Selling a car on motorway.co.uk
Discussion
Bluedot said:
Sold a couple of cars through them recently, fairly decent service although I've just had a message from the guy coming to pick up the car tomorrow that he expects enough diesel in it to get him home (175 miles), is that taking the piss a bit ?
Told him to sort it out with the dealer that bought the car, never heard of anything like that before!
LMAO and I suppose he'd like you to leave £20 for his dinner at the service station.Told him to sort it out with the dealer that bought the car, never heard of anything like that before!
NRG1976 said:
If motorway value your car at £x, do they force you have a reserve lower than their valuation?
What they told me was that the valuation they give (once you've supplied all the photos etc. they request) is the reserve. If, on the day it goes to sale, you get one or more bids above that they will automatically accept the highest bid and complete the sale to that bidder on your behalf. If none of the bids are above that level they will contact you to ask whether you want to accept any of the bids or not.I decided not to bother as the figures they'd offered for mine were lower than I'd had trade in offers for anyway. I tried them again recently when it was time to change my wife's car but it was the same story. We ended up selling both privately for significantly more than Motorway were offering.
Hers a summary of my experience with Motorway.
Listing the car a little clunky but not too much hassle, initial estimate was a little low for what I was expecting but stuck it in the auction and it actually made what I was expecting, accepted the price so all good so far.
Now it starts going downhill.
Got a call quickly from the dealers ‘vehicle inspector’ who said he would be down the next day, great!. 06.30 text the next day sorry can’t make it, will tomorrow at midday be ok. Sure.
Next day, 12 comes and goes, about 1 a very young lad appears who declares himself to be the vehicle inspector from the dealership, has a mooch round the car, asks to take for a test drive. I jump in and give him the keys. He can’t start it and has never driven a semi automated manual before.
We get back and he is on the phone to the dealer who promptly offers me 25% less than the auction price, after some back and forth he comes up to 20% less. This was due to the power steering not working (the car doesn’t have power steering) and needing new brakes as they were rubbing. (The car has been stood for 2 weeks so has rusty rotors)
Not a chance. He hangs up and whilst I’m chatting to the young lad he gets a text and says sorry the dealer won’t pay the auction price.
Oh and did I mention the lad was going to drive the car over 100miles to Manchester with the car SORN and with no insurance…….he didn’t have trade plates with him.
Not the greatest experience.
Note the test drive was on private land before anyone states the obvious of letting him test drive a SORN car on public roads.
Listing the car a little clunky but not too much hassle, initial estimate was a little low for what I was expecting but stuck it in the auction and it actually made what I was expecting, accepted the price so all good so far.
Now it starts going downhill.
Got a call quickly from the dealers ‘vehicle inspector’ who said he would be down the next day, great!. 06.30 text the next day sorry can’t make it, will tomorrow at midday be ok. Sure.
Next day, 12 comes and goes, about 1 a very young lad appears who declares himself to be the vehicle inspector from the dealership, has a mooch round the car, asks to take for a test drive. I jump in and give him the keys. He can’t start it and has never driven a semi automated manual before.
We get back and he is on the phone to the dealer who promptly offers me 25% less than the auction price, after some back and forth he comes up to 20% less. This was due to the power steering not working (the car doesn’t have power steering) and needing new brakes as they were rubbing. (The car has been stood for 2 weeks so has rusty rotors)
Not a chance. He hangs up and whilst I’m chatting to the young lad he gets a text and says sorry the dealer won’t pay the auction price.
Oh and did I mention the lad was going to drive the car over 100miles to Manchester with the car SORN and with no insurance…….he didn’t have trade plates with him.
Not the greatest experience.
Note the test drive was on private land before anyone states the obvious of letting him test drive a SORN car on public roads.
Edited by K is King on Tuesday 15th August 17:23
K is King said:
Hers a summary of my experience with Motorway.
Listing the car a little clunky but not too much hassle, initial estimate was a little low for what I was expecting but stuck it in the auction and it actually made what I was expecting, accepted the price so all good so far.
Now it starts going downhill.
Got a call quickly from the dealers ‘vehicle inspector’ who said he would be down the next day, great!. 06.30 text the next day sorry can’t make it, will tomorrow at midday be ok. Sure.
