Selling a car on motorway.co.uk
Discussion
Lurking Lawyer said:
Reply from the dealer:
"totally understand your apprehension, I do this several times a day, however I do appreciate this is not the case for the sellers such as yourself.
You are dealing with one of the largest dealer groups in Europe, the only reason I would not immediately approve the payment would be if the car didn’t arrive in the condition as appraised or the documents didn’t come with it. Not wanting to tempt fate Mark, this hasn’t happened to me yet, but if the car needed to be returned I would be covering the cost of returning it.
My companies policy is clear unfortunately Mark, I cannot pay a private individual for a car until it and its documentation is actually in my possession.
Motorway are aware of our payment process, although I find their website isn’t particularly clear on the fact that there are some varying payments processes depending on which dealers you are selling to.
This is why I always send that initial email, just to open a direct line of communication to the sellers and also to layout the process ahead.
Please don’t feel pressurised into doing something you’re not comfortable with, you can still cancel the sale with Motorway if you wish to. "
I've pointed out plenty of other dealers seem to manage to appraise on the drive and release funds before leaving, so I won't be proceeding.
Now to bang my head against a brick wall with Motorway...
This is the biggest load of rubbish I've ever read."totally understand your apprehension, I do this several times a day, however I do appreciate this is not the case for the sellers such as yourself.
You are dealing with one of the largest dealer groups in Europe, the only reason I would not immediately approve the payment would be if the car didn’t arrive in the condition as appraised or the documents didn’t come with it. Not wanting to tempt fate Mark, this hasn’t happened to me yet, but if the car needed to be returned I would be covering the cost of returning it.
My companies policy is clear unfortunately Mark, I cannot pay a private individual for a car until it and its documentation is actually in my possession.
Motorway are aware of our payment process, although I find their website isn’t particularly clear on the fact that there are some varying payments processes depending on which dealers you are selling to.
This is why I always send that initial email, just to open a direct line of communication to the sellers and also to layout the process ahead.
Please don’t feel pressurised into doing something you’re not comfortable with, you can still cancel the sale with Motorway if you wish to. "
I've pointed out plenty of other dealers seem to manage to appraise on the drive and release funds before leaving, so I won't be proceeding.
Now to bang my head against a brick wall with Motorway...
And let me qualify why.
Been in motor trade 30 years.
Latter part going out inspecting/buying cars on behalf of dealers, quite a few of them, over 3,000 purchases under my belt.
Just the job that this piss poor dealer won't pay the appropriate amount to someone who'll take on the responsibility of deciding whether or not to buy a car.
None of the dealers I know would ever think this sort of process is fair, or even acceptable in any way.
Report them to Motorway. The Motorway platform is good, and the last thing they need is for a stupid dealership sending out rubbish like this, and giving Motorway a bad name.
Rant over.....
Edited by Trevor555 on Sunday 28th January 16:07
Trevor555 said:
Lurking Lawyer said:
Reply from the dealer:
"totally understand your apprehension, I do this several times a day, however I do appreciate this is not the case for the sellers such as yourself.
You are dealing with one of the largest dealer groups in Europe, the only reason I would not immediately approve the payment would be if the car didn’t arrive in the condition as appraised or the documents didn’t come with it. Not wanting to tempt fate Mark, this hasn’t happened to me yet, but if the car needed to be returned I would be covering the cost of returning it.
My companies policy is clear unfortunately Mark, I cannot pay a private individual for a car until it and its documentation is actually in my possession.
Motorway are aware of our payment process, although I find their website isn’t particularly clear on the fact that there are some varying payments processes depending on which dealers you are selling to.
This is why I always send that initial email, just to open a direct line of communication to the sellers and also to layout the process ahead.
Please don’t feel pressurised into doing something you’re not comfortable with, you can still cancel the sale with Motorway if you wish to. "
I've pointed out plenty of other dealers seem to manage to appraise on the drive and release funds before leaving, so I won't be proceeding.
Now to bang my head against a brick wall with Motorway...
This is the biggest load of rubbish I've ever read."totally understand your apprehension, I do this several times a day, however I do appreciate this is not the case for the sellers such as yourself.
