Should I reject the car?
Discussion
Once that "unhappy" seed is sown in your head it's unlikely you will ever feel comfortable with this car. The experience has been spoiled.
So as you have the option to get rid of it I'd suggest that you do.
Maybe as a replacement buy a newer version of a similar VAG car like Kodiak or Tarraco
So as you have the option to get rid of it I'd suggest that you do.
Maybe as a replacement buy a newer version of a similar VAG car like Kodiak or Tarraco
Trevor555 said:
Had it less than 14 days?
If so just tell them you don't want to keep it, under the distance selling rules.
Did they inform you of the distance selling rules?
If they didn't, the 14 days extends until they do. Up to a year.
You don't need to worry about the distance selling rules, just follow the Cinch return policy.If so just tell them you don't want to keep it, under the distance selling rules.
Did they inform you of the distance selling rules?
If they didn't, the 14 days extends until they do. Up to a year.
https://www.cinch.co.uk/returns
It must however be sent back in the same "Tip Top" condition though so Op will need to drive it through another flood somewhere not to far away.
Edited by Monkeylegend on Sunday 6th August 13:06
sunnyb13 said:
Thanks all for the advice.
neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
Sounds like you’ve dodged a bullet there. Cinched are part of the same group as Webuyanycar. Tells you all you need to know.neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
Monkeylegend said:
Trevor555 said:
Had it less than 14 days?
If so just tell them you don't want to keep it, under the distance selling rules.
Did they inform you of the distance selling rules?
If they didn't, the 14 days extends until they do. Up to a year.
You don't need to worry about the distance selling rules, just follow the Cinch return policy.If so just tell them you don't want to keep it, under the distance selling rules.
Did they inform you of the distance selling rules?
If they didn't, the 14 days extends until they do. Up to a year.
https://www.cinch.co.uk/returns
It must however be sent back in the same "Tip Top" condition though so Op will need to drive it through another flood somewhere not to far away.
Edited by Monkeylegend on Sunday 6th August 13:06
Best not to remove any of the tree debris, or mud from the speakers then.
Hope it doesn't cost the OP to cancel any insurance he's arranged, that's a real poor show from Cinch sending a car out in that condition.
andy43 said:
sunnyb13 said:
Thanks all for the advice.
neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
Sounds like you’ve dodged a bullet there. Cinched are part of the same group as Webuyanycar. Tells you all you need to know.neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
andy43 said:
sunnyb13 said:
Thanks all for the advice.
neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
Sounds like you’ve dodged a bullet there. Cinched are part of the same group as Webuyanycar. Tells you all you need to know.neighbour gave it a thorough once over, appears to have rust under seat rails, dampness in boot, all consistent with some form of water damage.
will be rejecting it now.
was previously on private number plate S33LOT (now on a q3).
This one should never have got through to the customer in that condition though.
In my experience in the industry it's often the valeters that spot stuff like this, and then bring it to the attention of others.
This car clearly hasn't even been to the valeters, strange.
If that car has been immersed in water deep enough to get to seat rail height, it would never have run again without some serious money being spent as many of the cars control modules are under the floor carpet and would have shorted almost immediately.
If I was spending 25k on a car, it wouldn’t ever be from these types of places.
If I was spending 25k on a car, it wouldn’t ever be from these types of places.
Edited by Grumps. on Sunday 6th August 13:55
As a car dealer of 22 years I’ve enough experience to take all the information you’ve given us and make an honest opinion. Without any photographs I can only give you my thoughts. The car is 5 years old now and I’m going to guess you’re now the 3rd owner. The first being a PCP/Lease deal owner, the second owner purchasing most probably from an Audi Approved Main Dealer. Then there’s you who’s purchased from a relatively new company called Cinch. In our trade they’re known as a disturber but with respect they’ve also bought into some big players in the motor trade with one of them being Lookers. Lookers are a main Audi agent in the UK and with quality stock like yours being scarce and in demand it should have given you an indication why it was being sold at “Very good price, etc”
You’ve clearly bought the car at a cheaper price and expected a higher standard which is fine so if you wish to, and I don’t recommend it, return the vehicle and pay a higher premium (probably £2000) and get the same car that has been properly valeted, had time to dry out, had brand new mats (under £100?) and had the iron rails rubbed down and resprayed because that’s actually what really happens. Just type ‘seat rail corrosion’ into google then you’ll see the genuine reason why.
An Audi Q5 is the modern day family car, just like the Ford Mondeo was 20 years ago and will be treated the same way. Unfortunately the value isn’t the same and that is why you and even I would be getting annoyed but to return your car is in my opinion is unnecessary. Give the dealer the opportunity to fix your faults, they really are minor and are easily fixable.
Failing that pay more for a simulate car that had been better prepared, buy new or do what unfortunately most people are doing and rent a car via a pcp scheme.
You’ve clearly bought the car at a cheaper price and expected a higher standard which is fine so if you wish to, and I don’t recommend it, return the vehicle and pay a higher premium (probably £2000) and get the same car that has been properly valeted, had time to dry out, had brand new mats (under £100?) and had the iron rails rubbed down and resprayed because that’s actually what really happens. Just type ‘seat rail corrosion’ into google then you’ll see the genuine reason why.
An Audi Q5 is the modern day family car, just like the Ford Mondeo was 20 years ago and will be treated the same way. Unfortunately the value isn’t the same and that is why you and even I would be getting annoyed but to return your car is in my opinion is unnecessary. Give the dealer the opportunity to fix your faults, they really are minor and are easily fixable.
Failing that pay more for a simulate car that had been better prepared, buy new or do what unfortunately most people are doing and rent a car via a pcp scheme.
A s/h car with condensation on the windscreen is normally due to the valeters taking to the carpets with the jetwash. If the carpets in this car were particularly dirty/muddy it might explain the mud in the speakers and the excessive water certainly would have caused surface rust on the seat rails.
If it quacks like a duck it normally is, even if the badge says Q5 .
Whether it has been driven through a Ford, parked on a beach at low tide, broken glass caught in heavy rain, a dodgy unrecorded accident repair or even a heavy soiled interior and inept valet, how they would actually deliver a 20k motor in that state is pretty shocking.
I remember buying a 10k mercedes with the ' 120 point pdi...' the headlamp didn't even work, plus other issues.
Whether it has been driven through a Ford, parked on a beach at low tide, broken glass caught in heavy rain, a dodgy unrecorded accident repair or even a heavy soiled interior and inept valet, how they would actually deliver a 20k motor in that state is pretty shocking.
I remember buying a 10k mercedes with the ' 120 point pdi...' the headlamp didn't even work, plus other issues.
Edited by Tyrell Corp on Sunday 6th August 22:52
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