More on the DBS "wheel wobble" problem (Rick?)
Discussion
skel00 said:
I've spoken to a chief mechanic in the UK who tells me there is a service bulletin out now to address the issue.
Interesting.My DBS is currently at the dealer (again) to have this issue investigated.
I did ask whether there was a service bulletin out for this but was told there was not.
Do you have a reference number for it?
I'm borderline convinced it's the brakes now. My brake shudder varies from day to day, and the wheel wobble behaviour perfectly matches it each day. The other day my brakes were smooth under braking at any speed, and I had no wheel wobble all the way up to 250 metric leptons. On another day, on the identical road, my brakes were very shuddery, and the wheel wobble was back proportionately!
Also interesting to note someone report in another thread their V12V exhibiting the same behaviour, as it is has the same brakes but different wheels etc.
Also interesting to note someone report in another thread their V12V exhibiting the same behaviour, as it is has the same brakes but different wheels etc.
Edited by jus on Wednesday 30th June 11:55
Mine came back yesterday (again). No better.
It was also delivered back with the airbag warning light on
Last time it came back with non-functioning air conditioning controls
I'm getting bored at the sloppy "service" and school boy errors induced by the dealer's "technicians".
Someone mention a technical bulletin relating to this. The dealer claims to know nothing of this.
Can anyone provide a copy of this or a reference number please?
It was also delivered back with the airbag warning light on
Last time it came back with non-functioning air conditioning controls
I'm getting bored at the sloppy "service" and school boy errors induced by the dealer's "technicians".
Someone mention a technical bulletin relating to this. The dealer claims to know nothing of this.
Can anyone provide a copy of this or a reference number please?
jshell said:
Have you owners had the wheels balanced up to an equivalent speed that you feel the judder at? I only ask as standard wheel balancing in the UK is good for average motorway speeds, once waaay above 100mph any small out of balance force is hugely magnified....
If I get a wheel balanced do I have to ask the fella to balance it for say 150mph? How does that work - do you have to find a specialist high speed wheel balancer??i had a customer who had a DBS for 3 months who has this problem the dealer changed the tyres but it still happenened at high speed cornering. It went doent to AM works and they still didnt fix it, so the car got sent back to the dealer and he now own this. Its such a nice well thought out car and the build quaility looks superb. i think this will be a keeper.
My car also went back to the dealer and I was refunded. Such a shame. In general I support the service teams at dealers who as Blackice said in another thread fix all the niggles that we know and love with an AM. I would love another AM but having returned a car the dealers now don't want to supply another. Fantastic, the product fails, the customer stands by the brand but the dealer walks away.
Still if anyone wants an unsed car cover or battery conditioner at a knock down price let me know.
Still if anyone wants an unsed car cover or battery conditioner at a knock down price let me know.
I believe from my research it maybe more than a couple of cars. Personally I think the dealer should send them back to Aston Martin and support the end user in cases such as these. Or offer a brand new build in cases where the owner has been patient but no fix has been successful. Unfortunately in my case thats not happening and I've had the car on my drive for a couple of weeks and in a local service dealership for.. what is it now maybe 6 weeks! Trying to get a refund but now the original dealer wants to look at the car despite the a rep from AM telling me to have faith in my local service centre and liasing with them whilest trying to fix it.
Very unhappy
Very unhappy
skel00 said:
... Trying to get a refund but now the original dealer wants to look at the car despite the a rep from AM telling me to have faith in my local service centre and liasing with them whilest trying to fix it.
Very unhappy
It might be worth telling them that you aren't interested in being without your car any longer without the full funds transferred back to you, unless they can loan you a DBS that doesn't have the problem until such a time as they fix yours?Very unhappy
Explain to them that you are not happy that the car is safe as things stand, and that you'll be taking matters much further unless they give you a loaner (with no strings attached) or a full refund now. Might also be worth noting that you are aware of at least one case where a full refund was given (i.e. the fault is far from unique, nor would a refund be).
I don't know what you guys have in the UK, but here in the US, it would probably already qualify under the lemon laws, not to mention it being a safety issue, meaning that NHTSA could get involved too.
The nebulous "we want to look at it" action is usually a bad sign. You need to get them to have someone that really knows what they are doing look at the car. With most companies, however, that's like pulling teeth.
The nebulous "we want to look at it" action is usually a bad sign. You need to get them to have someone that really knows what they are doing look at the car. With most companies, however, that's like pulling teeth.
Murph makes a good point. That line should work. My experience is that in winning that argument the dealers then put you on to the troublesome list and decline to supply another vehicle. Its a small franchise world and they all see to talk. So much for ethics.I would love to be given reaason to retract this opinion, nothing comes close to the brand for me.
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