You are dealing with one of the largest dealer groups in Europe, the only reason I would not immediately approve the payment would be if the car didn’t arrive in the condition as appraised or the documents didn’t come with it. Not wanting to tempt fate Mark, this hasn’t happened to me yet, but if the car needed to be returned I would be covering the cost of returning it.
My companies policy is clear unfortunately Mark, I cannot pay a private individual for a car until it and its documentation is actually in my possession.
Motorway are aware of our payment process, although I find their website isn’t particularly clear on the fact that there are some varying payments processes depending on which dealers you are selling to.
This is why I always send that initial email, just to open a direct line of communication to the sellers and also to layout the process ahead.
Please don’t feel pressurised into doing something you’re not comfortable with, you can still cancel the sale with Motorway if you wish to. "
I've pointed out plenty of other dealers seem to manage to appraise on the drive and release funds before leaving, so I won't be proceeding.
Now to bang my head against a brick wall with Motorway...
And let me qualify why.
Been in motor trade 30 years.
Latter part going out inspecting/buying cars on behalf of dealers, quite a few of them, over 3,000 purchases under my belt.
Just the job that this piss poor dealer won't pay the appropriate amount to someone who'll take on the responsibility of deciding whether or not to buy a car.
None of the dealers I know would ever think this sort of process is fair, or even acceptable in any way.
Report them to Motorway. The Motorway platform is good, and the last thing they need is for a stupid dealership sending out rubbish like this, and giving Motorway a bad name.
Rant over.....
Edited by Trevor555 on Sunday 28th January 16:07
Yep report to Motorway for sure.
Imagine if they went bust and had your car?
Or they refused to take it and then said come and get it.... 200+ miles away...
Or it gets damaged before it gets to them.
"Their" process is total horse sh*t.
Motorway should suspend their account IMO.
I would push Motorway for a proper resolution of how they will prevent this sort of thing in the future as it just wastes everyones time.
Imagine if they went bust and had your car?
Or they refused to take it and then said come and get it.... 200+ miles away...
Or it gets damaged before it gets to them.
"Their" process is total horse sh*t.
Motorway should suspend their account IMO.
I would push Motorway for a proper resolution of how they will prevent this sort of thing in the future as it just wastes everyones time.
UTH said:
NRG1976 said:
UTH said:
Just accepted the offer on my diesel Mini, slightly below estimate, but frankly I just want it gone and was hoping for £2k, at the moment getting a bit more than that. Just hope that when they arrive they spend their time trying to tell me why they'll only pay £1,500, not really in the mood to haggle on a car that's not worth that much anyway. Maybe it'll be nice and straight forward.
Let us know how it goes, was thinking of sticking one of my cars up on there but can’t be done with it if the buyers are generally messers.Trevor555 said:
Lurking Lawyer please let us know what Motorways says.
Spoke to them yesterday morning and explained what had gone on. - they agreed the dealer wasn't supposed to operate that way but didn't seem particularly interested in doing anything about itThey told me that second bidder was only £50 less so I OKed them offering the car to them.
Called back this morning and they hadn't heard from the second dealer so they said they'd relist the car.
Doesn't really seem to be any consequence for dealers playing the system.... 🤷
Listed my car on motorway this week and it didn't get a single bid ? I thought it was a dead cert. It's a 2015 Suzuki S Cross 4x4 Allgrip, proper 4wd with diff lock, panoramic roof, etc. One dent in the boot. I am guessing a £7.5k car on the forecourt? 76000 miles.
Their valuation was 5400, so I would have thought a really sellable car in the current climate.
I am guessing my location in Scotland is something to do with it, but there must be dealers in the central belt that would want it.
Relisted today with £1k off, which is just under the WBAC price.
We'll see .
Their valuation was 5400, so I would have thought a really sellable car in the current climate.
I am guessing my location in Scotland is something to do with it, but there must be dealers in the central belt that would want it.
Relisted today with £1k off, which is just under the WBAC price.
