Facebook marketplace Lexus RX400h SE-L, what could go wrong?

[outnumbered]

Have the dealer admitted that one of their salespeople's email account was taken over ? And do you still have the email from the fraudster with the payment details ?

If it was definitely that their account was hacked, and the payment scam email definitely originated from their account, then I don't see how the dealer can possibly do anything other than swallow this... Unless they'd previously sent you some sort of message saying "we will never send payment details via email" ?

[LincolnLovin]

That’s half the problem, when the dealer doesn’t answer the phone and you aren’t local to pop in it means the only way of checking would be to email....

[bolidemichael]

LincolnLovin said:

That’s half the problem, when the dealer doesn’t answer the phone and you aren’t local to pop in it means the only way of checking would be to email....

Snail mail?

[LincolnLovin]

That’s not really practical or a common thing to do.

[FourGears]

When the email came through was it from the dealers email address or another email?

Were the bank details on headed paper as an attachment to the email or in the text body?

Have your bank said what additional measures you should have taken?

I really hope you can get this resolved as it must be a very stressful time.

I would certainly take legal advice and sadly be prepared to go to court as i doubt the dealer will admit responsibility.

[ALawson]

Sorry to hear this isn't resolved.

I wouldn't even send £10 to check an account but £0.01.

[Chris x]

Any updates on the situation?

[Carlososos]

Wonder if this got sorted. Was interested in RX’s but the scam stole the show. Hope it got sorted and the crims caught.

[LincolnLovin]

It did all get sorted in the end, we agreed to a small (£2k approx) discount on the car, then the day before we picked it up the bank told us we were getting the money back after I disputed the initial denial.

So it worked out ok in the end!

[Carlososos]

LincolnLovin said:

It did all get sorted in the end, we agreed to a small (£2k approx) discount on the car, then the day before we picked it up the bank told us we were getting the money back after I disputed the initial denial.

So it worked out ok in the end!

Good news. Still, must of been a bit of a worry at the time.

[LincolnLovin]

Yes, it was an incredibly stressful time - especially with all the surrounding covid stress.