Used car dealer sold really dodgy car

Used car dealer sold really dodgy car

Author
Discussion

BertBert

19,096 posts

212 months

Tuesday 16th August 2022
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Jimmy No Hands said:
BertBert said:
But also don't forget the OP's sister specifically asked for a car that hadn't been damaged repaired which the dealer agreed to.
Largely impossible to establish on a three year old car. They would hardly start removing pieces of trim, inspecting underseal or measuring paint depth as part of their 'used approved' checks. Might be a cursory glance down each panel, pop the registration into their trade HPI and you'd be lucky if it saw a ramp.
I don't think that's the point thought. The question was asked and the answer was given that it was undamaged, The dealer could've said your correct reply ("impossible to guarantee, I'm afraid" but didn't.

Bert

ZX10R NIN

27,660 posts

126 months

Tuesday 16th August 2022
quotequote all
So OP have you spoken to the finance/dealer?

georgeyboy12345

3,538 posts

36 months

Tuesday 16th August 2022
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Wow, this escalated since I last looked at the thread!

Has your sister been back to the dealer yet with the VCheck as evidence? You should get a refund on that!

swiftguy

Original Poster:

55 posts

75 months

Wednesday 17th August 2022
quotequote all
sorry not kept you updated was waiting to hear back from dealer. Have spoken to dealer, dealer wants to take car in for inspection and said will then make an offer early next week. He wanted to make a deduction for mileage and length of use.

I've sent him the vcheck info.

I'm not sure what he wants to inspect, it's rather a moot point, it's a Cat S.

Is it wise to let dealer take the car for "inspection"?

Was having a chat with my sister's husband, he said when he had gone to the dealers, there were a number of cars at the back in various states of repair. Might be completely innocent, but don't know.

Still waiting to hear back from finance company.

I've just watched the Dispatches programme and it covered this exact situation, cazoo and car giant have also been caught out.
The programme covered how HPI is failing to capture Cat S at salvage yards - and showed how vcheck is! - so a big win for vcheck.

Said there are around 40,000 cars in this situation. The cars on the programme covered exactly the safety concerns I had and raised by others, with air bags not being replaced and seat belt pre-tensioners.





Edited by swiftguy on Wednesday 17th August 00:23

Belle427

9,030 posts

234 months

Wednesday 17th August 2022
quotequote all
I hope the outcome is positive for you, can’t see it being an issue if it’s black and white.
Really boils my piss when this is allowed to happen.

Drclarke

1,186 posts

174 months

Wednesday 17th August 2022
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Have you had the mechanic who repaired the car arrested yet?

Riley Blue

21,022 posts

227 months

Wednesday 17th August 2022
quotequote all
Drclarke said:
Have you had the mechanic who repaired the car arrested yet?
I've been suspecting for a while that PH has been morphing into FB, now I know...

Edited by Riley Blue on Wednesday 17th August 08:40

Canon_Fodder

1,771 posts

64 months

Wednesday 17th August 2022
quotequote all
swiftguy said:
sorry not kept you updated was waiting to hear back from dealer. Have spoken to dealer, dealer wants to take car in for inspection and said will then make an offer early next week. He wanted to make a deduction for mileage and length of use.

I've sent him the vcheck info.

I'm not sure what he wants to inspect, it's rather a moot point, it's a Cat S.

Is it wise to let dealer take the car for "inspection"?
That sounds fine OP.

Tyre Smoke

23,018 posts

262 months

Wednesday 17th August 2022
quotequote all
Canon_Fodder said:
swiftguy said:
sorry not kept you updated was waiting to hear back from dealer. Have spoken to dealer, dealer wants to take car in for inspection and said will then make an offer early next week. He wanted to make a deduction for mileage and length of use.

I've sent him the vcheck info.

I'm not sure what he wants to inspect, it's rather a moot point, it's a Cat S.

Is it wise to let dealer take the car for "inspection"?
That sounds fine OP.
Yeah, despite the emotion, you gave to be reasonable.

QJumper

2,709 posts

27 months

Wednesday 17th August 2022
quotequote all
swiftguy said:
sorry not kept you updated was waiting to hear back from dealer. Have spoken to dealer, dealer wants to take car in for inspection and said will then make an offer early next week. He wanted to make a deduction for mileage and length of use.

I've sent him the vcheck info.

I'm not sure what he wants to inspect, it's rather a moot point, it's a Cat S.

Is it wise to let dealer take the car for "inspection"?
The inspection's probably a formality, to make sure it hasn't been further damaged since bought. I doubt you have much choice if you want a resolution, but can't see any reason not to. Perhaps take a bunch of photos of the car's current condition/mileage before sending it back.

A deduction for mileage/use is not unreasonable after 9 months, so if he offers a refund less that then I'd see it as a good result

Matt_E_Mulsion

1,693 posts

66 months

Wednesday 17th August 2022
quotequote all
If it was me and I was happy with current condition of the car, I would probably be inclined to negotiate with the dealer and see if I could get an acceptable lump sum back and keep the car.

At present the OP (well his sister) stands to be car-less with a sum of money in her hand, which is less than she paid for the car, which will probably not be enough cash to replace it with a like for like vehicle.

Canon_Fodder

1,771 posts

64 months

Wednesday 17th August 2022
quotequote all
Matt_E_Mulsion said:
If it was me and I was happy with current condition of the car, I would probably be inclined to negotiate with the dealer and see if I could get an acceptable lump sum back and keep the car.

