Advice on specialist PPI

[Err Indoors]

Can somebody advice me the situation with regards to a close friend of mine.
He recently purchased a used Porsche privately following a PPI via what was supposed to be a reputable specialist.
He arranged for the seller to organise to get the PPI done and the air conditioning fixed by a specialist and then if all okay he would buy the car.

Seller produced an invoice claiming system repaired & charged up & a PPI, indicating nothing untoward for a relatively old 911 (51 plate)

He has now got the car and not done many miles (150ish) & found the AC to be blowing hot air.
He has made contact with the specialist to ask what they did to repair it and they claimed they just topped it up with gas before the PPI was done as the seller had asked them to.
They also said that it needs a new suction line and cant be repaired its an engine out job basically.
Why didn't they mention such an issue on the PPI then?

They also claim that, as he didn't organise the PPI or the AC repair it has nothing to do with the buyer as the contract was with the guy selling the car at the time.
My friend has produced an email indicating that he had asked the seller to do the PPI and get the aircond sorted as part of the condition of him buying the car.
Surely they should have mentioned in a PPI that the AC needed a fair amount of work carried out?

The garage has "apparently" spoken to trading standards who have claimed that the buyer has no claim as the contract was with the guy selling the car.

Sorry for the waffle but does he have a case, as he would have probably bought an alternative car if it had been indicated on the PPI.

[Magic919]

Err Indoors said:

He arranged for the seller to organise to get the PPI done

This is where it went wrong. The rest just follows.

[Err Indoors]

Magic919 said:

Err Indoors said:

He arranged for the seller to organise to get the PPI done

This is where it went wrong. The rest just follows.

So even though he has a letter headed official PPI, he can't do a thing about it?
The garage is basically as i can see it "negligent"

[zero corrosion]

I would suggest that if this specialist is prepared to do this on a PPI, they need exposing, otherwise somebody is going to get their fingers burnt in a big way totally unprofessional IMO.

[Magic919]

Err Indoors said:

Magic919 said:

Err Indoors said:

He arranged for the seller to organise to get the PPI done

This is where it went wrong. The rest just follows.

So even though he has a letter headed official PPI, he can't do a thing about it?
The garage is basically as i can see it "negligent"

Yes. He is stuffed.

[davek_964]

The problem is, it sounds like the "PPI" was arranged by the seller - therefore the agreement for what exactly was done was between the seller and the garage (and in fact, the buyer doesn't even know what that agreement was). Calling it a PPI if it wasn't is perhaps a bit dubious, but I would have expected the PPI to be arranged (and paid for) by the buyer.

[Pugley]

To be honest , its a bit naive getting a seller to do a PPI on a car he or she is selling!

The way the market works is that the buyer gets an independent assessment of the vehicle and uses this as a basis for purchase.

Perhaps in a dream world where everyone is completely honest we could buy cars that are perfect because the owner says so!

[pork911]

I see no case at all and frankly no vague moral right to even feel aggrieved against the garage or the ppinspector.

[zero corrosion]

Pretty poor though and not honest i'd still give them bad press without a doubt

[graemel]

Magic919 said:

Err Indoors said:

He arranged for the seller to organise to get the PPI done

This is where it went wrong. The rest just follows.

Agreed he fell at the first hurdle.

[pork911]

zero corrosion said:

Pretty poor though and not honest i'd still give them bad press without a doubt

Based on the interpretation of an OP who thought there might be a case etc?

I'd rather see the full report rather than rely on that.

[Gary11]

A PPI will describe an items functionality,such as for example a window not working,we would not suggest its a regulator as it may be a motor or a wiring fault,we can give an informed opinion on the likely fault due to our experiance and an approximate cost,if we suggest repair methods rather than defects in situations such as an a/c fault it will 9 times out of 10 end in an argument with the seller, therefore we identify a fault the buyer discusses with the seller and a way forward is agreed,a/c is one of the problem areas most dealers choosing to regas just before the inspection or after the event as a repair if that's their mindset. The system usually has either a leak from the condensor rads,reciever drier or assosiated pipework or even worse the compressor may be faulty and need reconditioning all of these items can be at the end of their serviceable life and need replacement at huge expense.
HTH

Edited by Gary11 on Thursday 17th April 13:31