EGR Fire - Technical Campaign - N47, B47 and N57

[JNW1]

Muppet32 said:

My 2014 330d went in nearly 3 weeks ago and still no news regarding its return. I do have an Enterprise 320d as a loan car so I’m not too bothered.

I’m quite happy with how the issue is being dealt with, as my car is out of warranty and I don’t subscribe to the BMW emergency service. It’s a pain the parts are on back order, but I feel BMW are dealing with it in the best way possible.

I also find it funny how upset people get when their loan car is ‘below their usual level’!

You've been lucky to be allocated a 320d while your car's off the road and I doubt many if any would be complaining if they'd been dealt with in a similar way. However, I wonder if you'd still find it quite so funny if you did a high mileage and had been moved from a top range 3-series - for which you may still be paying monthly on a finance agreement - to (say) a 1.4 Astra?

[JNW1]

Linkpad said:

Has anyone here with a 3L diesel actually had there EGR cooler repaired yet? If not it's obvious the parts aren't shipped out from Germany to the UK yet.

On the previous page Steved62 said his car (a 430d) was ready for collection last week so there must be at least some replacement parts available for the 3 litre diesel.

[mekondelta]

I booked in early December and was given a date in March for our 30d I expect due to parts? Bonus is we get a courtesy car but that was the first date regardless.

[Huskyman]

Linkpad said:

Has anyone here with a 3L diesel actually had there EGR cooler repaired yet? If not it's obvious the parts aren't shipped out from Germany to the UK yet.

I had taken my F11 535d into Cardiff BMW for a service and I flagged up the issue of it loosing coolant, the cooler was found to be faulty and I had to wait for parts. Enterprise put me into a 330d touring, I had my car back a week later. All before Christmas.

[Steved62]

Muppet32 said:

My 2014 330d went in nearly 3 weeks ago and still no news regarding its return. I do have an Enterprise 320d as a loan car so I’m not too bothered.

I’m quite happy with how the issue is being dealt with, as my car is out of warranty and I don’t subscribe to the BMW emergency service. It’s a pain the parts are on back order, but I feel BMW are dealing with it in the best way possible.

I also find it funny how upset people get when their loan car is ‘below their usual level’!

I bought a 430D to do a lot of mileage in a degree of comfort , try driving from Gloucester to Newcastle across to Preston and back to Gloucester in a Hyundai I30 and then tell me im being pedantic about asking for a car similar to the one i bought to do my job

[Ninja59]

Linkpad said:

Has anyone here with a 3L diesel actually had there EGR cooler repaired yet? If not it's obvious the parts aren't shipped out from Germany to the UK yet.

Yep mine went in just as this all kicked off had it back within a few days.

That said my dealer is sitting on about 20 cars at the moment....

[adsyb]

Just picked up my F30 330d from Sytner Leicester. Ended up being 10 days to get it sorted, so sounds like I had it easy.

Certainly made me smile after handing back the Prius I’ve been driving around in!

Good luck everyone!

[bodhi]

Linkpad said:

Has anyone here with a 3L diesel actually had there EGR cooler repaired yet? If not it's obvious the parts aren't shipped out from Germany to the UK yet.

My colleague dropped his 330d off last Wednesday and got it back yesterday - apparently Sytner have had the biggest number of recalled cars to fix, so most of the parts are going there for now.

[clw123]

Linkpad said:

Has anyone here with a 3L diesel actually had there EGR cooler repaired yet? If not it's obvious the parts aren't shipped out from Germany to the UK yet.

Hi,
My 62 plate 330d Touring has been stuck at BMW Worcester since 19th December

Took it in ref: recall letter, and as it was "fully coked up" they wouldn't allow me to drive it away. Advised repair would be complete mid-January.

Had a 1.6 petrol Astra since then, which isn't the greatest as I do 20k miles a year! (am grateful for a hire car during the period, but is getting a bit tedious now, especially with the amount of miles I do).

Update received from BMW Worcester today that they "hope" it'll be fix soon but won't advise ETAs to customers!

I don't have much confidence I'll be receiving mine back any time soon.

Anyone else of similar car age (62 plate) had theirs turned around quickly?

Cheers,
Chris

[JNW1]

clw123 said:

Hi,
My 62 plate 330d Touring has been stuck at BMW Worcester since 19th December

Took it in ref: recall letter, and as it was "fully coked up" they wouldn't allow me to drive it away. Advised repair would be complete mid-January.

Had a 1.6 petrol Astra since then, which isn't the greatest as I do 20k miles a year! (am grateful for a hire car during the period, but is getting a bit tedious now, especially with the amount of miles I do).

Update received from BMW Worcester today that they "hope" it'll be fix soon but won't advise ETAs to customers!

I don't have much confidence I'll be receiving mine back any time soon.

Anyone else of similar car age (62 plate) had theirs turned around quickly?