At present the OP (well his sister) stands to be car-less with a sum of money in her hand, which is less than she paid for the car, which will probably not be enough cash to replace it with a like for like vehicle.
The OP has concerns about the quality of the repair and the structural integrity of the vehicle, so I don't think they'll take that route (although I see what you're saying)

CrippsCorner

2,831 posts

182 months

Wednesday 17th August 2022
quotequote all
Driver101 said:
CrippsCorner said:
I've had cars before that have had damage, but paid for the repair myself, therefore no category as insurance weren't even aware.
Why would you not just claim through your insurance?
Years of premium increases being a young driver just wasn't worth it, plus then potentially having a category car which I'd lose money on. Obviously we're talking <£1,000 paid by me personally.

PurpleTurtle

7,039 posts

145 months

Wednesday 17th August 2022
quotequote all
Interesting thread, I hope you get a satisfactory resolution OP.

If anything it shows that HPI is not the holy grail safety net that many (including me) assumed it was.

I'd seen https://www.vcheck.uk/ plugged by a few car YouTubers that I follow, it would seem that it is a tenner well spent!

cuprabob

14,720 posts

215 months

Wednesday 17th August 2022
quotequote all
CrippsCorner said:
Driver101 said:
CrippsCorner said:
I've had cars before that have had damage, but paid for the repair myself, therefore no category as insurance weren't even aware.
Why would you not just claim through your insurance?
Years of premium increases being a young driver just wasn't worth it, plus then potentially having a category car which I'd lose money on. Obviously we're talking <£1,000 paid by me personally.
There is also cases, especially if you're young, where the cost of repair is less than the policy excess, before even considering the possible additional loading to future premiums for 5 years.

M4cruiser

3,680 posts

151 months

Wednesday 17th August 2022
quotequote all
Matt_E_Mulsion said:
At present the OP (well his sister) stands to be car-less with a sum of money in her hand, which is less than she paid for the car, which will probably not be enough cash to replace it with a like for like vehicle.
Car was probably priced less than a non-damaged one in the first place, so yes, it will take more money to get a same-age-mileage car now.

ZX10R NIN

27,660 posts

126 months

Wednesday 17th August 2022
quotequote all
Drclarke said:
Have you had the mechanic who repaired the car arrested yet?
Great contribution.

ZX10R NIN

27,660 posts

126 months

Wednesday 17th August 2022
quotequote all
swiftguy said:
sorry not kept you updated was waiting to hear back from dealer. Have spoken to dealer, dealer wants to take car in for inspection and said will then make an offer early next week. He wanted to make a deduction for mileage and length of use.

I've sent him the vcheck info.

I'm not sure what he wants to inspect, it's rather a moot point, it's a Cat S.

Is it wise to let dealer take the car for "inspection"?

Was having a chat with my sister's husband, he said when he had gone to the dealers, there were a number of cars at the back in various states of repair. Might be completely innocent, but don't know.

Still waiting to hear back from finance company.

I've just watched the Dispatches programme and it covered this exact situation, cazoo and car giant have also been caught out.
The programme covered how HPI is failing to capture Cat S at salvage yards - and showed how vcheck is! - so a big win for vcheck.

Said there are around 40,000 cars in this situation. The cars on the programme covered exactly the safety concerns I had and raised by others, with air bags not being replaced and seat belt pre-tensioners.





Edited by swiftguy on Wednesday 17th August 00:23
Yes let them have the car, the deductions are standard.

Matt_E_Mulsion

1,693 posts

66 months

Wednesday 17th August 2022
quotequote all
Canon_Fodder said:
Matt_E_Mulsion said:
If it was me and I was happy with current condition of the car, I would probably be inclined to negotiate with the dealer and see if I could get an acceptable lump sum back and keep the car.

At present the OP (well his sister) stands to be car-less with a sum of money in her hand, which is less than she paid for the car, which will probably not be enough cash to replace it with a like for like vehicle.
The OP has concerns about the quality of the repair and the structural integrity of the vehicle, so I don't think they'll take that route (although I see what you're saying)
My take on it is that the repair can't be that bad as it has taken nine months to come to light. The only real issue seems to be that the some of the crash sensor wiring wasn't routed or mounted correctly and subsequently broke. As another poster did touch on, and I have to agree with, I'm fairly sure that most of the airbag and seatbelt pretensioner activation is calculated and triggered via the airbag module mounted within the vehicle, often mounted in front of the centre cosole under the dashboard. If the wiring has been repaired then there is no further issue.

The replacement wing on the car being black on the inside is fairly typical in terms of accident repair. I'm surprised that you can see much of the inside of the wing without looking really hard or removing other components. I would also question what colour the inside of the other wing is. They are not usually body coloured as manufacturers don't usually paint bits that you can't see.

As for the rest of the repair it's hard to say without seeing the car in the flesh. The impact damage on the pictures doesn't look that hard, you certainly can't see any evidence of the airbags being deployed, hanging out of the dash etc. From the pictures it almost looks like it has glanced a wall or something that has then collapsed onto the bonnet causing all of those scrape marks.

At the end of the day if the OP and his sister would rather just be shot of the car then that is their choice.

BertBert

19,096 posts

212 months

Tuesday 23rd August 2022
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Any progress OP?