Headlight lens blistering

[JGBULMER]

Hey Stu,

Any luck?

Mine still hasn't been repaired. I'm chasing every week but all I get back is "checking with Alipine."

Adam205 car, which dealership was this with?

Thanks

[essexstu]

JGBULMER said:

Hey Stu,

Any luck?

Mine still hasn't been repaired. I'm chasing every week but all I get back is "checking with Alipine."

Adam205 car, which dealership was this with?

Thanks

Hi John, not yet, I am taking the car back to them Monday week for them to do a full technical assessment to then progress the claim under warranty. They have been in contact with Tim at Solihull to cross reference and confirm the same issue with Adams and yours. They need to confirm the damage is from the heat blistering and not something else I assume. So keep on to Tim and refer to him that if they have approval for Adams car and hopefully mine then they should also do yours as it has the same damage.

Stu

[Adam205]

Mine was replaced today under warranty. I didn't have to do any chasing, I reported it when it went in first it service, they did an inspection for the warranty claim and Tim messaged me when the headlight was in! Probably the most straightforward warranty work I've ever had done.

[s111dpc]

Adam205 said:

Mine was replaced today under warranty. I didn't have to do any chasing, I reported it when it went in first it service, they did an inspection for the warranty claim and Tim messaged me when the headlight was in! Probably the most straightforward warranty work I've ever had done.

Hi Adam, was the warranty work done in Solihull? The reason for asking is that my headlight unit is still on back order so I’d like to point my repairer to a dealer that seems to be able to source one! TIA

[Adam205]

s111dpc said:

Hi Adam, was the warranty work done in Solihull? The reason for asking is that my headlight unit is still on back order so I’d like to point my repairer to a dealer that seems to be able to source one! TIA

Yes, Solihull. It took a couple of months to arrive.

[s111dpc]

Adam205 said:

s111dpc said:

Hi Adam, was the warranty work done in Solihull? The reason for asking is that my headlight unit is still on back order so I’d like to point my repairer to a dealer that seems to be able to source one! TIA

Yes, Solihull. It took a couple of months to arrive.

Perfect, thanks.

[essexstu]

Adam205 said:

Mine was replaced today under warranty. I didn't have to do any chasing, I reported it when it went in first it service, they did an inspection for the warranty claim and Tim messaged me when the headlight was in! Probably the most straightforward warranty work I've ever had done.

That's great news Adam. I am taking mine into Cambridge tomorrow for them to do a full technical assessment to then process the warranty claim. I will then be the second owner to have had this repair. Do you have a photo of your faulty headlight you can post for comparison purposes?

[essexstu]

Just had confirmation that headlight will be replaced under warranty. Thanks to Nicki and Brad at John Banks Alpine in Cambridge for sorting out. And for the loan of a very nice A110 S ...

[essexstu]

Replacement headlight has arrived! Quicker than I expected. Booked in for fitment middle of December.

[s111dpc]

Apparently my headlight has arrived too, just waiting on 2 body panels now - 6 months and waiting………

[essexstu]

s111dpc said:

Apparently my headlight has arrived too, just waiting on 2 body panels now - 6 months and waiting………

excellent! maybe they are at last getting on top of supply issues for spare parts

[essexstu]

today new headlight fitted under warranty. Big thank you to Bradley and Nicki at John Banks Cambridge for sorting this out for me. Definitely going back there for the next service.