Discussion
Joey Deacon said:
I guess most people are not bothered about spotting poor repairs and colour match or checking to see if the interior looks like it has been used to transport dogs or smoked in then?
There are used cars and there are used cars, having seen the state of some Motability cars I wouldn't want to assume it will all be perfect when it arrives. Add to that the state of some of the company cars in my (pre covid) work car park.
You just trust the 7 day returns guarantee.There are used cars and there are used cars, having seen the state of some Motability cars I wouldn't want to assume it will all be perfect when it arrives. Add to that the state of some of the company cars in my (pre covid) work car park.
It's only a sample of one, but the car I bought from Cazoo was delivered in great condition, properly valeted, and with only a few small marks and scratches that were already photographed and described on the website when I bought it.
KTMsm said:
With the distance selling 14 day money back guarantee, all the risk is being borne by the seller
Be interesting to see just how easy it would be to return the car in this situation. I have a funny feeling it is not quite as easy as phoning them up and saying collect the car and them just refunding your money.Visited a Cazoo showroom in Cardiff and it’s actually a refreshing experience, they aren’t salesmen as such and don’t really have much stock but there are some cars on site. It’s a bit like Argos actually you use a big pc screen to browse the website and then the photos show you every single defect they find on the car, and I’m talking really small stuff, I looked at a e class and they had even picked up on a hairline scratch on the engine cover!
Seems like a very good service with transparent pricing and no pesssure selling, no haggling with the t
t in shiny shoes abs skinny next suit or any of this “they all do that sir” crap
No test drive is no different to car shop either.
the amount of cars I see with cazoo on the number plate suggest it’s working too.
If we go down the used car route this will be where we get it from
I’m pretty sure Covid will have also helped massively, all the dealers new and used around are now doing click and collect and free home delivery
Seems like a very good service with transparent pricing and no pesssure selling, no haggling with the t
t in shiny shoes abs skinny next suit or any of this “they all do that sir” crapNo test drive is no different to car shop either.
the amount of cars I see with cazoo on the number plate suggest it’s working too.
If we go down the used car route this will be where we get it from
I’m pretty sure Covid will have also helped massively, all the dealers new and used around are now doing click and collect and free home delivery
Joey Deacon said:
Be interesting to see just how easy it would be to return the car in this situation. I have a funny feeling it is not quite as easy as phoning them up and saying collect the car and them just refunding your money.
I’m pretty sure that’s exactly how it works - it’s their main USP over a traditional dealer after all (which is really just them dressing up a legal requirement but whatever)There’s absolutely no doubt of the appeal in my mind - most people buying the kind of generic appliances they mainly sell have no interest in cars other than the badge and colour.
As an online business, selling expensive items remotely I'm sure they are fully aware that negative reviews and bad press would damage their business model. So I can't imagine it's the sort of place where when you ask for a refund, you're met with sucking through teeth and a "I'll get the manager to ring you back". I would imagine they do what they say, arrange a collection then issue a refund once they've received and inspected the car. The only part I could imagine would get difficult is if they claim the car was not returned in the same condition it was delivered in, ie dents/scratch/filthy/full tank v empty tank/tyres worn etc.
Just had a look at their site and I have actually changed my mind. They seem pretty good at pointing out any scratches, chips and wheel damage and they state the last time it was serviced and who did it.
It is good to have all that information so easily available, this is the sort of thing that is not so easy to find out when you are looking at cars at a dealers.
If the 14 day returns policy is easy then I would say this seems a very good way to buy a car and saves a lot of time and hassle.
Not so sure about the 8.9% APR though, I assume they have no issue with company directors typically just paying cash?
It is good to have all that information so easily available, this is the sort of thing that is not so easy to find out when you are looking at cars at a dealers.
If the 14 day returns policy is easy then I would say this seems a very good way to buy a car and saves a lot of time and hassle.
Not so sure about the 8.9% APR though, I assume they have no issue with company directors typically just paying cash?
zedx19 said:
The only part I could imagine would get difficult is if they claim the car was not returned in the same condition it was delivered in, ie dents/scratch/filthy/full tank v empty tank/tyres worn etc.
Yes - and they (entirely reasonably) impose a 250 mile limit so you can't just use it as a free hire car for a week and do the NC500.WonkeyDonkey said:
Joey Deacon said:
How many times has this online car retailer been tried in the past and how many times has it failed? The only reason they have as many sales as they currently have is due to Covid and people not being able to go to car dealers?
Are people really happy to buy cars like this, I know I would never buy any car unless it was physically in front of me. Plus they are competing with Cinch who have much better access to cars due to being owned by WeBuyAnyCar.
I think once car sales get back to normal they will go under.
I think most people are now. All that's really desired for most is something with a german badge on the front and a screen to show your songs. People on a forum like this are just an anomaly. Are people really happy to buy cars like this, I know I would never buy any car unless it was physically in front of me. Plus they are competing with Cinch who have much better access to cars due to being owned by WeBuyAnyCar.
