Another 'car bought but missing features' post

Another 'car bought but missing features' post

Author
Discussion

Dave.

6,442 posts

220 months

Monday 14th June
quotequote all
Have you tried any of the vin decoder websites?

Have you tried getting the build sheet from another Nissan dealer?

Is it another case of being disabled by a software update, similar to what happened to that Merc (?) a few weeks/months back?

Sheepshanks

24,329 posts

86 months

Monday 14th June
quotequote all
Pica-Pica said:
The point that the dealer says ‘that’s how Auto-Trader advertise it’ is nonsense to my mind. It is up to the dealer to ensure it is correct.

I agree that the issue of equipment and especially ‘packs’ can be a nightmare to interpret.
Perhaps there is a valid explanation (maybe the OP has bought the last of a model run before those features were added as standard?) but that's a hefty amount of kit for Autotrader's system to just assume would be on the vehicle. It's a £1300 option pack on the current model (where not standard).

ZX10R NIN

21,744 posts

92 months

Monday 14th June
quotequote all
Bluedot said:
bigandclever said:
You didn't know what Park Assist was till after buying the car and now it's apparently a critical item that's missing?
Nope, didn't know what ParkAssist was till after buying the car. Having said that, nor did/does the dealer.

Is it critical ? In the grand scheme of things, no, not really. If the dealer digs their heels then I'll probably just put it down to experience and move on with life but having researched similar experiences on PH it would appear some dealers are more flexible on these things than others. I'm just gauging what PH members would think reasonable.
With all Autotrader adverts there's a disclaimer regarding spec, it really is down to you to check especially if those features are the reason for you buying the car.

paradigital

231 posts

119 months

Monday 14th June
quotequote all
ZX10R NIN said:
With all Autotrader adverts there's a disclaimer regarding spec, it really is down to you to check especially if those features are the reason for you buying the car.
Why should it be down to the (potentially) car illiterate purchaser to work out if an advert is lying or not?

Perhaps dealers should put some effort into their adverts and not just rely on the AutoTrader automated spec lists.

All the AutoTrader disclaimers really do is shift the blame from AT to the dealer IMO. You’ve still got space to put custom text, so use it?

ZX10R NIN

21,744 posts

92 months

Monday 14th June
quotequote all
paradigital said:
Why should it be down to the (potentially) car illiterate purchaser to work out if an advert is lying or not?

Perhaps dealers should put some effort into their adverts and not just rely on the AutoTrader automated spec lists.

All the AutoTrader disclaimers really do is shift the blame from AT to the dealer IMO. You’ve still got space to put custom text, so use it?
It's not lying in a lot of cases the spec list is given by Autotrader it happens a lot which is why there's a disclaimer, the reason you should check yourself is because YOU'RE buying the car because of the spec/price

Would you take a dealers word for a car having FMDSH or would you check?

It's very simple check everything that's a simple rule when buying a car I can't understand why you'd have a problem with this?


Edited by ZX10R NIN on Monday 14th June 18:56

ZX10R NIN

21,744 posts

92 months

Monday 14th June
quotequote all
OP talk to the dealer, as I said this happens often you'll probably find they're happy to find a middle ground.

Trevor555

2,965 posts

51 months

Monday 14th June
quotequote all
ZX10R NIN said:
Would you take a dealers word for a car having FMDSH or would you check?

Edited by ZX10R NIN on Monday 14th June 18:56
Yes if it's written in their advert.

And I'd be royally pee'd off if I'd travelled hundreds of miles to buy a car to find out their statement is wrong.

And yes, it happens all the time.

ZX10R NIN

21,744 posts

92 months

Monday 14th June
quotequote all
Trevor555 said:
Yes if it's written in their advert.

And I'd be royally pee'd off if I'd travelled hundreds of miles to buy a car to find out their statement is wrong.

And yes, it happens all the time.
Which is exactly why you check everything, especially as a PH member because you'll have seen this thread in different guises a number of times.

I see an advert as a guide & a quick call to establish the vitals normally saves me a wasted trip.

stevekoz

365 posts

129 months

Tuesday 15th June
quotequote all
There is clearly a disclaimer -



The description is the part that i would/have take issue with.

If a buyer in general refers to the description and that states MDSH or Optional extras that aren't actually on the vehicle then i would have issue. That section is written out and not automatically filled out (fully) when creating an advert. Therefore if information at that point is incorrect/non factual/misleading then the dealer has an obligation to the buyer at that point. That is my perspective.

Its always worth a call and discussion about the call with the dealer if you can. Though that said, i've had plenty just unwilling to go into detail and state "come see the car". Frustrating and i wouldn't entertain that if it weren't a vehicle that was near to me.

Sheepshanks

24,329 posts

86 months

Tuesday 15th June
quotequote all
stevekoz said:
There is clearly a disclaimer -



The description is the part that i would/have take issue with.
the disclaimer says "may vary slightly".

Missing Around View Monitor, Blind spot monitoring, Lane departure warning system, Moving object detection and park assist isn't a slight variation.

Bluedot

Original Poster:

2,751 posts

74 months

Wednesday 16th June
quotequote all
Quick update. Spoke to dealer again, they offered £100 so have just accepted that.
Could have dug my heels in to try and get more but I've got more important things to think about, just another life lesson learnt and will be more vigilant when buying a car next time.

Thanks for the replies and suggestions. thumbup