997 engine failure
Discussion
We have heard of a warranty company beginning with W and ending in E refusing to cover "Known Porsche issues!" The scenario described is worryingly typical IE perfect one minute destroyed engine the next,try the dealer even if they make a contribution on friendly terms its better than the alternative,also once in litigation it could take months to resolve and incur large legal fees.
HTH
Good luck with the car.
G
HTH
Good luck with the car.
G
Adam B said:
Not a lawyer either but:
"The amendments to the Sales of Goods Act (EC Directive 1999/44/EC) that came into force on 31st March 2003 now place the burden of proof on you 'the car dealer' for the first six months after a purchase.
If your customer makes a claim in the first six months it will be up to you to prove the vehicle was correct when it left your premises.
This is your customers’ legal rights, not their warranty. In addition to having their legal rights a customer may be offered a warranty by the car dealer on a voluntary basis."
http://www.lawgistics.co.uk/legal-article-warranty...
+1 use the sales of goods act, did it on my gen 1 cayman - the dealer paid up. Just send them a formal email informing them of three options under the sales of goods act"The amendments to the Sales of Goods Act (EC Directive 1999/44/EC) that came into force on 31st March 2003 now place the burden of proof on you 'the car dealer' for the first six months after a purchase.
If your customer makes a claim in the first six months it will be up to you to prove the vehicle was correct when it left your premises.
This is your customers’ legal rights, not their warranty. In addition to having their legal rights a customer may be offered a warranty by the car dealer on a voluntary basis."
http://www.lawgistics.co.uk/legal-article-warranty...
1. Return the car, the hand back what you paid for it
2. They agree to fix the car either themselves or at a specialist of their choosing
3. They agree for to pay for you to have the car fixed at an independent - (most unlikely they will opt for this)
tell them they have 48 hrs to respond or you simply have the car dropped back to them (via trailer) let them then know you will pursue them in the small claims court for the cost of the car and the return cost, plus any other associated costs.
Trotmant said:
+1 use the sales of goods act, did it on my gen 1 cayman - the dealer paid up. Just send them a formal email informing them of three options under the sales of goods act
1. Return the car, the hand back what you paid for it
2. They agree to fix the car either themselves or at a specialist of their choosing
3. They agree for to pay for you to have the car fixed at an independent - (most unlikely they will opt for this)
tell them they have 48 hrs to respond or you simply have the car dropped back to them (via trailer) let them then know you will pursue them in the small claims court for the cost of the car and the return cost, plus any other associated costs.
This is all well and good and I hope the OP can resolve his situation in this manner. Problem is if the dealer is less than reputable he will go all the way legally in the hope that you just give up. In the result of the court awarding in favour of OP dealer may still hold out for as long as possible. Then at final hurdle bankrupt the company only to conveniently reopen next day under another name.1. Return the car, the hand back what you paid for it
2. They agree to fix the car either themselves or at a specialist of their choosing
3. They agree for to pay for you to have the car fixed at an independent - (most unlikely they will opt for this)
tell them they have 48 hrs to respond or you simply have the car dropped back to them (via trailer) let them then know you will pursue them in the small claims court for the cost of the car and the return cost, plus any other associated costs.
Dealer may not have the money to give refund if they purchase cars with stocking loans. Has been documented on here before with well known dealers.
The law is one thing people abiding by it is another, especially with these sums of money involved.
Dealing with faulty cars is a common occurrence for car dealers it's their living. Some are efficient with dealing with complaints to a level that most people would be happy with. Some are more thick skinned and skilled at batting people off!
911Gary said:
We have heard of a warranty company beginning with W and ending in E refusing to cover "Known Porsche issues!" The scenario described is worryingly typical IE perfect one minute destroyed engine the next,try the dealer even if they make a contribution on friendly terms its better than the alternative,also once in litigation it could take months to resolve and incur large legal fees.
HTH
Good luck with the car.
G
I asked them (WW)and they they specifically exclude bore scoring and IMS which are the two things that I (and most people) want to cover! HTH
Good luck with the car.
G
But just so that you understand there is an alternative that costs far less - our Lifetime Maintenance Plan usually works out to be the least expensive way to run a trouble free car (covering the service costs in full ((parts and labour)), the labour costs for most other failures ((including wear and tear items)) and that includes engines). And if an engine fails - although the Plan only has to cover the cost of the particular component that failed we allow any other of our future proofing changes and any other new parts the customer wants including for the small additional cost of the parts (and where the labour is the same just for the additional parts costs with some labour if for example all 6 cylinders are requested when only say one or two failed).
So although a Hartech engine rebuilt under our Plan would not be entirely FOC - the cost would be so low compared to any other alternative that most could afford to upgrade the rebuild to the highest spec for minimal comparative cost.
Remember also we do not exclude bore scoring and the plan continues for as long as the owner wants regardless of mileage covered or the car's age.
We do not incorporate any hidden get our classes - only some fair - reasonable and sensible ones - like if an owner drove with no coolant or parked his car in a river etc (faults caused entirely by corrosion or perishing are not covered because some owners avoid the problem through better care).
If there is a claim we always discuss it reasonably and even if there is aproblem (which would be extremely rare) we would try and reach a fair compromise.
The Plan costs less than many alternatives (if you paid full price for services and wear and tear replacements elsewhere) so you effectively get the engine cover FOC and we have a vested interest in avoiding expensive failures through excellent preventative maintenance (in contrast to some alternatives who benefit from the work if they fix them for you as well).
