What would you do?
Discussion
Without going into too much detail……
One of the air vent carbon surrounds is defective. Air bubbles in the carbon. It was reported when the car was under a week old. Alpine have agreed to fix it under warranty, but after 3 months with the dealer not being able to get the replacement part I went to Renault uk. I now get a weekly email saying that the part still isnt available. It is now 9 months.
I have tried pointing out that they are fitting the part to every new A110 and A110S that they build and as far as I’m concerned Alpine therefore DO have the part and someone needs to go and liberate one from the production line.
Apparently, the head of Alpine UK is aware and it has apparently been escalated, but still nothing.
Any ideas?
Frankly getting properly peed off now.
One of the air vent carbon surrounds is defective. Air bubbles in the carbon. It was reported when the car was under a week old. Alpine have agreed to fix it under warranty, but after 3 months with the dealer not being able to get the replacement part I went to Renault uk. I now get a weekly email saying that the part still isnt available. It is now 9 months.
I have tried pointing out that they are fitting the part to every new A110 and A110S that they build and as far as I’m concerned Alpine therefore DO have the part and someone needs to go and liberate one from the production line.
Apparently, the head of Alpine UK is aware and it has apparently been escalated, but still nothing.
Any ideas?
Frankly getting properly peed off now.
Hi Colin,
I would suggest dropping an email to contact.alpine@alpinecars.com. Either Frankie or Wasim should pick it up and escalate your order, or at least let you know what is actually happening. These guys report into Nicola Burnside who is the Head of Alpine Cars Uk and has been very helpful in dealing with my issues last year. Hope this helps.
I would suggest dropping an email to contact.alpine@alpinecars.com. Either Frankie or Wasim should pick it up and escalate your order, or at least let you know what is actually happening. These guys report into Nicola Burnside who is the Head of Alpine Cars Uk and has been very helpful in dealing with my issues last year. Hope this helps.
Hi Colin,
This does seem to be a problem that occurs on a few cars.
With mine its the cowl over the instrument cluster that's bubbling.
I raised it with the dealer within a week or so of having the car and was told there wasn't a replacement part available.
That was about 9 months ago.
To be honest I haven't pushed it as the steering wheel means its not in my line of sight, so I tend to forget about it.
Might drop the dealer a line this week to see if they have any updates.
Regards
Tim
This does seem to be a problem that occurs on a few cars.
With mine its the cowl over the instrument cluster that's bubbling.
I raised it with the dealer within a week or so of having the car and was told there wasn't a replacement part available.
That was about 9 months ago.
To be honest I haven't pushed it as the steering wheel means its not in my line of sight, so I tend to forget about it.
Might drop the dealer a line this week to see if they have any updates.
Regards
Tim
s111dpc said:
Hi Colin,
I would suggest dropping an email to contact.alpine@alpinecars.com. Either Frankie or Wasim should pick it up and escalate your order, or at least let you know what is actually happening. These guys report into Nicola Burnside who is the Head of Alpine Cars Uk and has been very helpful in dealing with my issues last year. Hope this helps.
One of those is who I speak to and sends me the weekly email…..I would suggest dropping an email to contact.alpine@alpinecars.com. Either Frankie or Wasim should pick it up and escalate your order, or at least let you know what is actually happening. These guys report into Nicola Burnside who is the Head of Alpine Cars Uk and has been very helpful in dealing with my issues last year. Hope this helps.
autofocus said:
Hi Colin,
This does seem to be a problem that occurs on a few cars.
With mine its the cowl over the instrument cluster that's bubbling.
I raised it with the dealer within a week or so of having the car and was told there wasn't a replacement part available.
That was about 9 months ago.
To be honest I haven't pushed it as the steering wheel means its not in my line of sight, so I tend to forget about it.
Might drop the dealer a line this week to see if they have any updates.
Regards
Tim
It’s actually on the consul piece too, but that’s not so visible and it’s not so bad (but also reported). Seems like it may be a wider issue, I can understand why there isn’t a stock of spare parts, it’s not like it’s a consumable item, but they have a responsibility to sort this and seemingly don’t give a crap. The air vent is so obvious that it should never have been installed if there was any form of half decent quality check, even a cursory look at it would have been obvious. This does seem to be a problem that occurs on a few cars.
With mine its the cowl over the instrument cluster that's bubbling.
I raised it with the dealer within a week or so of having the car and was told there wasn't a replacement part available.
That was about 9 months ago.
To be honest I haven't pushed it as the steering wheel means its not in my line of sight, so I tend to forget about it.
Might drop the dealer a line this week to see if they have any updates.
Regards
Tim
maybe you could get one off this and send them an invoice https://www.scbvehicledismantlers.co.uk/single-bre...
Frothar said:
maybe you could get one off this and send them an invoice https://www.scbvehicledismantlers.co.uk/single-bre...
That’s a GT so the carbon is gloss rather than matt. That said there was a vent on eBay that would work and I did think about it, issue is I don’t think it’s an easy part to swap out.Just an update on this. I did, after establishing that it is a 2 minute job to replace, end up buying a replacement part off a vehicle being broken. Alpine are reimbursing me.
It did bring it to an end, but having to source a second hand part from a scrapyard to replace a defective part on a brand new car, because the manufacturer won’t supply one really is a long way from a satisfactory state of affairs.
It did bring it to an end, but having to source a second hand part from a scrapyard to replace a defective part on a brand new car, because the manufacturer won’t supply one really is a long way from a satisfactory state of affairs.
Colin P said:
Just an update on this. I did, after establishing that it is a 2 minute job to replace, end up buying a replacement part off a vehicle being broken. Alpine are reimbursing me.
It did bring it to an end, but having to source a second hand part from a scrapyard to replace a defective part on a brand new car, because the manufacturer won’t supply one really is a long way from a satisfactory state of affairs.
Indeed, embarrassing! A bit like how Alpine run their F1 Team. Perhaps some comfort in knowing it's not deliberate bad behaviour - just naivety and/or It did bring it to an end, but having to source a second hand part from a scrapyard to replace a defective part on a brand new car, because the manufacturer won’t supply one really is a long way from a satisfactory state of affairs.
incompetence...
I had the same on my previous Abyss blue GT and thought about having the vents replaced like you.
But i did not for 2 reasons: 1/ factory defects sometimes actually *add* to the value of a car over time in a world where everything mass produced is generally perfect. It is certainly true in the world of watches, a Rolex with a defect is worth millions! (so to speak). 2/ I really could not be bothered as I knew that it would be going down a rabbit hole ending up being highly frustrating.
In my case was quite Minor. Was a March 2023 car fwiw.
But i did not for 2 reasons: 1/ factory defects sometimes actually *add* to the value of a car over time in a world where everything mass produced is generally perfect. It is certainly true in the world of watches, a Rolex with a defect is worth millions! (so to speak). 2/ I really could not be bothered as I knew that it would be going down a rabbit hole ending up being highly frustrating.
In my case was quite Minor. Was a March 2023 car fwiw.
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