Dacia Duster, 999cc of Throbbing Fun
Discussion
Surely if a fault is logged within warranty then it should be fixed even if it takes you beyond the usual 3 years.
I had a problem with the house and the then insurer took so long about it that when the renewal came up double and the works had still not been finished I changed companies and still made sure the original company finished and paid for the job.
I had a problem with the house and the then insurer took so long about it that when the renewal came up double and the works had still not been finished I changed companies and still made sure the original company finished and paid for the job.
My warranty runs out on 6th March. I'm still waiting for the Dealer to give me a date to fix my heater fan problem for the 5th time in my 3 year ownership.
We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
Mikebentley said:
Shinyfings said:
Mikebentley said:
Some of the crappy service was sort of expected by me and to an extent acceptable…ish at £11200 pre reg. The cars are no longer what I consider cheap. I do love the look of the new designed Duster though not enough to get me out of my MG4 Trophy EV which replaced my D.
I’m glad you’re not tempted. I’ve had Dacia U.K. allegedly helping and yet no progress has actually been made in the three dealer visits since July ‘23. The car remains the same. Maybe their strategy is to keep me visiting until month 37 when they’ll say you’re on your own now mate.I can’t emphasise enough how useless they are.
renmure said:
My warranty runs out on 6th March. I'm still waiting for the Dealer to give me a date to fix my heater fan problem for the 5th time in my 3 year ownership.
We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
Have they tried ebay? We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
https://www.ebay.co.uk/itm/385700780164?chn=ps&...
PositronicRay said:
renmure said:
My warranty runs out on 6th March. I'm still waiting for the Dealer to give me a date to fix my heater fan problem for the 5th time in my 3 year ownership.
We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
Have they tried ebay? We've had to cancel the date twice as the part isn't available and is marked as on back order.
I'm in discussions with Dacia Customer Services who, to be fair, are making initial positive noises about extending my warranty for 2 years on a goodwill basis (it's only £270 so I'd do it myself anyhow) but they want the part to be fixed before giving the go-ahead for that. They also say they are actively trying to source the part and get it to the Dealer asap.
We will see how it goes.
I don’t think they’re that switched on in terms of tech! Or is their (most main dealer service departments) allergy to computers because they don’t like to leave a paper trail.
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
renmure said:
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I think I have said this before, but given your pattern of failure I'd be inclined to think the resister failure is a symptom rather than the root of the issue. If it were the resister, odds would be you'd have got a good one by now. I wonder if the fan motor or something is putting too much load on it. After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
As previously mentioned, I had my steel wheels replaced a few weeks ago for corrosion at 2 years old. First wash today since the new set went on the tell tale post wash streak of vrown rusty water appeared on each rim. Seems this set will go the same way as last ones. I've dried them off and squinted some ACF50 in the joint to see if I can stall the inevitable, but not hopeful.
blueST said:
renmure said:
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I think I have said this before, but given your pattern of failure I'd be inclined to think the resister failure is a symptom rather than the root of the issue. If it were the resister, odds would be you'd have got a good one by now. I wonder if the fan motor or something is putting too much load on it. After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
They made sure the Dealer had the part to fix my heater blower yet again at the start of the week and I got a call from them midweek to make sure everything was fixed and that I was happy. They followed it up with an email later in the day to confirm that as a goodwill gesture they would extend my manufacturers warranty by 2 years and that it would be transferable if I sold the car in the intervening period.
All in all, probably the best result I could have wanted.
blueST said:
renmure said:
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I think I have said this before, but given your pattern of failure I'd be inclined to think the resister failure is a symptom rather than the root of the issue. If it were the resister, odds would be you'd have got a good one by now. I wonder if the fan motor or something is putting too much load on it. After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
ChocolateFrog said:
blueST said:
renmure said:
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I think I have said this before, but given your pattern of failure I'd be inclined to think the resister failure is a symptom rather than the root of the issue. If it were the resister, odds would be you'd have got a good one by now. I wonder if the fan motor or something is putting too much load on it. After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I've also haven't seen any posts from others with a similar issue where the dealer changed or even investigated anything else other than swapping the resistor so it must suit the dealer and manufacturer as well.
Edited by renmure on Wednesday 13th March 11:33
ChocolateFrog said:
Well yes. Its a 5 minute job and the alternative is pulling the whole dash.
Is it?Never done it in a Duster, but other Renault B0 platform cars you take the clutch pedal out, remove the retaining clip holding the plug into it then it just twists off & wiggles free.
It's a ballache of a job lying in the drivers footwell, but only a couple of hours. Motors are about £60.
renmure said:
ChocolateFrog said:
blueST said:
renmure said:
Nah, I accept that I’ve been unlucky and that for every one like mine with 5 failures there will be 100’s that never have a failure.
After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I think I have said this before, but given your pattern of failure I'd be inclined to think the resister failure is a symptom rather than the root of the issue. If it were the resister, odds would be you'd have got a good one by now. I wonder if the fan motor or something is putting too much load on it. After the 1st time I made a point of using different settings randomly since Google suggested leaving it on setting 1 might be a cause. Made no difference.
It’s more of an inconvenience than anything else. You are left with setting 0… so no fan. Or setting 4.. full demist fan but nothing in between.
I've also haven't seen any posts from others with a similar issue where the dealer changed or even investigated anything else other than swapping the resistor so it must suit the dealer and manufacturer as well.
Edited by renmure on Wednesday 13th March 11:33
I had 3 on mine in 2.5 yrs but according to one of our resident Renault/Dacia salesman here it’s never happened to anyone and I imagined it all. But he would say that wouldn’t he.
From my figuring from one of my cars is that fans like to stick. So if you leave it on setting 1, when you start the car you don't know that the fan has stuck and it heats up the resistor which also normally uses the fan to cool it which now isn't turning.
One I had melted the fan blades it was next too. (Not a duster).
So now I always switch them off when parking up and when turning them on I go to full power to "unstick" the fan if it has and then put it on setting 1.
One I had melted the fan blades it was next too. (Not a duster).
So now I always switch them off when parking up and when turning them on I go to full power to "unstick" the fan if it has and then put it on setting 1.
My current usual dealer told me they couldn't look at the fan fault until June at the earliest! Dissapointing. In past they've been good to me, but didn't seem very bothered about helping. They didnt even ask for my reg, or what the fault was. This made me wonder whether they don't really want warranty work at all and they were just hoping to put me off and go somewhere else. Which I've done. It's in with another dealership tomorrow. If they do a good job, the old place have lost a customer.
blueST said:
My current usual dealer told me they couldn't look at the fan fault until June at the earliest! Dissapointing. In past they've been good to me, but didn't seem very bothered about helping. They didnt even ask for my reg, or what the fault was. This made me wonder whether they don't really want warranty work at all and they were just hoping to put me off and go somewhere else. Which I've done. It's in with another dealership tomorrow. If they do a good job, the old place have lost a customer.
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