Baz
Baz
So although a Hartech engine rebuilt under our Plan would not be entirely FOC - the cost would be so low compared to any other alternative that most could afford to upgrade the rebuild to the highest spec for minimal comparative cost.
Remember also we do not exclude bore scoring and the plan continues for as long as the owner wants regardless of mileage covered or the car's age.
We do not incorporate any hidden get our classes - only some fair - reasonable and sensible ones - like if an owner drove with no coolant or parked his car in a river etc (faults caused entirely by corrosion or perishing are not covered because some owners avoid the problem through better care).
If there is a claim we always discuss it reasonably and even if there is aproblem (which would be extremely rare) we would try and reach a fair compromise.
The Plan costs less than many alternatives (if you paid full price for services and wear and tear replacements elsewhere) so you effectively get the engine cover FOC and we have a vested interest in avoiding expensive failures through excellent preventative maintenance (in contrast to some alternatives who benefit from the work if they fix them for you as well).
Baz
Baz
anonymous said:
[redacted]
Perhaps if the exclusions were reflected in their price, but at a shade under £1,000 for as year, it's the same cost as OPC or Warranty Direct.I would jump at the chance of signing up to Hartech or a similar type of plan but those that offer them all seem to be based in the North West which doesn't really work if you live in the South East.
hartech said:
But just so that you understand there is an alternative that costs far less - our Lifetime Maintenance Plan usually works out to be the least expensive way to run a trouble free car (covering the service costs in full ((parts and labour)), the labour costs for most other failures ((including wear and tear items)) and that includes engines). And if an engine fails - although the Plan only has to cover the cost of the particular component that failed we allow any other of our future proofing changes and any other new parts the customer wants including for the small additional cost of the parts (and where the labour is the same just for the additional parts costs with some labour if for example all 6 cylinders are requested when only say one or two failed).
So although a Hartech engine rebuilt under our Plan would not be entirely FOC - the cost would be so low compared to any other alternative that most could afford to upgrade the rebuild to the highest spec for minimal comparative cost.
Remember also we do not exclude bore scoring and the plan continues for as long as the owner wants regardless of mileage covered or the car's age.
We do not incorporate any hidden get our classes - only some fair - reasonable and sensible ones - like if an owner drove with no coolant or parked his car in a river etc (faults caused entirely by corrosion or perishing are not covered because some owners avoid the problem through better care).
If there is a claim we always discuss it reasonably and even if there is aproblem (which would be extremely rare) we would try and reach a fair compromise.
The Plan costs less than many alternatives (if you paid full price for services and wear and tear replacements elsewhere) so you effectively get the engine cover FOC and we have a vested interest in avoiding expensive failures through excellent preventative maintenance (in contrast to some alternatives who benefit from the work if they fix them for you as well).
Baz
Baz
Good to know Baz, thank you for posting. What would the cost work out at say on a 997.1 CarreraS?So although a Hartech engine rebuilt under our Plan would not be entirely FOC - the cost would be so low compared to any other alternative that most could afford to upgrade the rebuild to the highest spec for minimal comparative cost.
Remember also we do not exclude bore scoring and the plan continues for as long as the owner wants regardless of mileage covered or the car's age.
We do not incorporate any hidden get our classes - only some fair - reasonable and sensible ones - like if an owner drove with no coolant or parked his car in a river etc (faults caused entirely by corrosion or perishing are not covered because some owners avoid the problem through better care).
If there is a claim we always discuss it reasonably and even if there is aproblem (which would be extremely rare) we would try and reach a fair compromise.
The Plan costs less than many alternatives (if you paid full price for services and wear and tear replacements elsewhere) so you effectively get the engine cover FOC and we have a vested interest in avoiding expensive failures through excellent preventative maintenance (in contrast to some alternatives who benefit from the work if they fix them for you as well).
Baz
Baz
I initially read this thread as my OPC warranty runs out in a couple of weeks and can't be renewed as the car is too old (2006) I thought that it would be a good idea before then to have a final check over before going it alone or trying a 3rd party alternative. As well as the 111 point check, I asked for a boroscope inspection.
Just heard that the initial result is "significant" scoring in the first two cylinders checked (nos. 6 and 5) so looks like at least a rebuild or possible replacement, depending on what the strip down reveals.
Just heard that the initial result is "significant" scoring in the first two cylinders checked (nos. 6 and 5) so looks like at least a rebuild or possible replacement, depending on what the strip down reveals.
Chris_ said:
I initially read this thread as my OPC warranty runs out in a couple of weeks and can't be renewed as the car is too old (2006) I thought that it would be a good idea before then to have a final check over before going it alone or trying a 3rd party alternative. As well as the 111 point check, I asked for a boroscope inspection.
Just heard that the initial result is "significant" scoring in the first two cylinders checked (nos. 6 and 5) so looks like at least a rebuild or possible replacement, depending on what the strip down reveals.
Covered under warranty?Just heard that the initial result is "significant" scoring in the first two cylinders checked (nos. 6 and 5) so looks like at least a rebuild or possible replacement, depending on what the strip down reveals.
Helicopter123 said:
Chris_ said:
Helicopter123 said:
Covered under warranty?
Yes, thankfully. I told him and told him to keep up the OPC warranty at (I think) £1100 a year. He decided not too after two years out of standard warranty..
He finally got it repaired by an Indy down in the South West somewhere for 11K. Basically 10 years worth of OPC warranty then.
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