My 996 damaged by Porsche garage
Discussion
Targa...sorry to be harsh, but put it this way.
If you were buying an nearly new 996 Targa off an OPC and there was a choice of two very similar cars on the forecourt offered at the same price.
One of the cars had been damanged and repaired by Porsche and the other one hadn`t. Which one would you buy?
Or, if the same two cars were offered at different prices. The damaged and repaired one being a good few £K cheaper. Which one would you buy?
I think that you need to do everything possible, to make sure you dont loose out in this awful situation!
If you were buying an nearly new 996 Targa off an OPC and there was a choice of two very similar cars on the forecourt offered at the same price.
One of the cars had been damanged and repaired by Porsche and the other one hadn`t. Which one would you buy?
Or, if the same two cars were offered at different prices. The damaged and repaired one being a good few £K cheaper. Which one would you buy?
I think that you need to do everything possible, to make sure you dont loose out in this awful situation!
Wow - hard to believe this much damage could be done, however I'm with David and Colin on this one, however my preferred options would be.
Option 1
Porsche agree to fix it and provide a warranty for the repairs.
Porsche pay compensation amounting to any losses you would incur as a result of the damage should you wish to sell the car as soon as it is fixed, i.e. the difference in value between a "perfect car" against one which has had "substantial repairs undertaken" at todays prices. Not sure how this would be calculated however people in the business like Henry F and Colin should be able to provide a steer.
Porsche fully reimburse all other losses associated - car hire costs, legal fees, etc.
Option 2
Porsche provide a replacement car - same spec, but which has not been damaged - your choice as to whether the replacement would be acceptable to you. If Porsche's argument that the repair has no impact on residuals is correct then they will have no difficulty selling the repaired car - so their costs for a "like for like" replacement would be marginal, i..e. replace one off the forecourt with a damaged one!!
Option 3 - Take them to court because
a) you would win - Porsche have a duty of care which they failed to provide.
b) very bad PR for Porsche.
A lose lose situation as far as Porsche is concerned.
I hope this helps.
All the best Andy
Option 1
Porsche agree to fix it and provide a warranty for the repairs.
Porsche pay compensation amounting to any losses you would incur as a result of the damage should you wish to sell the car as soon as it is fixed, i.e. the difference in value between a "perfect car" against one which has had "substantial repairs undertaken" at todays prices. Not sure how this would be calculated however people in the business like Henry F and Colin should be able to provide a steer.
Porsche fully reimburse all other losses associated - car hire costs, legal fees, etc.
Option 2
Porsche provide a replacement car - same spec, but which has not been damaged - your choice as to whether the replacement would be acceptable to you. If Porsche's argument that the repair has no impact on residuals is correct then they will have no difficulty selling the repaired car - so their costs for a "like for like" replacement would be marginal, i..e. replace one off the forecourt with a damaged one!!
Option 3 - Take them to court because
a) you would win - Porsche have a duty of care which they failed to provide.
b) very bad PR for Porsche.
A lose lose situation as far as Porsche is concerned.
I hope this helps.
All the best Andy
I agree that the only way to hold the OPC to therr word that you will not lose out, is to negotiate an exchange of car at an agreed price now.
Alternatively --- since Targas are in fairly short supply (apparently less popular)why not let them bull the value of your car and then ask them for their "get out of trouble" price for an upgrade to a new car.
Would £5k do it ?
After all, you didn't ask them to screw up your vehicle, and they won't want bad publicity. Let's put it this way, if word got around who would take their 993 RS there ?
Alternatively --- since Targas are in fairly short supply (apparently less popular)why not let them bull the value of your car and then ask them for their "get out of trouble" price for an upgrade to a new car.
Would £5k do it ?
After all, you didn't ask them to screw up your vehicle, and they won't want bad publicity. Let's put it this way, if word got around who would take their 993 RS there ?
Hi every one. Many thanks for very useful advice. Some update. This accident happened in August. I got the car back 1 week ago. The car was their for over 3 months. Work done by Porsche approved bodyshop. Quality of work - mediocre.
The OPC after damaging my car were very dismissive. They told me that we will get the car fixed and after that if you have any further claims you should contact our insurance company directly. My wife told their GM that we had some problems with the garage when we brought the car last time for some reason and his reply was "with all due respect why did you come back to us". It may sound impossible but that is the OPCs attitude. Only after that I hired a solicitor to help me. Now we are negotiating with the insurance company and they have as yet refused any claims for diminution of value.
I took the car to another OPC to get a valuation and they said they wouldnt want to buy the car as it had pannel damage. So they would ask a trader to bid on it. My car is 2002 Targa, 51 reg, tip, silver, black leather, 14000 miles, I am the 2nd owner, sports exhaust, heated seats, PSM etc. The trader offered me 45000 for that. The OPC wouldnt do it in writing that they refuse to buy this car. So in reality I have lost a lot in the value. I lost the use of car for 3 months. On top of that the car also had natural depreciation for 3 months.