Cheers,
Chris

Called in at my dealer yesterday to see if there was any update (my car is a 64 plate F31 335d which they've had for three weeks). I was told the parts for the 6-cylinder cars have been slower to come through and are still on back-order with BMW in Germany; from arrival there it's generally around two weeks before they arrive with the dealer in the UK and then a few days to book time in the workshop to fit them (so basically around three weeks from BMW Germany receiving the parts to a customer getting their car back).

Assuming all that's true it's going to be the middle of February at the earliest before I could get mine back and realistically it's probably going to be the end of next month at best given BMW Germany haven't even got the parts yet. However, the chap on the service desk said an X5 customer had been without their car for eleven weeks while it was resolved and implied that was closer to the norm (in which case mine will probably be more like mid to late March).

He also let slip that apparently BMW take a slightly different line on courtesy cars if yours is under either the original 3-year manufacturer warranty or the 1-year AUC warranty. In those scenarios it seems you might get a slightly better replacement car but otherwise they stick pretty rigidly to Class D with Enterprise; therefore, although I pay for the BMW extended warranty on mine, it appears I'm still a second-class citizen when it comes to a courtesy car - great!

[Linkpad]

Oh dear! Mines been in since the 2nd Jan, I would love to just give it back to BMW and trade it in for a petrol/hybrid if I'd known it be this much hassle.

God forbid any of the BMW salesmen where to loose there BMW cars!

The ultimate dodgy machine!

[clw123]

bodhi said:

My colleague dropped his 330d off last Wednesday and got it back yesterday - apparently Sytner have had the biggest number of recalled cars to fix, so most of the parts are going there for now.

That's interesting!

Do you know what reg your colleague's car is?

Thanks

[Fox-]

JNW1 said:

He also let slip that apparently BMW take a slightly different line on courtesy cars if yours is under either the original 3-year manufacturer warranty or the 1-year AUC warranty. In those scenarios it seems you might get a slightly better replacement car but otherwise they stick pretty rigidly to Class D with Enterprise; therefore, although I pay for the BMW extended warranty on mine, it appears I'm still a second-class citizen when it comes to a courtesy car - great!

When mine went in Enterprise were on their way in a 320d M Sport until I called them to tell them my car was apparently fine and was available to collect. My car us just over 3 years old but under insured warranty. I'm still not really very happy - apparently thats it - it showed no signs of leaking, therefore recall over - the DVLA site no longer shows an outstanding recall for my car either. I don't know what would stop it developing an issue in the future?

It was recovered due to low coolant - well below minimum - but nobody seemed to have any explanation as to where the coolant had gone.

[Linkpad]

Just received my car back today from BMW, they have been hit with like hundreds of BMW's and it's the part from Germany that's slowing them down the mechanics can fit them fairly swiftly once the parts in the UK.

Engine now sounds smoother and no more diesel fume smell

[Deefor62]

Linkpad said:

Oh dear! Mines been in since the 2nd Jan, I would love to just give it back to BMW and trade it in for a petrol/hybrid if I'd known it be this much hassle.

God forbid any of the BMW salesmen where to loose there BMW cars!

The ultimate dodgy machine!

In my humble experience the hybrid 330e is even more problematic than my 335d which I’ve just received back after 4 weeks for the EGR.
My 330e lunched it’s gearbox at 3 months old, and it took 2 months for a new gearbox and ÉCU to turn up and be fitted. The cost of replacement and hire car for the period apparently came to circa £24k.
At 12 months old it threw the low coolant warning which took a litre of coolant to top up. It was with the dealer for a week and they had no idea why it had lost it. Oddly it didn’t lose any more after that.
It also threw frequent error messages about the electric drive, and again the dealers couldn’t tell me why.
Glad to see the back of it after two years.
Hang on in there with your diesel.

[JNW1]

Fox- said:

JNW1 said:

He also let slip that apparently BMW take a slightly different line on courtesy cars if yours is under either the original 3-year manufacturer warranty or the 1-year AUC warranty. In those scenarios it seems you might get a slightly better replacement car but otherwise they stick pretty rigidly to Class D with Enterprise; therefore, although I pay for the BMW extended warranty on mine, it appears I'm still a second-class citizen when it comes to a courtesy car - great!

When mine went in Enterprise were on their way in a 320d M Sport until I called them to tell them my car was apparently fine and was available to collect. My car us just over 3 years old but under insured warranty. I'm still not really very happy - apparently thats it - it showed no signs of leaking, therefore recall over - the DVLA site no longer shows an outstanding recall for my car either. I don't know what would stop it developing an issue in the future?

It was recovered due to low coolant - well below minimum - but nobody seemed to have any explanation as to where the coolant had gone.

On reflection I do wonder if I shot myself in the foot ever so slightly on the courtesy car front as, although mine's an auto, I said I didn't mind if the courtesy car was a manual. Now it looks like mine's still weeks away from being returned I went back to BMW and said (truthfully) that my other half won't drive the courtesy car because it's a manual and asked for it to be exchanged it for an auto; they agreed and yesterday Enterprise (who have been excellent throughout) swapped the Renault Kadjar for a Volvo V90 D5 - not complaining with that!