Next day, 12 comes and goes, about 1 a very young lad appears who declares himself to be the vehicle inspector from the dealership, has a mooch round the car, asks to take for a test drive. I jump in and give him the keys. He can’t start it and has never driven a semi automated manual before.
We get back and he is on the phone to the dealer who promptly offers me 25% less than the auction price, after some back and forth he comes up to 20% less. This was due to the power steering not working (the car doesn’t have power steering) and needing new brakes as they were rubbing. (The car has been stood for 2 weeks so has rusty rotors)
Not a chance. He hangs up and whilst I’m chatting to the young lad he gets a text and says sorry the dealer won’t pay the auction price.
Oh and did I mention the lad was going to drive the car over 100miles to Manchester with the car SORN and with no insurance…….he didn’t have trade plates with him.
Not the greatest experience.
Note the test drive was on private land before anyone states the obvious of letting him test drive a SORN car on public roads.
Yeah once your car is sold you're in the hands of the dealers. Like I posted further up the thread, one guy expected a tank of diesel so he could get back to the dealer in it. In the end a young lady came to pick it up, she'd only be doing the job for a week. She had no idea about cars, she started walking round the wrong car to start with, I had to point out the one she had come to collect. I knew at that point though I was getting all the money with no hassle Listing the car a little clunky but not too much hassle, initial estimate was a little low for what I was expecting but stuck it in the auction and it actually made what I was expecting, accepted the price so all good so far.
Now it starts going downhill.
Got a call quickly from the dealers ‘vehicle inspector’ who said he would be down the next day, great!. 06.30 text the next day sorry can’t make it, will tomorrow at midday be ok. Sure.
Next day, 12 comes and goes, about 1 a very young lad appears who declares himself to be the vehicle inspector from the dealership, has a mooch round the car, asks to take for a test drive. I jump in and give him the keys. He can’t start it and has never driven a semi automated manual before.
We get back and he is on the phone to the dealer who promptly offers me 25% less than the auction price, after some back and forth he comes up to 20% less. This was due to the power steering not working (the car doesn’t have power steering) and needing new brakes as they were rubbing. (The car has been stood for 2 weeks so has rusty rotors)
Not a chance. He hangs up and whilst I’m chatting to the young lad he gets a text and says sorry the dealer won’t pay the auction price.
Oh and did I mention the lad was going to drive the car over 100miles to Manchester with the car SORN and with no insurance…….he didn’t have trade plates with him.
Not the greatest experience.
Note the test drive was on private land before anyone states the obvious of letting him test drive a SORN car on public roads.
Edited by K is King on Tuesday 15th August 17:23
The first car I sold through them though was collected by a professional and inspected it as well as took if for a test drive, he spotted a small crack in the windscreen (annoyingly I had paid for it to be repaired) and we agreed on £150 less.
Would happily use Motorway again though, more money than WBAC and less hassle than selling privately.
Yeah, I'd follow up on my experience too from which I posted a page or so back. They came, had a look around, the only thing he suggested that the tyres were old, which they were and I had noticed. Agreed £150 off at that point, as I wasn't too bothered as it went for way more than I was expecting, nearly £2000 more than the wbac price.
Money was in my account before it had left the drive. They put it up for sale the next day for for £2500 more, was for sale for about 2 months.
Money was in my account before it had left the drive. They put it up for sale the next day for for £2500 more, was for sale for about 2 months.
I do wish they'd give you a list of the bids, and which dealerships they are from.
Mine sold to some clowns from Bradford who were a right pain in the arse to deal with, but the car went eventually. Looking online, others had the same issue with them. Motorway were pretty useless
If I had a list I'd have taken a bit less money to have been able to sell it to someone with better reviews, and wasn't from Bradford.
Mine sold to some clowns from Bradford who were a right pain in the arse to deal with, but the car went eventually. Looking online, others had the same issue with them. Motorway were pretty useless
If I had a list I'd have taken a bit less money to have been able to sell it to someone with better reviews, and wasn't from Bradford.