I will let you know how the things are progressing.
BTW how can one get an idea of what is the natural depreciation of my car in 12/12 peiod. Is it reasonable to compare the Glass's guide value of the car in January and December. Has any one got access to Glass's guide? Help!
Once again - thanks for all the advice.
The OPC after damaging my car were very dismissive. They told me that we will get the car fixed and after that if you have any further claims you should contact our insurance company directly. My wife told their GM that we had some problems with the garage when we brought the car last time for some reason and his reply was "with all due respect why did you come back to us". It may sound impossible but that is the OPCs attitude. Only after that I hired a solicitor to help me. Now we are negotiating with the insurance company and they have as yet refused any claims for diminution of value.
I took the car to another OPC to get a valuation and they said they wouldnt want to buy the car as it had pannel damage. So they would ask a trader to bid on it. My car is 2002 Targa, 51 reg, tip, silver, black leather, 14000 miles, I am the 2nd owner, sports exhaust, heated seats, PSM etc. The trader offered me 45000 for that. The OPC wouldnt do it in writing that they refuse to buy this car. So in reality I have lost a lot in the value. I lost the use of car for 3 months. On top of that the car also had natural depreciation for 3 months.
I will let you know how the things are progressing.
BTW how can one get an idea of what is the natural depreciation of my car in 12/12 peiod. Is it reasonable to compare the Glass's guide value of the car in January and December. Has any one got access to Glass's guide? Help!
Once again - thanks for all the advice.
Please name and shame..I am finding it difficult to believe an OPC with this attitude (although as per my other thread they are overcharging for perceived value added services).
When Lancaster Bow put my black Boxster through their then automated brush car wash and ruined the paintwork I complained...they organised to collect the car, lent me a new Mercedes for 3 days...and delivered the car back with its paintwork rectified and the car fully valeted. It looked amazing.
i would suggest that the next time you ask them about value that you record the conversation and then send them a small claims summons..you have aledgedly suffered a quantifiable loss due to their actions (though it could be difficult to prove neglect). A court would expect you to have tried all avenues of recourse-such as writing complaints etc...
The best thing to do is that if you have a legal helpline cover with your car insurance or house insurance then you should get in touch with them..they can advise you and even pursue a claim on your behalf.
When Lancaster Bow put my black Boxster through their then automated brush car wash and ruined the paintwork I complained...they organised to collect the car, lent me a new Mercedes for 3 days...and delivered the car back with its paintwork rectified and the car fully valeted. It looked amazing.
i would suggest that the next time you ask them about value that you record the conversation and then send them a small claims summons..you have aledgedly suffered a quantifiable loss due to their actions (though it could be difficult to prove neglect). A court would expect you to have tried all avenues of recourse-such as writing complaints etc...
The best thing to do is that if you have a legal helpline cover with your car insurance or house insurance then you should get in touch with them..they can advise you and even pursue a claim on your behalf.
Defintely get pictures of the damage and have someone else look at them, then maybe also have them inspect the repaired bodywork (do Porsche UK offer this kind of service?).
Is your car silver? If so look very very carefully at the finished paint job to see if it matches. They should be respraying the whole side of the car if the panels are being replaced. Otherwise it will show under certain lights.
Our TT went back to a Porsche/Audi/Saab approved bodyshop in the SE 4 times before it was right - and that's only black!!! (they did fix it in the end so this isn't a complaint - just a word of caution).
Is your car silver? If so look very very carefully at the finished paint job to see if it matches. They should be respraying the whole side of the car if the panels are being replaced. Otherwise it will show under certain lights.
Our TT went back to a Porsche/Audi/Saab approved bodyshop in the SE 4 times before it was right - and that's only black!!! (they did fix it in the end so this isn't a complaint - just a word of caution).
Sorry about the typo. What I really want to know is what was the value of a 996 Targa tip in Feb 2003 and what is it now in Dec 2003. That way I can workout the monthly natural depreciation. Recently customer services manager fro a OPC told me that the depreciation is a grand a month!
Regards
Aamir
Regards
Aamir
they dont book the targa as a Tiptronic (targa booked circa £2500 more than coupe)so ill give values for coupe tip. and in June the newest the booked was an '02 '52' so well use that for comparision
june 03 - '02 '52' facelift Tiptronic coupe with 5k miles - trade £56250 retail £60750
Nov 03 - '02 '52' facelift Tiptronic coupe with 7k milies - trade £51925 retail £56925
note in Nov 03 '03 '52' plate trade £53375 retail £58375
and '03 '03' plate trade £55325 retail £59325
june 03 - '02 '52' facelift Tiptronic coupe with 5k miles - trade £56250 retail £60750
Nov 03 - '02 '52' facelift Tiptronic coupe with 7k milies - trade £51925 retail £56925
note in Nov 03 '03 '52' plate trade £53375 retail £58375
and '03 '03' plate trade £55325 retail £59325
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