We'll see .
h8tax said:
Listed my car on motorway this week and it didn't get a single bid ? I thought it was a dead cert. It's a 2015 Suzuki S Cross 4x4 Allgrip, proper 4wd with diff lock, panoramic roof, etc. One dent in the boot. I am guessing a £7.5k car on the forecourt? 76000 miles.
Their valuation was 5400, so I would have thought a really sellable car in the current climate.
I am guessing my location in Scotland is something to do with it, but there must be dealers in the central belt that would want it.
Relisted today with £1k off, which is just under the WBAC price.
We'll see .
Crap pictures?Their valuation was 5400, so I would have thought a really sellable car in the current climate.
I am guessing my location in Scotland is something to do with it, but there must be dealers in the central belt that would want it.
Relisted today with £1k off, which is just under the WBAC price.
We'll see .
Dirty car?
Live in the middle of nowhere?
Lurking Lawyer said:
Trevor555 said:
Lurking Lawyer please let us know what Motorways says.
Spoke to them yesterday morning and explained what had gone on. - they agreed the dealer wasn't supposed to operate that way but didn't seem particularly interested in doing anything about itThey told me that second bidder was only £50 less so I OKed them offering the car to them.
Called back this morning and they hadn't heard from the second dealer so they said they'd relist the car.
Doesn't really seem to be any consequence for dealers playing the system.... ??
My sister and her husband listed their Golf GTI on motorway a few months ago (they only just told me the story as they were a bit embarrassed).
A few young lads turned up at their house mid afternoon (before the auction ended), waving the Motorway app around with details of their car. Ended up low balling them, £500 below reserve. Feeling somewhat intimidated (they had a break in at their home only 6 months earlier), they agreed to sell the car to them.
Auction ends and motoway contact them to say car now sold for £900 above reserve (£1,400 more than they had agreed with the earlier chaps).
They explained what happened but motoway were adamant they never share details with traders until auction completes.
My suspicions are someone in the Motorway back office shared address prior to auction end.
Anyway worse of all worlds, sister end up with mob handed youths at her home, and ended up selling below trade value.
I should add I have sold a few cars via Motorway and it’s always been a good experience.
A few young lads turned up at their house mid afternoon (before the auction ended), waving the Motorway app around with details of their car. Ended up low balling them, £500 below reserve. Feeling somewhat intimidated (they had a break in at their home only 6 months earlier), they agreed to sell the car to them.
Auction ends and motoway contact them to say car now sold for £900 above reserve (£1,400 more than they had agreed with the earlier chaps).
They explained what happened but motoway were adamant they never share details with traders until auction completes.
My suspicions are someone in the Motorway back office shared address prior to auction end.
Anyway worse of all worlds, sister end up with mob handed youths at her home, and ended up selling below trade value.
I should add I have sold a few cars via Motorway and it’s always been a good experience.
Wilmslowboy said:
My sister and her husband listed their Golf GTI on motorway a few months ago (they only just told me the story as they were a bit embarrassed).
A few young lads turned up at their house mid afternoon (before the auction ended), waving the Motorway app around with details of their car. Ended up low balling them, £500 below reserve. Feeling somewhat intimidated (they had a break in at their home only 6 months earlier), they agreed to sell the car to them.
Auction ends and motoway contact them to say car now sold for £900 above reserve (£1,400 more than they had agreed with the earlier chaps).
They explained what happened but motoway were adamant they never share details with traders until auction completes.
My suspicions are someone in the Motorway back office shared address prior to auction end.
Anyway worse of all worlds, sister end up with mob handed youths at her home, and ended up selling below trade value.
I should add I have sold a few cars via Motorway and it’s always been a good experience.
Awful A few young lads turned up at their house mid afternoon (before the auction ended), waving the Motorway app around with details of their car. Ended up low balling them, £500 below reserve. Feeling somewhat intimidated (they had a break in at their home only 6 months earlier), they agreed to sell the car to them.
Auction ends and motoway contact them to say car now sold for £900 above reserve (£1,400 more than they had agreed with the earlier chaps).
They explained what happened but motoway were adamant they never share details with traders until auction completes.
My suspicions are someone in the Motorway back office shared address prior to auction end.
Anyway worse of all worlds, sister end up with mob handed youths at her home, and ended up selling below trade value.
