1st tickets?

Author
Discussion

meehaja

Original Poster:

472 posts

38 months

Monday 26th February
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I"m trying to buy tickets for Le Mans, via 1st tickets, no answer to phones, no return of voicemail, no response to email, finally spoke to someone who seemed really confused by my request of wanting tickets to Le Mans, promised a call back, never materialised.

Finally spoke to someone on friday, helpful, knoweldgable and all set up, promised to send payment details in an email... nothing, and now we're back to not answering the phone.

Is this a real company or am i getting slowly scammed?

FredericRobinson

1,424 posts

162 months

Monday 26th February
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They're a real company, have been around for a while, other options are available if you're not impressed with their customer service though

fatboy18

15,195 posts

141 months

Monday 26th February
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Brian who runs 1st Tickets is a top man thumbup Pistonheads also use him for their camping Le mans trips. Leave your details, they will get back to you.
Brian is also on the forum known as "Chum racing"

Just look at the sticky on the top of this page Pistonheads goes camping

Brian is a small company and as with all small companies, sometimes people go sick or are ill. or have a holiday. They will get back to you.



Edited by fatboy18 on Monday 26th February 22:32

helipilot

283 posts

183 months

Monday 26th February
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Brians father recently died so things have been difficult for them. I've used 1st tickets for years and he/ they are brilliant....stick with them and they will deliver just give them some time to catch up.

DMN

2,369 posts

69 months

Tuesday 27th February
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As above, we've delt with Brian for the past 10+ years. Top guy, just give him time and he'll sort you out.
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davidd

5,808 posts

214 months

Tuesday 27th February
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We've used them for years, they are very good but this is their busiest time. I would say stick with it, they will get there.


gt6

1,072 posts

115 months

Tuesday 27th February
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Keep trying, although i order my tickets direct, been going for over 30 years and an ACO member, Brian has helped many of my friends and is about as good as you get, so give him a chance and he will sort you out.

meehaja

Original Poster:

472 posts

38 months

Tuesday 27th February
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Thanks all, happy to wait if they’re a well respected company and suffered a bearevement.

MrC986

2,034 posts

121 months

Tuesday 27th February
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Another happy 1st Tickets customer here having used them 5 years in a row. He's normally very good on call answering and you may have the first time had a call answering service unfortunately.

chum racing

283 posts

136 months

Wednesday 28th February
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Hi guys, this is Brian from 1st Tickets.

Apologies for the radio silence for the past few weeks. Unfortunately my Father passed away suddenly and I have been away from the office to support my mother and family with the funeral, etc. Caroline was also off on annual leave during this period, so I had no option but to close the office for close to two weeks.

We are now both back in the office and are making our way through a backlog of emails and enquiries so please bear with us.

There may still be odd days where you cannot get hold of us, but you will still be able leave a message with our answering service. One of us will come back to you as soon as we can.

Many thanks

Brian

4everblue

266 posts

105 months

Monday 12th March
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Sorry to hear the news Brian, I’ve been there myself so understand how life changing it is.
Wishing you and your family all the best.
Mike

DoubleD

4,986 posts

38 months

Monday 16th April
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Has anyone heard anymore from 1st tickets? Does anyone know if we will get a list of items that you cant take onto the campsites (premier vert) I notice a few guys on another thread were talking about no beer or bottles?

MrC986

2,034 posts

121 months

Monday 16th April
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DoubleD said:
Has anyone heard anymore from 1st tickets? Does anyone know if we will get a list of items that you cant take onto the campsites (premier vert) I notice a few guys on another thread were talking about no beer or bottles?
Have you tried contacting Brian directly yet using either his PH alias via the forum (chumracing) or by email directly to info@1st-tickets.co.uk (or alternatively caroline.kirby@1st-tickets.co.uk)? - I had an email off Brian late on Friday last week about a booking query. I understand from confirmation I had when I paid the final instalment that they were planning on issuing the packs to clients in May and I'm sure will cover the details of such things when issuing all the other info).

davidd

5,808 posts

214 months

Tuesday 17th April
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I've had a few email conversations with them over the past week. I think they are busy sorting payment stuff out but I'm sure they will answer emails or just give them a call.

We had a coolbox stuffed with wine and beer that we took on to the main 1st tickets site on BN with no issues last year. No cars were searched as far as we saw.

D

DoubleD

4,986 posts

38 months

Tuesday 17th April
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Thanks guys. I know that they have been very busy so I havent contacted them.

davidd

5,808 posts

214 months

Tuesday 17th April
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I have just spoken to them about something else, they are busy wink

Sir_Dave

1,252 posts

140 months

Wednesday 18th April
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DoubleD said:
Has anyone heard anymore from 1st tickets? Does anyone know if we will get a list of items that you cant take onto the campsites (premier vert) I notice a few guys on another thread were talking about no beer or bottles?
You tend to get all that info in the pack Brian sends out in May with the tickets etc. Alternatively, if you cant find the info out on here, try Beermountain.

They search the cars every year for beer bottles in Houx, usually Wednesday is very strict, but by Thursday afternoon when we get there they are bored.

Im another happy 1st tickets customer btw, coming up to 10 years now i think biggrin

JT3K

199 posts

60 months

Wednesday 18th April
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Sorry to hear about your loss Brian.

meehaja said:
Is this a real company or am i getting slowly scammed?
Just to add a +1 to it. We go separate as we've got our own amenities covered, but when I take my daughter for her first in a couple of years, I'll be using Brian. He's an absolute Sir and you won't be disappointed with the setup/quality. 101% not a scam.


Edited by JT3K on Wednesday 18th April 10:10

fatboy18

15,195 posts

141 months

Wednesday 18th April
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Its not no beer, It is Glass that is the problem. That includes Wine bottles.

Cans are fine, so are wine boxes. But don't be stupid and pile it all up on the rear parcel shelve or directly on top of everything in the boot.

Just hide things away. so that it is not blatantly on display.

If your campsite is off circuit, rucksacks will also be searched as you enter the circuit, this is for two reasons, Bottles and Terrorism,
France is on High alert too.