VWFS lease cancelled collections
Discussion
for those of you that have already handed back your cars, after collection by BCA, how long has it taken VWFS to contact you with the the final charge for damages and/or excess mileage? I realise it must be all over the shop at the moment because of covid but just trying to get a rough idea.
ElGonzo said:
for those of you that have already handed back your cars, after collection by BCA, how long has it taken VWFS to contact you with the the final charge for damages and/or excess mileage? I realise it must be all over the shop at the moment because of covid but just trying to get a rough idea.
Still not received anything after 5 weeks although I’m not expecting anything ElGonzo said:
for those of you that have already handed back your cars, after collection by BCA, how long has it taken VWFS to contact you with the the final charge for damages and/or excess mileage? I realise it must be all over the shop at the moment because of covid but just trying to get a rough idea.
Around 4 weeks ours arrived Phoned again, they are going to send me an email confirming my account closed in March even though they still haven’t cleared that from the credit file.
She is also going to put in writing about my credit markers needing to be removed so at least I have something to forward to Experian ect... apart from that she is chasing it up so probably no further forward.
She is also going to put in writing about my credit markers needing to be removed so at least I have something to forward to Experian ect... apart from that she is chasing it up so probably no further forward.
information:
Agreement closure: I can confirm your agreement has closed down as the vehicle has been collected and you have no outstanding payments left to pay.
Credit file: We know that you have been concerned about your credit file preventing you to obtain further credit elsewhere. I can confirm that we should not have recorded any negative impact on your credit file as you have not missed the payment due on the 01.04.2020. The rental was blocked by us as a result of you paying the early termination on the 23.03.2020. We have chased your request for credit file amendment with our seniors as well as with the team directly.
Complaint: As discussed your complaint is still in process to be worked at as advised in the email sent on the 27.05.2020. The complaint will be resolved within 8 weeks from its initial logged date. (27 05 20 was the 6 week point)
We do apologise for the delay in your request being processed and for the inconvenience this has caused you.
Agreement closure: I can confirm your agreement has closed down as the vehicle has been collected and you have no outstanding payments left to pay.
Credit file: We know that you have been concerned about your credit file preventing you to obtain further credit elsewhere. I can confirm that we should not have recorded any negative impact on your credit file as you have not missed the payment due on the 01.04.2020. The rental was blocked by us as a result of you paying the early termination on the 23.03.2020. We have chased your request for credit file amendment with our seniors as well as with the team directly.
Complaint: As discussed your complaint is still in process to be worked at as advised in the email sent on the 27.05.2020. The complaint will be resolved within 8 weeks from its initial logged date. (27 05 20 was the 6 week point)
We do apologise for the delay in your request being processed and for the inconvenience this has caused you.
I've just had a bill come through the post charging me for "Extra Days Hire" a total of £119. This is ridiculous as I had no control and they cancelled my appointment before the contract end date due to Covid-19. I'll be calling them shortly.
Anyone else in the same boat?
Anyone else in the same boat?
Edited by almas_09 on Wednesday 3rd June 14:12
almas_09 said:
I've just had a bill come through the post charging me for "Extra Days Hire" a total of £119. This is ridiculous as I had no control and they cancelled my appointment before the contract end date due to Covid-19. I'll be calling them shortly.
Anyone else in the same boat?
Yes, see my reply on the previous pageAnyone else in the same boat?
Edited by almas_09 on Wednesday 3rd June 14:12
I had a phonecall yesterday from someone at VWFS dealing with my complaint.
Accepted total responsibility, apologised for the default notices, offered a goodwill gesture and promised faithfully to close my account today (car was collected Monday) and to get the default notices removed from my credit fill as quickly as possible
Felt as if I was talking to someone who actually understood and appreciated the mess they created and the apology actually counted for something
Accepted total responsibility, apologised for the default notices, offered a goodwill gesture and promised faithfully to close my account today (car was collected Monday) and to get the default notices removed from my credit fill as quickly as possible
Felt as if I was talking to someone who actually understood and appreciated the mess they created and the apology actually counted for something
Andy665 said:
I had a phonecall yesterday from someone at VWFS dealing with my complaint.
