Travel Destinations Porsche curves

[24lemons]

Becks2702 said:

Our crossing confirmation arrived today too!
Did you just get an email with the info or a Brittany ferry confirmation?

Just an email with not very much info on it.

[Becks2702]

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

[24lemons]

Becks2702 said:

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

Same here. I’m not particularly impressed with the service this year. It’s noticeably declined since we started using them 10 years ago.

[Ben Jk]

24lemons said:

Becks2702 said:

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

Same here. I’m not particularly impressed with the service this year. It’s noticeably declined since we started using them 10 years ago.

I agree...the booking process was an absolute shambles however must admit everything does seem to be in hand now and the tickets are out to us way earlier than previous years. We've used TD/MTD bi-annually for years. Booking used to be really efficient when Helen still worked there under the previous ownership.

[24lemons]

After a frustrating phone call this morning where they explained they couldn’t honour the requests we submitted in August not could they provide an itemised invoice as per previous years, I’m researching other companies to book with in the future.

[FredericRobinson]

Used to be great to deal with, have gone completely to st under the new owners

[Becks2702]

Ben Jk said:

24lemons said:

Becks2702 said:

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

Same here. I’m not particularly impressed with the service this year. It’s noticeably declined since we started using them 10 years ago.

I agree...the booking process was an absolute shambles however must admit everything does seem to be in hand now and the tickets are out to us way earlier than previous years. We've used TD/MTD bi-annually for years. Booking used to be really efficient when Helen still worked there under the previous ownership.

Sent an email last night saying this confirmation doesn’t show our cabin on the outbound. Reply saying cabins are sold out if you want to change your crossing to include a cabin will be 150quid amendment fee!!!!! Are you actually kidding me? It was requested 10 months ago!
Fuming, can’t wait to tell the other half when he gets home :-(

[Ben Jk]

Becks2702 said:

Ben Jk said:

24lemons said:

Becks2702 said:

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

Same here. I’m not particularly impressed with the service this year. It’s noticeably declined since we started using them 10 years ago.

I agree...the booking process was an absolute shambles however must admit everything does seem to be in hand now and the tickets are out to us way earlier than previous years. We've used TD/MTD bi-annually for years. Booking used to be really efficient when Helen still worked there under the previous ownership.

Sent an email last night saying this confirmation doesn’t show our cabin on the outbound. Reply saying cabins are sold out if you want to change your crossing to include a cabin will be 150quid amendment fee!!!!! Are you actually kidding me? It was requested 10 months ago!
Fuming, can’t wait to tell the other half when he gets home :-(

That is shocking!

[24lemons]

Ben Jk said:

Becks2702 said:

Ben Jk said:

24lemons said:

Becks2702 said:

24lemons said:

Just an email with not very much info on it.

Same I’ve just sent them another email as this doesn’t even state if we have a cabin booked! At least you could see all that on the actual confirmation.

Same here. I’m not particularly impressed with the service this year. It’s noticeably declined since we started using them 10 years ago.

I agree...the booking process was an absolute shambles however must admit everything does seem to be in hand now and the tickets are out to us way earlier than previous years. We've used TD/MTD bi-annually for years. Booking used to be really efficient when Helen still worked there under the previous ownership.

Sent an email last night saying this confirmation doesn’t show our cabin on the outbound. Reply saying cabins are sold out if you want to change your crossing to include a cabin will be 150quid amendment fee!!!!! Are you actually kidding me? It was requested 10 months ago!
Fuming, can’t wait to tell the other half when he gets home :-(

That is shocking!

Exactly the same as me. We used their early bird booking request and paid a deposit in August specifically requesting cabins both ways and returning after the race on Sunday. Instead we have seats outbound and we've been bumped to Monday mornings ferry meaning we have to book a hotel on Sunday night.

Nobody has contacted us to let us know whereas last year when our campsite was changed, they were quick to contact us and discuss options. Very poor in my opinion.

[Becks2702]

24lemons said:

Exactly the same as me. We used their early bird booking request and paid a deposit in August specifically requesting cabins both ways and returning after the race on Sunday. Instead we have seats outbound and we've been bumped to Monday mornings ferry meaning we have to book a hotel on Sunday night.

Nobody has contacted us to let us know whereas last year when our campsite was changed, they were quick to contact us and discuss options. Very poor in my opinion.

What a way to treat customers who pay an absolute fortune to travel with them
I’m fuming
I just said to them at no point has anyone contacted me to tell me that we didn’t have a cabin booked?
Also makes me worry that we don’t have a physical ferry confirmation?

