Customer Service: above and beyond the call of duty

[JohnG1]

Noticed a minor problem with my boot lid not closing. Took a few photos, emailed to Mike at Bamford Rose. Half-an-hour later, on a Saturday morning, he provided the resolution via email.

Splendid work!

[tonyhall38]

You think an email is above and beyond? ......

Well now thinking about their customer service...suposse it is.....

[anonymous-user]

tonyhall38 said:

You think an email is above and beyond? ......

Well now thinking about their customer service...suposse it is.....

I dont know you but you have posted trite comments about BR in the past. I dont know the history, is it Mike or generally BR you have a problem with? What happened?

[tonyhall38]

Oh great...another fanboy.....

[anonymous-user]

tonyhall38 said:

Oh great...another fanboy.....

I have had good service from BR. So what? If you post negative comments it is entirely reasonable to ask why. I have no agenda or allegiance to BR.

[JohnG1]

tonyhall38 said:

You think an email is above and beyond? ......

Well now thinking about their customer service...suposse it is.....

I really don't know why you feel the urge to be so negative there Tony. Maybe lighten up a bit?

[tonyhall38]

I get any lighter...I would float....

[anonymous-user]

tonyhall38 said:

A comment on customer service.....I don’t critize their work...I’m sure its very good....and the fact you have received some sort of service...which others haven’t....congratulations....
Now fk off and pick a fight with someone else....

So you have no personal experience of BR but you are prepared to post negative comments about them.

As for posting for me to fk off, pmsl.

[anonymous-user]

tonyhall38 said:

I get any lighter...I would float....

In the nautical sense?



...

[moveover]

tonyhall38 said:

A comment on customer service.....I don’t critize their work...I’m sure its very good....and the fact you have received some sort of service...which others haven’t....congratulations....
Now fk off and pick a fight with someone else....

I don’t know you and I’ve no wish to, but I think everyone here would appreciate your not posting such vulgarities. Perhaps you’d feel more at home in the Nissan GTR forum.

[tonyhall38]

moveover said:

tonyhall38 said:

A comment on customer service.....I don’t critize their work...I’m sure its very good....and the fact you have received some sort of service...which others haven’t....congratulations....
Now fk off and pick a fight with someone else....

I don’t know you and I’ve no wish to, but I think everyone here would appreciate your not posting such vulgarities. Perhaps you’d feel more at home in the Nissan GTR forum.

That’s good then.....made my day.....

[Cold]

I can cope with censored swear words being displayed on here, so I can only imagine that not everyone is offended by such things.

As for customer service from BR, the only experience I have in this regard is them not answering the phone - so I don't bother to dial them any more.

[tonyhall38]

They can apparently e Mail now though.....might be worth a try.....

I’m now off to the Nissan forum....to see my mates Gouldy and baldy otherwise known as dr evil bigglesworth ....they fk rabbits you know....

Edited by tonyhall38 on Sunday 13th May 17:53

Edited by tonyhall38 on Sunday 13th May 17:55

[tonyhall38]

Tosser.....

[shuzzy]

I have personal experience with the level of customer service and work done by Mike at BR. My biggest complaint is................they are 140 miles away from me. Mike has given excellent value for money and his encyclopedic knowledge of all things Aston is most reassuring. I can't recommend them highly enough. Incidentally all phone calls and emails were answered promptly.

[leerandle]

I don't really see why people are having to justify their personal experiences because someone clearly has an continued issue with Mike/Bamford Rose.

I've seen exactly the the same posts on other threads when BR/Mike are mentioned and it is rather tedious.

Personally, It doesn't bother me in the slightest as people have the right to an opinion (usually whinging) these days and the medium in which to do so.

As regards the original thread, I think it is good service as most places would not respond until a 'proper' working week, nor would they provide information that could possibly lead to lost work.

[tonyhall38]

Blah blah blah.....

[cayman-black]

Well i must admit when i tried to get a quote from BR i could not get hold of them on the phone so just got the quote from there web site.

Arh just read Colds post and i found exactly the same thing.

[jeff666]

tonyhall38 said:

I get any lighter...I would float....

Well they do say "An empty vessel makes the most noise"

[leerandle]

tonyhall38 said:

Blah blah blah.....

That’s better, a rather positive response lol

I know previously that BR didn't have a dedicated secretary to answer calls/emails and I think it’s handled by mike/Adrian. However, there must be a point where you either manage as you are or get a secretary, pay them and cover the wages with the extra work.