Delivery Delay on my new Alpine
Discussion
Stuey110x2 said:
My trials continue.
Having now had the opportunity to speak to Wasim and his colleague Frankie at Alpine UK Customer services it is clear that communication lines between manufacturer and its dealer network are, charitably speaking, unreliable. As previous post, the last I heard was that the car had returned to Portbury but was now stuck there due to logistical issues (despite other cars suffering from the same original recall being delivered up and down the country… I smelt a rat!). This was the information Solihull were given according to Customer Services. However, they have now confessed that in truth the car never made it back to Bristol at all and is actually still in Dieppe. The reason? During the period between it last being delivered to the UK and its subsequent safety recall back to France, someone has managed to damage one of the alloy wheels. These are the GT style alloys, which appear to be in short supply and apparently they are unable to tell me when a replacement will be available. I give up.
That is so maddening..... the only thing I can say is that the anger will disappear when you get behind the wheel.Having now had the opportunity to speak to Wasim and his colleague Frankie at Alpine UK Customer services it is clear that communication lines between manufacturer and its dealer network are, charitably speaking, unreliable. As previous post, the last I heard was that the car had returned to Portbury but was now stuck there due to logistical issues (despite other cars suffering from the same original recall being delivered up and down the country… I smelt a rat!). This was the information Solihull were given according to Customer Services. However, they have now confessed that in truth the car never made it back to Bristol at all and is actually still in Dieppe. The reason? During the period between it last being delivered to the UK and its subsequent safety recall back to France, someone has managed to damage one of the alloy wheels. These are the GT style alloys, which appear to be in short supply and apparently they are unable to tell me when a replacement will be available. I give up.
Can't they provide the car with a different set of temporary wheels?
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