8bit said:
NRG1976 said:
If motorway value your car at £x, do they force you have a reserve lower than their valuation?
What they told me was that the valuation they give (once you've supplied all the photos etc. they request) is the reserve. If, on the day it goes to sale, you get one or more bids above that they will automatically accept the highest bid and complete the sale to that bidder on your behalf. If none of the bids are above that level they will contact you to ask whether you want to accept any of the bids or not.I decided not to bother as the figures they'd offered for mine were lower than I'd had trade in offers for anyway. I tried them again recently when it was time to change my wife's car but it was the same story. We ended up selling both privately for significantly more than Motorway were offering.
The problems I had with motorway stemmed from the transport company they used to get the car to the dealer. He told me outright his job was to get money off for the dealer and would find something wrong with the car.
They tried knocking money off for repaired stone chips on the front bumper which I hadn’t even noticed. Politely told them to do one, as they had enough photos of the paintwork prior to auction.
Eventually got the full price from dealer and they naffed off. Would put me off using Motorway in the future.
They tried knocking money off for repaired stone chips on the front bumper which I hadn’t even noticed. Politely told them to do one, as they had enough photos of the paintwork prior to auction.
Eventually got the full price from dealer and they naffed off. Would put me off using Motorway in the future.
I've sold 3 times with Motoroway, each time has been painless and simple also achieving more than WBAC and on two occassions more than the Motorway estimate.
In terms of the auction process, they put it into a dealer only auction and you're not committed to accepting the offer (e.g. if they don't achieve the target price).
They do leave you to deal with the purchasing dealer, simply putting the two of you in touch. The last time we used them I had to chase the buying dealer numerous times to arrange collection. Not been bid down buy any of the buyers as experienced by a few others here, having said that Motorway to ask for you to disclose things like alloy wheel scuffs, bumper marks and stone chips etc.
In terms of the auction process, they put it into a dealer only auction and you're not committed to accepting the offer (e.g. if they don't achieve the target price).
They do leave you to deal with the purchasing dealer, simply putting the two of you in touch. The last time we used them I had to chase the buying dealer numerous times to arrange collection. Not been bid down buy any of the buyers as experienced by a few others here, having said that Motorway to ask for you to disclose things like alloy wheel scuffs, bumper marks and stone chips etc.
To clear a few things up, as someone who uses Motorway as a buyer there are two sides of a story but in most cases of a car is correctly described it is as simple as turning up and making payment. Motorway do the basic donkey work in the form of HPI, check V5 matches sellers driving licence etc.
Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
Auto810graphy said:
To clear a few things up, as someone who uses Motorway as a buyer there are two sides of a story but in most cases of a car is correctly described it is as simple as turning up and making payment. Motorway do the basic donkey work in the form of HPI, check V5 matches sellers driving licence etc.
Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
Makes sense about areas of damage not disclosed etc and the ability to renegotiate. Thanks for the insight from a buyers perspective, really helpful and good to know. Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
From my experience as a seller, is there a set duration of time for a lot (I know the auctions complete on a set day)? I also assume you get provided detail about listings / vehicles ‘coming soon’
C320 said:
Makes sense about areas of damage not disclosed etc and the ability to renegotiate. Thanks for the insight from a buyers perspective, really helpful and good to know.
From my experience as a seller, is there a set duration of time for a lot (I know the auctions complete on a set day)? I also assume you get provided detail about listings / vehicles ‘coming soon’
The vehicles go on preview the evening before the auction and you get until 3pm to bid but most are proxy bid as it works on a best bid system like eBay apart from you don’t get to see any bid amounts until after. From my experience as a seller, is there a set duration of time for a lot (I know the auctions complete on a set day)? I also assume you get provided detail about listings / vehicles ‘coming soon’
Occasionally you see an instance of people putting stupidly high bids on a car, they used to show the highest proxy bid after the sale and I can only assume the mentality in this case is if someone else wants it I will go £50 more.
Auto810graphy said:
To clear a few things up, as someone who uses Motorway as a buyer there are two sides of a story but in most cases of a car is correctly described it is as simple as turning up and making payment. Motorway do the basic donkey work in the form of HPI, check V5 matches sellers driving licence etc.
Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
Really useful view, thank you for sharing. Things only go wrong when the seller has missed areas of damage however Motorway are happy for buyers to renegotiate however images need to be provided to justify why incase the seller complains. For us we tend to by cars under 18 months old so most are pretty clean and trouble free.
If anything it feels Motorway are on the consumers side as dealers are out on the virtual naughty step if they are reported by the seller for any abuse of the systems but there are no fines as suggested above.
What classes as not declaring damage? It it obvious things such as kernes alloys, scratches, parking dents ?
I often wonder whether a panel may have been repainted, which to someone like me I wouldn’t be able to tell and hence would, honestly, not be flagged, but someone with a keener eye who knows what to look for could pick up on?
On the damage thing - Surely most of that can be seen in the photos?
They make you use their rather regimented photo upload thing when selling, so kerbed alloys, stone chips and so on should be easily visible in the photos.
The bloke collecting mine barely spoke English and pointed out the kerbed wheels. Politely told him to FRO as it's all visible in the photos. Don't ask don't get I suppose
They make you use their rather regimented photo upload thing when selling, so kerbed alloys, stone chips and so on should be easily visible in the photos.
The bloke collecting mine barely spoke English and pointed out the kerbed wheels. Politely told him to FRO as it's all visible in the photos. Don't ask don't get I suppose
Sycamore said:
On the damage thing - Surely most of that can be seen in the photos?
They make you use their rather regimented photo upload thing when selling, so kerbed alloys, stone chips and so on should be easily visible in the photos.
The bloke collecting mine barely spoke English and pointed out the kerbed wheels. Politely told him to FRO as it's all visible in the photos. Don't ask don't get I suppose
Were the kerbed wheels noted though in the description ? When I've sold through Motorway they seemed to really go through the photos with a fine toothed comb and asked for more photos if they noticed something. I agreed with them on one mark they noticed and this was then put into the overall description.They make you use their rather regimented photo upload thing when selling, so kerbed alloys, stone chips and so on should be easily visible in the photos.
The bloke collecting mine barely spoke English and pointed out the kerbed wheels. Politely told him to FRO as it's all visible in the photos. Don't ask don't get I suppose
Maybe, like the dealer you end up with, it also depends on the Motorway rep you end up talking to as well.
sold my civic through them.
sold for more than i expected and more than I'd have solt it privately for. The buyer got in contact almost immediately and agreed a date for his courier to collect the car.
Courier arrived on time, had a look over the car without so much as a test drive he called the dealer who paid me and i did the transfer to dealer online.
No hassle whatsoever but the car was exactly as i described it. Before taking pictures I'd cleaned it to a standard that it could have been dropped straight onto the forecourt and kept it that way.
the issues people have don't seem to be motorway, they seem to be with shady transport companies or dealers
sold for more than i expected and more than I'd have solt it privately for. The buyer got in contact almost immediately and agreed a date for his courier to collect the car.
Courier arrived on time, had a look over the car without so much as a test drive he called the dealer who paid me and i did the transfer to dealer online.
No hassle whatsoever but the car was exactly as i described it. Before taking pictures I'd cleaned it to a standard that it could have been dropped straight onto the forecourt and kept it that way.
the issues people have don't seem to be motorway, they seem to be with shady transport companies or dealers
Just accepted the offer on my diesel Mini, slightly below estimate, but frankly I just want it gone and was hoping for £2k, at the moment getting a bit more than that. Just hope that when they arrive they spend their time trying to tell me why they'll only pay £1,500, not really in the mood to haggle on a car that's not worth that much anyway. Maybe it'll be nice and straight forward.
UTH said:
Just accepted the offer on my diesel Mini, slightly below estimate, but frankly I just want it gone and was hoping for £2k, at the moment getting a bit more than that. Just hope that when they arrive they spend their time trying to tell me why they'll only pay £1,500, not really in the mood to haggle on a car that's not worth that much anyway. Maybe it'll be nice and straight forward.
Let us know how it goes, was thinking of sticking one of my cars up on there but can’t be done with it if the buyers are generally messers.Gassing Station | Car Buying | Top of Page | What's New | My Stuff