The factory is listening now!

[Lance]

nick, nubbin and julian..
I also added a footnote to that list saying if number 3 wasnt sorted with immediate effect i would consider returning the car as being unsafe to use on a public road. and I meant it!
would be a huge shame but i've got a family....

[Gaffer]

Nubbin.

Sent you a mail. Included a different email address as I can't get internet mail here at work.

Claire

[nubbin]

Many thanks, Claire!!

[bizzbozz]

If its not too much bother for any of you guys (/gal) I would be really grateful for the list also, as I'm having mine serviced soon too.

Thanks a lot!

[Lance]

on its way....

[shoggoth1]

With my 6000 mile service looming, can I join the gang?
Could someone furnish me with a copy of 'The List'?

Cheers.

[Gaffer]

Lance - will speak to you later.
Dads busy at the moment so haven't got a reply.

I am on my home email from 11. Ahhhh long weekends dontch just love em...


Claire

[Lance]

sorry to have got you so involved in all this Claire, I hope it hasnt been too much trouble!
shoggoth1....check your emails....

[JonRB]

I think its great that we have a conduit into the factory, but am I the only one who thinks its still a sad reflection of the attitude of the factory that the best (only?) way to get the factory (and I guess I mean PW here) to listen to something is via the daughter of the chief tester?

Don't get me wrong - I think its great that we're seeing results and I'm not in any way detracting from Claire's efforts or anything.

[Lance]

I'm with you Jon

[frostie]

quote:
I'm with you Jon

Lance,

Well I have been calling the factory everyday this week about the seatbelt issue and so far have had no callbacks despite many promises from the customer service dept.

I spoke with the vehicle inspectorate on Wednesday and the process for forcing a safety recall seems pretty straightforward provided there is a valid case, so this will be my next step from Monday if nothing happens today. If you try and do things nicely with them you seem to get nowhere so its time to force the issue.

Mark


>> Edited by frostie on Friday 6th September 11:37

[Lance]

Mark
Happy to support you on this, let me know if you need my/my cars details off-line
rgds

[Gaffer]

Lance - just mailed you.

[Gaffer]

Frostie - please can you mail me asap,

Regards
Claire

[Gaffer]

frostie - I belive the factory have been intouch with you several times this week.

Can you confirm this...?

[frostie]

quote:
frostie - I belive the factory have been intouch with you several times this week.

Can you confirm this...?

Not the person who they said would !

My point of contact has ( customer service ) but not the person who can give me a status. All I want to know is if they are to, or even intend to, rectify this potentially lethal issue. If I get no responses then I will get it sorted by other means.

Mark

[Gaffer]

Replied to your mail. I couldnt contact you before as you had no email address listed.

Claire

[alt]

Frostie, my dealer assured me that the Factory are working on a modification to the seatbelt mechanism. My car's going back for some minor work a week Monday so I'll be asking questions if it's not yet available!
They're also supposed to be working on a mod for the cabin getting hot but that's a different issue.
Cheers.... Andrew (ex gb61390)

[Gaffer]

Yes they are working on a solution.

Hopefully it wont be too long now.

Claire

[PetrolTed]

Trying not to stick my nose in too much here but there does seem to be a huge communication breakdown going on rather than the issue not being addressed.