Accepted total responsibility, apologised for the default notices, offered a goodwill gesture and promised faithfully to close my account today (car was collected Monday) and to get the default notices removed from my credit fill as quickly as possible
Felt as if I was talking to someone who actually understood and appreciated the mess they created and the apology actually counted for something
Totally the opposite for me, no phone call, just a blank email with a final response letter attached, bearing in mind I've had no contact from the customer resolution team, so how can they successfully resolve anything without discussing it with the person involved and who actually logged it?!Accepted total responsibility, apologised for the default notices, offered a goodwill gesture and promised faithfully to close my account today (car was collected Monday) and to get the default notices removed from my credit fill as quickly as possible
Felt as if I was talking to someone who actually understood and appreciated the mess they created and the apology actually counted for something
They haven't acknowledged any of the issues they have caused through their incompetence, nor if anything has been put in place to avoid things like this in the future.
They haven't confirmed if they have actually put a negative mark on my history(I keep checking clearscore and haven't seen anything yet), but a generic line that if they have, it should be sorted and the account closed in 10 working days.
They did offer to void the £21 charge for a small scratch on the car as a gesture of goodwill, what f
king heroes.Absolute bunch of f
kwits, will leave my complaint open with FOS and see if I get any better response from them.ollie05 said:
Totally the opposite for me, no phone call, just a blank email with a final response letter attached, bearing in mind I've had no contact from the customer resolution team, so how can they successfully resolve anything without discussing it with the person involved and who actually logged it?!
They haven't acknowledged any of the issues they have caused through their incompetence, nor if anything has been put in place to avoid things like this in the future.
They haven't confirmed if they have actually put a negative mark on my history(I keep checking clearscore and haven't seen anything yet), but a generic line that if they have, it should be sorted and the account closed in 10 working days.
They did offer to void the £21 charge for a small scratch on the car as a gesture of goodwill, what fking heroes.
Absolute bunch of fkwits, will leave my complaint open with FOS and see if I get any better response from them.
Shower of s**t.They haven't acknowledged any of the issues they have caused through their incompetence, nor if anything has been put in place to avoid things like this in the future.
They haven't confirmed if they have actually put a negative mark on my history(I keep checking clearscore and haven't seen anything yet), but a generic line that if they have, it should be sorted and the account closed in 10 working days.
They did offer to void the £21 charge for a small scratch on the car as a gesture of goodwill, what f
king heroes.Absolute bunch of f
kwits, will leave my complaint open with FOS and see if I get any better response from them.Just got home to find my invoice for excess mileage which I was expecting and then a separate one for the 'extra days hire'...
They're now trying to charge me for the additional time I had the car after BCA cancelled the original collection due to COVID-19. Needless to say I won't be paying that!
Not related to credit file woes, but anyone else having issues getting the BCA booking portal to recognise your details?
I’ve had the letter through from VWFS to arrange collection but when I go to the portal to book it says unable to recognise your details and to check with the leasing co.
VWFS are saying they have shared details with BCA but BCA say no. I kind of think it’s BCA in the wrong as they did send me a separate letter asking if I want to buy the car which would suggest they definitely do have my details somewhere!
Bit of a nightmare as I’d like to get rid as we barely use the car now anyway. I don’t recall my last VWFS lease being this much of a cluster fook last time!
I’ve had the letter through from VWFS to arrange collection but when I go to the portal to book it says unable to recognise your details and to check with the leasing co.
VWFS are saying they have shared details with BCA but BCA say no. I kind of think it’s BCA in the wrong as they did send me a separate letter asking if I want to buy the car which would suggest they definitely do have my details somewhere!
Bit of a nightmare as I’d like to get rid as we barely use the car now anyway. I don’t recall my last VWFS lease being this much of a cluster fook last time!
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