AUC 335i Rejected!!
Discussion
Well, after 5 weeks in their workshop I have (reluctantly) today written to BMW to formally reject my car, having owned it for less than 3 months! It is/was a ’12 plate LCI 335i DCT.
After the first week of purchase I contacted the salesman to let him know the car had developed a strange rattle which started on the drive home, he said it was a shame and that I should get the car booked into my local BMW for them to check out, it’s under 1 year AUC warranty.
I did that and they couldn’t diagnose anything, but since then the issues seem to have unravelled to the stage I now find myself in; car broke down 5 weeks ago showing an engine fault, ended up being low loadered into BMW and told that my car has an underlying engine fault. The car residing in the workshop since then having had various software updates, new controller units and still it won’t work! I’m told it’s the main engine management system that has failed.
Obviously I do not want to be in this unfortunate situation however it’s been me doing all the chasing, and after several false dawns I received a telephone call yesterday from my local BMW saying ‘it’s not good news’ and essentially they are still unable to affect a repair to my car, I have now formally written to reject the car.
Gutted really, it’s a great car (when it’s working!!) and I suspect they will say they should be given the opportunity to repair, but after 5 weeks I’m fed up and this seems to be the sensible option, could be a jinxed car / what happens when it’s out of the years AUC warranty and more problems etc etc…I don’t want to be stung at a later date.
Am I being unreasonable, and has anyone experienced anything similar?
Link to the car http://www.pistonheads.com/gassing/topic.asp?h=0&a... halfway down page
Cheers
After the first week of purchase I contacted the salesman to let him know the car had developed a strange rattle which started on the drive home, he said it was a shame and that I should get the car booked into my local BMW for them to check out, it’s under 1 year AUC warranty.
I did that and they couldn’t diagnose anything, but since then the issues seem to have unravelled to the stage I now find myself in; car broke down 5 weeks ago showing an engine fault, ended up being low loadered into BMW and told that my car has an underlying engine fault. The car residing in the workshop since then having had various software updates, new controller units and still it won’t work! I’m told it’s the main engine management system that has failed.
Obviously I do not want to be in this unfortunate situation however it’s been me doing all the chasing, and after several false dawns I received a telephone call yesterday from my local BMW saying ‘it’s not good news’ and essentially they are still unable to affect a repair to my car, I have now formally written to reject the car.
Gutted really, it’s a great car (when it’s working!!) and I suspect they will say they should be given the opportunity to repair, but after 5 weeks I’m fed up and this seems to be the sensible option, could be a jinxed car / what happens when it’s out of the years AUC warranty and more problems etc etc…I don’t want to be stung at a later date.
Am I being unreasonable, and has anyone experienced anything similar?
Link to the car http://www.pistonheads.com/gassing/topic.asp?h=0&a... halfway down page
Cheers
Edited by BroadWay81 on Friday 24th June 17:41
I'd do the same, not sure the strengths of your case but the admission they can't repair it, presently, would be the thrust of my argument and I would be involving BMW customer services.
If you do keep it, as an absolute minimum you should receive financial compensation or another years warranty. Friend of my father's had lots if nightlong issues with a X3 and dealer gave him another years warranty.
If you do keep it, as an absolute minimum you should receive financial compensation or another years warranty. Friend of my father's had lots if nightlong issues with a X3 and dealer gave him another years warranty.
It's D Day on Friday, 14 days after the 'I would like a full refund email' was sent! The car is still in my local bmw, unable to be fixed after 6 weeks with an underlying engine issue - they have managed to get it running but it's still a bit 'lumpy'. The last email from the bmw dealer I purchased from (not my local dealer) was asking 'what financial incentive' I would accept to keep the car once fixed...
Updates to follow
Updates to follow
Nightmare. It's hardly a rocket engine, why can't they fix it in a reasonable time ?
Edit ah yes "computer says" mentality and no real ability to diagnose problems any more. My car is in dealer at the moment, fix one thing and computer finds another fault. It's garage yo-yo and I'm out. Older car for me next.
Edit ah yes "computer says" mentality and no real ability to diagnose problems any more. My car is in dealer at the moment, fix one thing and computer finds another fault. It's garage yo-yo and I'm out. Older car for me next.
I would join with those saying get shot of car for full refund.
I ran a 335i for 19 months and 25k miles. I had read the horror stories of troublesome cars so took the approach I would only buy one which had been trouble free. I bought at 59k miles and around 5 years old with no major issues and only had injectors to do (around 75k miles) in my time.
Even if this issue was fixed, If I had yours I'd always be wondering if more problems were to come. The only alternative would be they pay / provide warranty cover for the duration you have the car.
I ran a 335i for 19 months and 25k miles. I had read the horror stories of troublesome cars so took the approach I would only buy one which had been trouble free. I bought at 59k miles and around 5 years old with no major issues and only had injectors to do (around 75k miles) in my time.
Even if this issue was fixed, If I had yours I'd always be wondering if more problems were to come. The only alternative would be they pay / provide warranty cover for the duration you have the car.
Just to update this thread, and bring closure...
A refund secured and the selling BMW dealership are collecting the car from my local BMW dealership. It took a bit of persuasion, especially when they wanted to charge me HMRC mileage rate for the miles I did manage whilst the car was working!!
So put this down as a very sorry experience, but the silver lining is I got my money back.
Apparently the car is up and running (after 7 weeks)...so no doubt it will be appearing on the AUC website anytime soon....hopefully the next buyer will get a better experience. During this episode I did find out the car had some major warranty work carried out and was actually a BMW / press car, so no smoke without fire
All I need now is a replacement, there's not many e92 335i around with the spec I'd like, so considering a 435i but that's another thread for another day
A refund secured and the selling BMW dealership are collecting the car from my local BMW dealership. It took a bit of persuasion, especially when they wanted to charge me HMRC mileage rate for the miles I did manage whilst the car was working!!
So put this down as a very sorry experience, but the silver lining is I got my money back.
Apparently the car is up and running (after 7 weeks)...so no doubt it will be appearing on the AUC website anytime soon....hopefully the next buyer will get a better experience. During this episode I did find out the car had some major warranty work carried out and was actually a BMW / press car, so no smoke without fire
All I need now is a replacement, there's not many e92 335i around with the spec I'd like, so considering a 435i but that's another thread for another day
silent ninja said:
Good result!
How can you actually uncover whether the car has had major work done before? It's not like the owner is obliged to record this anywhere.
You can ring BMW. I rejected a Z4 35iS which spent one of the three months I had it in the dealer - and broke down I think it was 4 times (!) Cooper Reading were to be fair excellent and I got a full refund. They told me I could ring BMW re the prior history of the car which I did. BMW only told me when I explained what was going on. In my case the car hadn't had anything of note ... I was just unlucky.How can you actually uncover whether the car has had major work done before? It's not like the owner is obliged to record this anywhere.
I bought another Z4 35iS from another dealer with the refund and that was great though have now moved on to an Mercedes A45 AMG
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