I should add I have sold a few cars via Motorway and it’s always been a good experience.
I wonder whether the pictures have gps tags removed or not.
There must be a rough location so buyers can get a clue on transport costs. Perhaps locals recognised the location
andburg said:
Awful
I wonder whether the pictures have gps tags removed or not.
There must be a rough location so buyers can get a clue on transport costs. Perhaps locals recognised the location
Yep - all possible.I wonder whether the pictures have gps tags removed or not.
There must be a rough location so buyers can get a clue on transport costs. Perhaps locals recognised the location
You can sort cars on the trade app by distance from you, and then it details miles from your post code.
But equally possible, a young lad in the motorway contact centre, texts mate when a nice local car pops up.
Sounds like a few people getting the run arojnd. As for people turning up early, the only way I can see is a local dealer giving away details from the reg or the sat nav map showing the location.
Motorway are based in London and Brighton and I doubt they would be in the position to tip off would be buyers without being caught.
As for the dealer who pays in return to the dealership, not a practice I have heard of.
Motorway are based in London and Brighton and I doubt they would be in the position to tip off would be buyers without being caught.
As for the dealer who pays in return to the dealership, not a practice I have heard of.
I went to put my wife’s car on Motorway - made me do all this stuff on the app, then made me phone up to virtually give the same detail again, then said as she has the car less than 6 months they would need a proof of purchase, so I sent the receipt for the purchase…they then said they cannot advertise the car as it was purchased privately within the last 6 months and not through any kind of garage.
Why they didn’t filter me on that first I don’t know!!!
Why they didn’t filter me on that first I don’t know!!!
Lurking Lawyer said:
Spoke to them yesterday morning and explained what had gone on. - they agreed the dealer wasn't supposed to operate that way but didn't seem particularly interested in doing anything about it
They told me that second bidder was only £50 less so I OKed them offering the car to them.
Called back this morning and they hadn't heard from the second dealer so they said they'd relist the car.
Doesn't really seem to be any consequence for dealers playing the system.... ??
As Bluedot has saidThey told me that second bidder was only £50 less so I OKed them offering the car to them.
Called back this morning and they hadn't heard from the second dealer so they said they'd relist the car.
Doesn't really seem to be any consequence for dealers playing the system.... ??
Leave a factual review about buying dealer wanting to take the car away for inspection, and pay if they're happy.
A final post from me to conclude my experience.
I withdrew from the first sale to the dealer who wanted to drive it back to them before releasing funds. It was relisted a couple of days later and sold for around £200 less than first time around, but the dealer was far more sensible and agreed that the way the first dealer wanted to deal with things wasn't the way it's supposed to work.
The collection people buggered up the pick up date, saying they thought Motorway had cancelled the sale, but it went very smoothly when they re-scheduled for a couple of days later. A very pleasant guy came and looked round, took pictures and confirmed that how I had described it was accurate. No attempt to chip more off the price- (even though I'd been expecting him to try to, given the rather large pot hole gouge damage on a couple of the wheels....) The V5 was changed online, the funds transferred to me and he drove it away.
So, all in all, I got a better price than I had expected and the Motorway system is pretty good, if you don't find yourself dealing with an idiot dealer who wants to game the system.
I withdrew from the first sale to the dealer who wanted to drive it back to them before releasing funds. It was relisted a couple of days later and sold for around £200 less than first time around, but the dealer was far more sensible and agreed that the way the first dealer wanted to deal with things wasn't the way it's supposed to work.
The collection people buggered up the pick up date, saying they thought Motorway had cancelled the sale, but it went very smoothly when they re-scheduled for a couple of days later. A very pleasant guy came and looked round, took pictures and confirmed that how I had described it was accurate. No attempt to chip more off the price- (even though I'd been expecting him to try to, given the rather large pot hole gouge damage on a couple of the wheels....) The V5 was changed online, the funds transferred to me and he drove it away.
So, all in all, I got a better price than I had expected and the Motorway system is pretty good, if you don't find yourself dealing with an idiot dealer who wants to game the system.
Lurking Lawyer said:
A final post from me to conclude my experience.
