It's postponed!
Discussion
//j17 said:
MB140 said:
//j17 said:
MB140 said:
It’s quite weird isn’t it. Checking online via money.co.uk seems to imply that we entered a contract which the travel company can no longer satisfy (regardless of if it’s there fault), therefore we are entitled to a refund.
In what way are they no longer able to satisfy the contract. You have entered in to a contract for them to supply you with tickets and other services for the weekend of the 2020 LM24. This was originally scheduled for June but has now been moved to Sept. and the travel company have moved your booking to the new date, so still providing you with tickets and other services for the 2020 LM24.delta0 said:
It appears at the moment that Classic is not affected yet. Other events in France have been delayed to July and later and so perhaps at this time Classic is within the expected window for things to be ok again.
Fingers crossed for this one, I have the tickets and gite but holding on the ferry.dredgey said:
ferrus said:
F^ck, f^ck, fu^ck.
My 20th Wedding Anniversary.
Literally any other day but that would have been fine
Mine too! Fortunately when I mentioned the new dates to my wife, before I could say anything she stated “oh well, we’ll have to celebrate our anniversary on another day.”My 20th Wedding Anniversary.
Literally any other day but that would have been fine
IT’S A TRAP!!!
MB140 said:
FredericRobinson said:
MB140 said:
Looks like the company we have booked with aren’t offering refunds even if you can’t make the new dates (which we can’t)only a voucher which appears to be pointless in our case. Not got round to calling yet going to give it a few days to allow call volumes to die down.
Where do people stand legally if they want a refund not a credit note/voucher (so I know where I stand when I do call them). Thankfully it has been paid for on a credit card so that might be a route to go down if needs be.
Who's that with?Where do people stand legally if they want a refund not a credit note/voucher (so I know where I stand when I do call them). Thankfully it has been paid for on a credit card so that might be a route to go down if needs be.
The voucher does give you 2021 and 2022 Le Mans though if you can't make September
Got to wait to talk with MrsMB140 hopefully we might be able to rearrange stuff so we can go in September. If not then we will have to decide what we want. I just want to be armed with the facts beforehand.
G-996 said:
Hi, could you post a link to yout research please indicating you don't have to accept a voucher I.e. can insist on a refund? I'm in the same situation with a different operator .
Look at the consumer rights act. I’ve not read it per say it’s far to dry but here is an extract from which.co.uk look particularly at the section on services which encompasses travel. https://www.which.co.uk/consumer-rights/regulation...
I don’t think it’s cut and dry but if you kick up enough stink and you are prepared to go legal then I think most places would capitulate as it’s not worth the effort to fight you and the law appears to be on your side. I’m assuming this is a first denial to see how they can limit there refunds.
Those that are determined I imagine they will refund. I would Make it clear though that the moment it starts going legal then you will be looking for costs on top.
Although I’ve started digging around in there terms and conditions on there website. It seems we have agreed to a credit note in there t&c. Again though I’m not sure if just because they stick it in there t&c it makes it law/enforceable. If anyone knows how to look at historical previous versions I would like to have a look at the t&c as posted when we bought tickets last October.
1st Tickets terms seem to offer a full refund....
Most changes are minor but occasionally, we may have to make a “significant
change”. Examples of “significant changes” include the following when made before
departure; a change of UK departure point to one which is more inconvenient for you
or a change of outward departure time or overall length of your time away of twelve or
more hours. If we have to make a significant change or cancel, we will tell you as
soon as possible and if there is time to do so before departure, we will offer you the
choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing alternative arrangements from us, of a similar standard to
those originally booked if available (if the chosen alternative is less
expensive than your original one, we will refund the difference but if it is
more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a
full and quick refund of all monies you have paid to us.
Most changes are minor but occasionally, we may have to make a “significant
change”. Examples of “significant changes” include the following when made before
departure; a change of UK departure point to one which is more inconvenient for you
or a change of outward departure time or overall length of your time away of twelve or
more hours. If we have to make a significant change or cancel, we will tell you as
soon as possible and if there is time to do so before departure, we will offer you the
choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing alternative arrangements from us, of a similar standard to
those originally booked if available (if the chosen alternative is less
expensive than your original one, we will refund the difference but if it is
more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a
full and quick refund of all monies you have paid to us.