I think once car sales get back to normal they will go under.
I bought my E63 from Cazoo. Best price for a decent colour, and free delivery.
Two years earlier I bought my 550i unseen (admittedly approved used from a main dealer)
Six years before that I bought my Avensis estate unseen (approved used again)
Get a decent warranty and the risk of not having test driven a modern car is pretty minimal.
Joey Deacon said:
I guess most people are not bothered about spotting poor repairs and colour match or checking to see if the interior looks like it has been used to transport dogs or smoked in then?
There are used cars and there are used cars, having seen the state of some Motability cars I wouldn't want to assume it will all be perfect when it arrives. Add to that the state of some of the company cars in my (pre covid) work car park.
Spot a car on Cazoo, looks good, order and it turns up a few days later. You get up close and see that the front end has obviously been resprayed and the yellowing above the driver's seat suggests heavy smoking... Are you stuck with the car? Only if you didn't bother to look at it for two weeks. You can just utilise the 'no quibble' returns.There are used cars and there are used cars, having seen the state of some Motability cars I wouldn't want to assume it will all be perfect when it arrives. Add to that the state of some of the company cars in my (pre covid) work car park.
We were looking for a cheap 3rd car to run the dogs around in and were looking on Cazoo/Cinch for the ease of it all - We were buying a non-performance, focus-sized car and didn't want the hastle of travelling around car showrooms. In the end we decided to be dumb and bought a Defender 110 elsewhere but I wouldn't have thought twice about pulling the trigger on the vanilla end of the cars on Cazoo. Would I buy myself a performance car from them? Not a chance, but that's not what their stock is made up of anyway.
Anyone part exchanged with them?
They seem to be offering a healthy amount even with faults and scratches declared so is it like a WBAC job of picking over every tiny thing that’s invisible to the naked eye to lower the part-ex value or are they pretty easy as long as you don’t take the piss?
They seem to be offering a healthy amount even with faults and scratches declared so is it like a WBAC job of picking over every tiny thing that’s invisible to the naked eye to lower the part-ex value or are they pretty easy as long as you don’t take the piss?
Sheepshanks said:
J1990 said:
Would I buy myself a performance car from them? Not a chance, but that's not what their stock is made up of anyway.
Poster above yours bought an E63 from them. Does that count?
FWIW I've looked a couple of times since and they don't seem to sell anything interesting any more, they were still quite a new operation when I got mine.
valiant said:
Anyone part exchanged with them?
They seem to be offering a healthy amount even with faults and scratches declared so is it like a WBAC job of picking over every tiny thing that’s invisible to the naked eye to lower the part-ex value or are they pretty easy as long as you don’t take the piss?
Yup. Their driver didn't even look at my 550i trade in, check paperwork or anything, just got in and drove off. Couple of minor scratches, kerbed alloys. Never heard anything back, although I did see the car for sale on Ebay this year. They seem to be offering a healthy amount even with faults and scratches declared so is it like a WBAC job of picking over every tiny thing that’s invisible to the naked eye to lower the part-ex value or are they pretty easy as long as you don’t take the piss?
E63eeeeee... said:
Not on PH. Too big and heavy
FWIW I've looked a couple of times since and they don't seem to sell anything interesting any more, they were still quite a new operation when I got mine.
They’ve got Audi S3/S4/S5, and a single BMW M2, but nothing from the really big leagues. FWIW I've looked a couple of times since and they don't seem to sell anything interesting any more, they were still quite a new operation when I got mine.
This M2 Comp looks pretty decent in the context of the current crazy used car market.
https://www.cazoo.co.uk/cars/bmw/m2/
I'm likely to buy an F32 BMW 4 Series at some point and will consider Cazoo. My only observation, after months of checking prices and specs, is that the Cazoo ones look a bit on the expensive side and they don't seem to have any that are as old (and therefore affordable) as I'm wanting. The extent of the photography detailing minor imperfections is excellent. Of course, if I did take delivery of one and an inspection revealed major accident repairs, or it smelt of cigarettes, dogs or and attempt to mask either with stty air fresheners, it'd go straight back.
tty air fresheners, it'd go straight back.The Mad Monk said:
Seems to be successful?
Do they have depots anywhere which the public can visit? Where do they get their cars from?
They have collection centres, they keep some stock there but not much.Do they have depots anywhere which the public can visit? Where do they get their cars from?
The online descriptions are very very accurate, with 2 weeks to return the car if you're not happy.
Why would you want to go to a dealership!?
jason61c said:
They have collection centres, they keep some stock there but not much.
The online descriptions are very very accurate, with 2 weeks to return the car if you're not happy.
Why would you want to go to a dealership!?
Well, you might want to go to a dealership to sit in a car and check the switches etc. Yes, I know it isn't always logical, but then human beings aren't necessarily logical. The online descriptions are very very accurate, with 2 weeks to return the car if you're not happy.
Why would you want to go to a dealership!?
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