goes back in December and i hope to get into a taycan 4 . i just need to work out if i can stand the loss of range, efficiency and i can avoid potential borkage!

i know of 4 or 5 people who have various tunes of taycan (company owners) and the reliability is atrocious, no wonder why porsche have appeared as the most unreliable car brand in the UK.
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
If Richard-G knows five people with these cars and all have reliability issues I reckon that's reasonably representative.

Mikehig

746 posts

62 months

Thursday 23rd March 2023
quotequote all
Durzel said:
Taycan is a first generation car for Porsche, and (I think?) their first electic car? Is it any wonder there are teething issues?

The best case scenario is that the second generation car is a lot better....
Not their first electric car:
https://www.porsche.com/stories/innovation/gamecha...
However that was well over a century.....

b0rk

2,310 posts

147 months

Thursday 23rd March 2023
quotequote all
The heater issue surely indicates that something is off in the QA / validation department. The part is I presume purchased in from a known tier 1 supplier just it is not as designed fit for purpose or the suppliers process control is abysmal.

A “premium” manufacturer such as Porsche should have found this problem during development testing.

ChocolateFrog

25,539 posts

174 months

Thursday 23rd March 2023
quotequote all
Monkeylegend said:
ChocolateFrog said:
They're not rare, see them all the time and I live in a pretty poor area.

Probably the most common Porsche you actually see on the roads.
Like the analogy of the person who says they have 30 years experience of something when in reality it is one years experience repeated 30 times smile
Almost 30% of the cars they sold last year were Taycans (in the UK), I stand by my statement.

Edited by ChocolateFrog on Thursday 23 March 22:25

Richard-G

1,676 posts

176 months

Thursday 23rd March 2023
quotequote all
rodericb said:
raspy said:
Richard-G said:
if anyone wants to see tens of taycan as a time, head to your local porsche dealer, they're all outside being fixed or awaiting parts!

im glad in a way, my M3 long range goes back in December and i hope to get into a taycan 4 . i just need to work out if i can stand the loss of range, efficiency and i can avoid potential borkage!

i know of 4 or 5 people who have various tunes of taycan (company owners) and the reliability is atrocious, no wonder why porsche have appeared as the most unreliable car brand in the UK.
What do the other few thousand Taycan owners in the UK think about reliability? Just wondering whether the 5 people you know are representative?
If Richard-G knows five people with these cars and all have reliability issues I reckon that's reasonably representative.
Pic of me below actually driving one of them (ignore the watch placement) this one is a 2021 turbo s, spent 16 weeks in the dealer since April 2021, its done 7000 miles...

Bobtherallyfan

1,274 posts

79 months

Thursday 23rd March 2023
quotequote all
anonymous said:
[redacted]
Yet again someone quotes a ‘reliability’ index which is actually partially based on the cost of repairs….and is published by a company who are in the business of encouraging people who drive expensive cars to take out an extended warranty.

OutInTheShed

7,701 posts

27 months

Thursday 23rd March 2023
quotequote all
b0rk said:
The heater issue surely indicates that something is off in the QA / validation department. The part is I presume purchased in from a known tier 1 supplier just it is not as designed fit for purpose or the suppliers process control is abysmal.

A “premium” manufacturer such as Porsche should have found this problem during development testing.
'development testing' is done by 'early adopters'.