Cheers mike.
Seems next time we will have to really take note of the T&C, seems they have us over a barrel. I’m going to give it a few days. Trying to get through at the moment is quite a wait.
1st we have to decide which plans we are doing LM or what we have scheduled already in December.
Theni it’s a frank discussion with the company we have booked through if we want a refund.
Then credit card company.
Then legal if needs be. This is all way out in the future though. Hope everyone else manages to get things sorted.
Seems next time we will have to really take note of the T&C, seems they have us over a barrel. I’m going to give it a few days. Trying to get through at the moment is quite a wait.
1st we have to decide which plans we are doing LM or what we have scheduled already in December.
Theni it’s a frank discussion with the company we have booked through if we want a refund.
Then credit card company.
Then legal if needs be. This is all way out in the future though. Hope everyone else manages to get things sorted.
If everyone starts a dispute with the companies supplying the tickets and demand their money back, the companies will just fold and no one will get their tickets. I'm guessing most of these small (probably ran from home) ticket agents have already spent our money on new cars or an extension or paid for their kids private school fees so just receiving the tickets for the new dates is probably our best option. If you can't go for the next 2 years then just decide which event to choose that you'll be able to resell them for the best price on Ebay.
I've got a one way train ticket to Paris on Eurostar and a one way train ticket for Paris to Le Mans in June which even if I can exchange won't suit me as I can go by car in September, so I've written off that money! I think most people who have brought full packages including travel with ABTA agents won't lose out too much. Typically this is the first year in a while that we've brought ticket only so for us any exchange will be better than losing the lot!
Printertosh said:
If everyone starts a dispute with the companies supplying the tickets and demand their money back, the companies will just fold and no one will get their tickets. I'm guessing most of these small (probably ran from home) ticket agents have already spent our money on new cars or an extension or paid for their kids private school fees so just receiving the tickets for the new dates is probably our best option. If you can't go for the next 2 years then just decide which event to choose that you'll be able to resell them for the best price on Ebay.
I think you're right.Now isn't the time to get hostile with companies over anything, especially small businesses - we're all in the same boat, many will be facing ruin or very hard times for the next year or two
I'm sure the British GT Championship organisers are thrilled with the new date.
https://www.britishgt.com/calendar
https://www.britishgt.com/calendar
DaveTheRave87 said:
I'm sure the British GT Championship organisers are thrilled with the new date.
https://www.britishgt.com/calendar
Strange you should link to that. We’ve been to the British GT at Donington a few times before. Living about 40 mins away. https://www.britishgt.com/calendar
LM240 said:
dredgey said:
ferrus said:
F^ck, f^ck, fu^ck.
My 20th Wedding Anniversary.
Literally any other day but that would have been fine
Mine too! Fortunately when I mentioned the new dates to my wife, before I could say anything she stated “oh well, we’ll have to celebrate our anniversary on another day.”My 20th Wedding Anniversary.
Literally any other day but that would have been fine
IT’S A TRAP!!!
dredgey said:
LM240 said:
dredgey said:
ferrus said:
F^ck, f^ck, fu^ck.
My 20th Wedding Anniversary.
Literally any other day but that would have been fine
Mine too! Fortunately when I mentioned the new dates to my wife, before I could say anything she stated “oh well, we’ll have to celebrate our anniversary on another day.”My 20th Wedding Anniversary.
Literally any other day but that would have been fine
IT’S A TRAP!!!
My missus said it was fine for me to sail to the Manx Grand Prix on her birthday. I actually came back pretending it was a big wind up / surprise just for that day...I'd have been dead otherwise, I twigged that once I was on the ferry! Cost me an extra ferry and a plane ticket ffs.
I came so close to terminal disaster...
Fingers crossed she's got a bloke on the side
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