I withdrew from the first sale to the dealer who wanted to drive it back to them before releasing funds. It was relisted a couple of days later and sold for around £200 less than first time around, but the dealer was far more sensible and agreed that the way the first dealer wanted to deal with things wasn't the way it's supposed to work.
The collection people buggered up the pick up date, saying they thought Motorway had cancelled the sale, but it went very smoothly when they re-scheduled for a couple of days later. A very pleasant guy came and looked round, took pictures and confirmed that how I had described it was accurate. No attempt to chip more off the price- (even though I'd been expecting him to try to, given the rather large pot hole gouge damage on a couple of the wheels....) The V5 was changed online, the funds transferred to me and he drove it away.
So, all in all, I got a better price than I had expected and the Motorway system is pretty good, if you don't find yourself dealing with an idiot dealer who wants to game the system.
The original dealer should be banned off MW. Either that or he may even have been a scammer. I withdrew from the first sale to the dealer who wanted to drive it back to them before releasing funds. It was relisted a couple of days later and sold for around £200 less than first time around, but the dealer was far more sensible and agreed that the way the first dealer wanted to deal with things wasn't the way it's supposed to work.
The collection people buggered up the pick up date, saying they thought Motorway had cancelled the sale, but it went very smoothly when they re-scheduled for a couple of days later. A very pleasant guy came and looked round, took pictures and confirmed that how I had described it was accurate. No attempt to chip more off the price- (even though I'd been expecting him to try to, given the rather large pot hole gouge damage on a couple of the wheels....) The V5 was changed online, the funds transferred to me and he drove it away.
So, all in all, I got a better price than I had expected and the Motorway system is pretty good, if you don't find yourself dealing with an idiot dealer who wants to game the system.
Your actual sale went just like mine did, very smooth and no hassle, money in the bank immediately. Faster than WBAC that wanted to levy a charge for an immediate transfer !!!
I think you may be best off selling directly to a car dealer, it cuts out the middle man resulting in a better price for your vehicle, and although motorway offers no fees to their sellers, they do to the buyers and a buyer will take this into consideration when making a bid.
Find a dealer that's deal in your vehicle make and ask them to make you an offer, depending vehicle condition they may or may not be interest. If they aren't not interest ask them for a price that you can sell it privately for.
Find a dealer that's deal in your vehicle make and ask them to make you an offer, depending vehicle condition they may or may not be interest. If they aren't not interest ask them for a price that you can sell it privately for.
Sold two cars via motorway in the last couple of weeks. Two decent cars, both have documented full dealer service industry, a few age related marks but all documented via the exhaustive process on the motorway site. Got decent offers for both of them and collection was arranged.
Two different garages, and two different collection "crews" but the guys that arrived to pick them up - let's just say you might not want to run in to them down an alley.
We go for a test drive, and they're on the phone talking to their boss. Both times they come back with offers significantly down on what was previously agreed. In the end I got them up a bit, but, in the interest of not wasting more of my time I reluctantly agreed to the sales. The prices were still slightly above webuyanycar.
It seems to me the flaw in the system is that as a seller, we can't see who has bid on our car, and what their reputation is. I'd rather know who I'm dealing with before they come to my house. I'm sure that some traders' models are to bid on cars at a high price to get their foot in the door, and then once there they know they have you.
A disappointing experience. Also, just to add I wouldn't want to have been a female selling my car in this way.
Two different garages, and two different collection "crews" but the guys that arrived to pick them up - let's just say you might not want to run in to them down an alley.
We go for a test drive, and they're on the phone talking to their boss. Both times they come back with offers significantly down on what was previously agreed. In the end I got them up a bit, but, in the interest of not wasting more of my time I reluctantly agreed to the sales. The prices were still slightly above webuyanycar.
It seems to me the flaw in the system is that as a seller, we can't see who has bid on our car, and what their reputation is. I'd rather know who I'm dealing with before they come to my house. I'm sure that some traders' models are to bid on cars at a high price to get their foot in the door, and then once there they know they have you.
A disappointing experience. Also, just to add I wouldn't want to have been a female selling my car in this way.
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