Should I reject the car?
Discussion
mikedm1983 said:
As a car dealer of 22 years I’ve enough experience to take all the information you’ve given us and make an honest opinion. Without any photographs I can only give you my thoughts. The car is 5 years old now and I’m going to guess you’re now the 3rd owner. The first being a PCP/Lease deal owner, the second owner purchasing most probably from an Audi Approved Main Dealer. Then there’s you who’s purchased from a relatively new company called Cinch. In our trade they’re known as a disturber but with respect they’ve also bought into some big players in the motor trade with one of them being Lookers. Lookers are a main Audi agent in the UK and with quality stock like yours being scarce and in demand it should have given you an indication why it was being sold at “Very good price, etc”
You’ve clearly bought the car at a cheaper price and expected a higher standard which is fine so if you wish to, and I don’t recommend it, return the vehicle and pay a higher premium (probably £2000) and get the same car that has been properly valeted, had time to dry out, had brand new mats (under £100?) and had the iron rails rubbed down and resprayed because that’s actually what really happens. Just type ‘seat rail corrosion’ into google then you’ll see the genuine reason why.
An Audi Q5 is the modern day family car, just like the Ford Mondeo was 20 years ago and will be treated the same way. Unfortunately the value isn’t the same and that is why you and even I would be getting annoyed but to return your car is in my opinion is unnecessary. Give the dealer the opportunity to fix your faults, they really are minor and are easily fixable.
Failing that pay more for a simulate car that had been better prepared, buy new or do what unfortunately most people are doing and rent a car via a pcp scheme.
You are being far too kind the op is clearly an idiot who expects a brand new car delivered to his door at a knockdown price . Surprised to see so many comments agreeing to reject it they have not taken into account if he wants an identical car but from an Audi main dealer it’s probably going to cost another £2k.You’ve clearly bought the car at a cheaper price and expected a higher standard which is fine so if you wish to, and I don’t recommend it, return the vehicle and pay a higher premium (probably £2000) and get the same car that has been properly valeted, had time to dry out, had brand new mats (under £100?) and had the iron rails rubbed down and resprayed because that’s actually what really happens. Just type ‘seat rail corrosion’ into google then you’ll see the genuine reason why.
An Audi Q5 is the modern day family car, just like the Ford Mondeo was 20 years ago and will be treated the same way. Unfortunately the value isn’t the same and that is why you and even I would be getting annoyed but to return your car is in my opinion is unnecessary. Give the dealer the opportunity to fix your faults, they really are minor and are easily fixable.
Failing that pay more for a simulate car that had been better prepared, buy new or do what unfortunately most people are doing and rent a car via a pcp scheme.
Cinch = car buying for millennials with no idea.
I don’t think the OP was expecting a new car, their posts certainly didn’t read that way to me.
They just seemed to be expecting it to be clean and dry. Which isn’t unreasonable but seems to be beyond most car dealers.
And if the dealer they bought from offers a no-quibble return policy, why not avail themselves of it? Plenty more Q5s in the sea, if you’ll excuse the pun in this context.
They just seemed to be expecting it to be clean and dry. Which isn’t unreasonable but seems to be beyond most car dealers.
And if the dealer they bought from offers a no-quibble return policy, why not avail themselves of it? Plenty more Q5s in the sea, if you’ll excuse the pun in this context.
georgeyboy12345 said:
Let us know how you get on with the refund and if it really is a cinch.
Personally I’d never buy a car in this way.
A year ago I would have agreed with you but I'm not sure now? If the returns policy is what it says it is, it gives you two weeks to have a real good going over the car to find defects/faults etc. If you find something you're not happy with, just bat it back to them!Personally I’d never buy a car in this way.
rallycross said:
You are being far too kind the op is clearly an idiot who expects a brand new car delivered to his door at a knockdown price . Surprised to see so many comments agreeing to reject it they have not taken into account if he wants an identical car but from an Audi main dealer it’s probably going to cost another £2k.
Cinch = car buying for millennials with no idea.