In terms of your car, I'm getting the impression it's specific batches of the part that were affected so, although by registration date your car might potentially have been one of those affected, when they've checked perhaps the part wasn't from one of the identified faulty batches and hence if there's no fault evident when they've examined your car they're saying case closed?

That said, I can understand why the unexplained coolant loss is a concern so I'd be keeping an eye on that and bouncing it back to the dealer at the first sign of any repeat of the problem. Does seem strange that coolant loss is a symptom of the EGR problem but they're saying your car's EGR cooler is fine......

[Locknut]

I'm located in Ireland and my recall letter arrived last week. The car is booked in for late February so we'll see how it goes. Thanks to this thread for signposting the recall, otherwise it would have been out-of-the-blue and I would not have known what was going on.

[BFleming]

I've got 2x EGR Cooler recall stories, one mine, one a friends. Both UK cars.

Mine:
I had the recall letter from BMW, as well as seeing the recall notice on the .gov website. Mine is a Feb 2013 built 525d Touring. I had no issues with the car whatsoever, no coolant leaks, no smoke / smells etc. I arranged the recall with Specialist Cars Luton, and on Monday of this week they collected it at 08:30. At 09:30 they rang me & said the process is they will inspect it, and get back to me if it needs the work. At 11:00 they rang me & said 'yes, it needs a new EGR cooler' and went on to explain they had no new parts in stock so they would order it - however I was looking at 1 to 2 weeks of a wait. Then they mentioned hiring me a car, and that would be handled by BMW UK centrally. At this stage though, it became obvious I wasn't getting my car back until the work had been completed. To their credit, BMW UK rang me 15 mins later, reiterated what my dealer had told me, then took some details for the hire car, which would be provided by Enterprise. A £50 security deposit would be required. Another 15 mins later & Enterprise rang me, asking me what kind of car I wanted. I stated I'd surrendered a 5 series auto estate, and seemingly all they heard was 'estate'. At 7pm a Fiat Tipo Estate pulled up on my drive. A complete stter, 33,000 abused miles, stained seats, kerbed wheels & some body damage. When I finally drove it the next day, it wanted to kill me as it was impossible to drive in a straight line. I'm pretty sure it has suspension damage as the front passenger side wheel has drift car camber. I'm away with work at the moment, but Enterprise are getting this car back on Saturday (irrespective whether they give me another car or not).
Meanwhile Specialist Cars are sending me daily courtesy texts saying 'no parts' and today 'parts delayed'. I rang them yesterday to ask them if 'no parts' was a new discovery; they said it's now a 2-3 week backlog. But (it gets worse)...

Friends car:
My friend's 2014 520d Touring was written off in an accident in November. Once written off, he went car shopping, and bought a 2016 520d touring from a BMW dealer (Approved Used Car), picking it up just before Christmas. This particular dealer assured him the EGR recall had been completed. 200 miles into ownership & he gets a 'low coolant' warning, and the nearest dealer tells him there's coolant pissing out of the EGR cooler. Turns out the recall work wasn't done, the dealer lied (1st time, right?). Personally I would have rejected it there & then, but he persevered, and had the recall done at our mutual local dealer Specialist Cars back in January. He was there last week for something unrelated (although he doesn't trust his new purchase due to potential overheating damage, and it turns out they have over 50 cars quarantined with EGR cooler issues, to which they are adding more every day - mine included. A 6-7 week backlog is now being cited as the more likely outcome.

It also transpires that BMW UK have contracted Enterprise to provide hire cars for the duration of the recall work, and they simply can't cope. They have no 'equivalent' cars available, so are just pawning off literally whatever they have in stock to customers, knowing BMW UK is picking up the bill.

I'm not overly happy at the moment, but I have a couple of other cars at my disposal, so first world problems etc. But the principle of the whole thing is grating on me - dealers aren't giving a true picture before cars are surrendered to them.

Lastly, some pictures of my F11 525d replacement...



The damaged suspension (passenger side wheel, on the right of this picture):

[stevesingo]

Mine went (2012 535d Touring) in yesterday for service MOT and EGR recall. EGR was inspected and found to be of the batch which are unaffected.

I quizzed the Service Manager about the issue and he stated that there are four different part numbers used. One is unaffected, the three others are. Of the three which are affected, only one is available. Hence the backlog.

Better driving around in a rental that having your car burst in to flames.

[SteBrown91]

BFleming said:

It also transpires that BMW UK have contracted Enterprise to provide hire cars for the duration of the recall work, and they simply can't cope. They have no 'equivalent' cars available, so are just pawning off literally whatever they have in stock to customers, knowing BMW UK is picking up the bill.

I doubt bmw are - I had a 48 hour hire car via bmw you get as part of the warranty/bmw assist when mine was crashed into last week, and enterprise went out their way to get a 320d touring for me as apparently bmw don’t pay them unless they supply a bmw (unless the recall work is outside of this agreement).

I mean don’t get me wrong this one is a shed but at least it’s essentially the same car as mine.