They have completely ruined the good name that travel destinations had! Absolute sh*t show

[FredericRobinson]

If I was affected in this way, or was one of those charged extra for early arrival on a public campsite I’d be complaining directly to the ACO, they probably won’t care how an official agency conducts itself but they should

[MrC986]

I’ve used on of their competitors (1st Tickets private camping at Bleu Nord) now for 10 yrs and we’ve never had this sort of problem. To take an early deposit as they appear to have done and then not follow through on the customers’ full booking requests with no communication until ticket packs etc. are being sent out is unforgivable IMO & they’re obviously doing it to long-standing customers.

For those affected, I hope you get it sorted & importantly vote with your feet for next yr. I suspect they’ve tried to grow the business & lost sight of the original loyal customer base.

[Becks2702]

MrC986 said:

I’ve used on of their competitors (1st Tickets private camping at Bleu Nord) now for 10 yrs and we’ve never had this sort of problem. To take an early deposit as they appear to have done and then not follow through on the customers’ full booking requests with no communication until ticket packs etc. are being sent out is unforgivable IMO & they’re obviously doing it to long-standing customers.

For those affected, I hope you get it sorted & importantly vote with your feet for next yr. I suspect they’ve tried to grow the business & lost sight of the original loyal customer base.

We certainly will be looking at other options next year. Since travel destinations sold up the decline has been getting worse each year. The only reason we’ve continued to book is the private site at Porsche curves.
If anyone has any suggestions for alternatives would be good to hear, ideally private site or area opposed to public site.

[Ben Jk]

Becks2702 said:

MrC986 said:

I’ve used on of their competitors (1st Tickets private camping at Bleu Nord) now for 10 yrs and we’ve never had this sort of problem. To take an early deposit as they appear to have done and then not follow through on the customers’ full booking requests with no communication until ticket packs etc. are being sent out is unforgivable IMO & they’re obviously doing it to long-standing customers.

For those affected, I hope you get it sorted & importantly vote with your feet for next yr. I suspect they’ve tried to grow the business & lost sight of the original loyal customer base.

We certainly will be looking at other options next year. Since travel destinations sold up the decline has been getting worse each year. The only reason we’ve continued to book is the private site at Porsche curves.
If anyone has any suggestions for alternatives would be good to hear, ideally private site or area opposed to public site.

If they didn’t have the 2 sites near Porsche Curves they would be screwed! It’s a big plus factor however the huge price increase coupled with the st service probably outweighs the location benefits now.

[Becks2702]

Ben Jk said:

If they didn’t have the 2 sites near Porsche Curves they would be screwed! It’s a big plus factor however the huge price increase coupled with the st service probably outweighs the location benefits now.

That’s exactly what we’ve said. Todays debacle has just confirmed that

[MrC986]

1st Tickets print their ACO tickets unlike TD (well that’s what I saw in an email earlier). Looking at the TD website they seem to be trying to move up market but it’s clearly at the expense of the original customer base. 1st Tickets run a great private campsite at BN IMO although I know they are like most operators in having to dance to the ACO’s tune regarding poor organisation (2023 was a prime example). Moving operators is a big thing but how much cr4p do you take before you’ve had enough!?

[Mark_S1000RR_2010]

Travel Destinations have been an absolute shambles right from the get-go for me. This is going back to December.

However, they have finally sent me the ferry confirmation- okay it wasn’t the ferry I asked for last, (checks notes), July, but we are on a ferry.

I won’t book with them again. Not a chance.

[Becks2702]

Mark_S1000RR_2010 said:

Travel Destinations have been an absolute shambles right from the get-go for me. This is going back to December.

However, they have finally sent me the ferry confirmation- okay it wasn’t the ferry I asked for last, (checks notes), July, but we are on a ferry.

I won’t book with them again. Not a chance.

Have you had the actual ferry confirmation or just their confirmation? With all this rubbish we are worried we’ll turn up at Portsmouth and they’ll say booking doesn’t exist

[Ben Jk]

I’d call the ferry operator to confirm it personally. Just for peace of mind.

I’ve double checked all our tunnel bookings when filling in the API (Pre-travel Info).

[Becks2702]

Ben Jk said:

I’d call the ferry operator to confirm it personally. Just for peace of mind.

I’ve double checked all our tunnel bookings when filling in the API (Pre-travel Info).

Yes defo going to call Brittany Ferries
Sent another email to the escalation address this morning. We’ve paid 200quid in “crossing extras” to be told that’s for bike rack and high vehicle. Last year those and a cabin didn’t even total £150
These “new” style invoices make me think they are trying to rip us off