You can expect a five year old car to have wear and tear and the op may/will have to replace some parts but you don't expect a flood damaged car Cinch = car buying for millennials with no idea.
sunnyb13 said:
Just bought a 2018 Q5 from Cinch. Very good price etc.
It's arrived but has a few niggles which are bugging me
But should I just reject? I don't know if normal but seem to think its been flood repaired?
Reject it, you will never be happy with it. It's arrived but has a few niggles which are bugging me
- Condensation in rear bottom tail light
- condensation on windscreen
- car has mud in speakers
- car has no car mats
- parts of the car interior are a bit damp
- loads of tree bits in the boot and footwell area
But should I just reject? I don't know if normal but seem to think its been flood repaired?
Sounds like they have tried to polish a turd with a good valet
CheesecakeRunner said:
I don’t think the OP was expecting a new car, their posts certainly didn’t read that way to me.
They just seemed to be expecting it to be clean and dry. Which isn’t unreasonable but seems to be beyond most car dealers.
And if the dealer they bought from offers a no-quibble return policy, why not avail themselves of it? Plenty more Q5s in the sea, if you’ll excuse the pun in this context.
So, send it back and get it cleaned. Assuming it's been flood damaged seems a little like catastrophising.They just seemed to be expecting it to be clean and dry. Which isn’t unreasonable but seems to be beyond most car dealers.
And if the dealer they bought from offers a no-quibble return policy, why not avail themselves of it? Plenty more Q5s in the sea, if you’ll excuse the pun in this context.
Granted, it's easy to reject it with the dealer but that requires hassle in terms of re-arranging insurance, road tax, finance, etc and, as has been pointed out, if you want one that is clean as a whistle, you'll be paying more for an Audi AUC.
However, I understand that it's a lot of money to be 'risking' on something the OP isn't sure about.......just be aware that you could be backing a perfectly decent car.
jeremyh1 said:
Monkeylegend said:
Just quoted this for those who still think OP hasn't decided what to do yet 
Thats good news on this site there are just too many messages to read most members don't have the time GT4RS said:
Reject it, you will never be happy with it.
This, if there is condensation on the windscreen then the car is clearly damp inside. Eventually the car will stink and get mouldy if left for any length of time.If you can get a full refund with no issues I would do that personally.
Trevor555 said:
sunnyb13 said:
- parts of the car interior are a bit damp
- loads of tree bits in the boot and footwell area
Loads of tree bits in the footwell.
I'd say it hadn't been valeted.
Wills2 said:
I'm surprised by the number of people willing to buy a used car sight unseen, it's very strange, there is no way I'd buy one without seeing it and driving it.
When I got my 320 it was the only one in the country at the time with the spec/milegage/price I was looking at, fortunately the dealer was only an hour and a half away. When a mate of mine was looking for a 335 he found one that met his specs in Portsmouth, a 4.5 hr drive away! If Cinch had a spec I was looking at I think I'd consider it if their returns policy is what it says it is. They highlight imperfections for each car they are selling so you should have a decent idea of what you're getting, but if you don't like it, just punt it back! Having the car on two weeks approval also gives you the opportunity for your preferred mechanic to give it a once over too. That sounds much more convenient than a 9hr drive and to have to deal with a car salesman?!GT4RS said:
My guess is it’s got a water leak no one can fix. Why it has a water leak could be due to poor crash repair damage, incorrectly fitted glass.
This. I have had older cars with water ingress and often it is blocked drain holes under the windscreen scuttle panel. I actually owned an old Audi A4 that leaked years ago and this was due to a blocked drain hole under the battery. The battery sat in a tub under the windscreen scuttle with a drain hole underneath. This tub filled with water in the rain, and as you drove around corners this water would slosh around and get into the car through the cabin filter.I removed the battery and there was a rubber flap in the tray that was the drain hole that was filled with leaves. I stuck a screwdriver into it and several litres of water poured out.
With the weather we have had recently it could be something as simple as that.
Tyrell Corp said:
I remember buying a 10k mercedes with the ' 120 point pdi...' the headlamp didn't even work, plus other issues.
Edited by Tyrell Corp on Sunday 6th August 22:52
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