Speed Triple 1200 RS issues
Discussion
So, do you think that if you fitted the eliminator kit the bike would be okay? If you had fitted it, it may have invalidated the warranty.
As a Speed Triple 1200 owner, I am getting worried that when I get mine out of winter hibernation it may start to have some of these problems!
Please keep us informed on the outcome. I’m really sorry for all the problems you’re having, it really spoils the whole new bike experience. Hopefully the dealer & Triumph realise that and go out of their way to make you a happy customer again.
As a Speed Triple 1200 owner, I am getting worried that when I get mine out of winter hibernation it may start to have some of these problems!
Please keep us informed on the outcome. I’m really sorry for all the problems you’re having, it really spoils the whole new bike experience. Hopefully the dealer & Triumph realise that and go out of their way to make you a happy customer again.
Sorry for your pain thus far but look at the positives..
1. If itthe fault is caused by any of the listed components, their replacement should resolve the issue PDQ.
2. if it doesn't, then the bike has a patent issue and they should not have grounds to refuse your rejection subject to a small caveat (see below)...
1. The valve actuator could be defective and returning incorrect valve position values to the ECU which in turn defaults to a limp mode.
If it isn't his particular valve actuator, there could be a quality issue with a batch of or all the components from the supplier. Based on the instances of this issue, it's not affecting all the production bikes so very possibly a 'batch' issue. Again, resolution 1 will quickly resolve this.
Or, the valve or cable are jamming/sticking and causing the actuator so send a fault signal to the ECU...
2. There's a problem with the wiring between the ECU and the valve actuator including pins/connectors in the loom. If (1) doesn't fix it, this can be the next logical point of issue and might be a simple fix (unless the wiring is part of the entire loom rather than a subset.
At this point, and based on the dealers charges to the manufacturer, Triumph may well decide to cut & run and provide you a new bike and close the issue out there and then.
Next up, if it proves not to be the actuator, wiring or connectors, it can really only be the ECU. This can't be changed easily as they're usually linked to key suites etc.... Queue the new bike scenario....
So bite your lip and let the dealer follow the manufacturers instructions and see the outcome. A faulty component is reasonable to replace as opposed to the whole bike. Anything further and I'll bet they give you a new bike or refund as the ongoing investigative, material and labour costs will not make it worth their while...
Good luck
1. If itthe fault is caused by any of the listed components, their replacement should resolve the issue PDQ.
2. if it doesn't, then the bike has a patent issue and they should not have grounds to refuse your rejection subject to a small caveat (see below)...
1. The valve actuator could be defective and returning incorrect valve position values to the ECU which in turn defaults to a limp mode.
If it isn't his particular valve actuator, there could be a quality issue with a batch of or all the components from the supplier. Based on the instances of this issue, it's not affecting all the production bikes so very possibly a 'batch' issue. Again, resolution 1 will quickly resolve this.
Or, the valve or cable are jamming/sticking and causing the actuator so send a fault signal to the ECU...
2. There's a problem with the wiring between the ECU and the valve actuator including pins/connectors in the loom. If (1) doesn't fix it, this can be the next logical point of issue and might be a simple fix (unless the wiring is part of the entire loom rather than a subset.
At this point, and based on the dealers charges to the manufacturer, Triumph may well decide to cut & run and provide you a new bike and close the issue out there and then.
Next up, if it proves not to be the actuator, wiring or connectors, it can really only be the ECU. This can't be changed easily as they're usually linked to key suites etc.... Queue the new bike scenario....
So bite your lip and let the dealer follow the manufacturers instructions and see the outcome. A faulty component is reasonable to replace as opposed to the whole bike. Anything further and I'll bet they give you a new bike or refund as the ongoing investigative, material and labour costs will not make it worth their while...
Good luck
Edited by Steve Bass on Wednesday 2nd February 19:28
This really sucks, and is inexcusable.
Have you suggested to the dealer and Triumph that next time it goes wrong it'll be parked outside the dealers with a big sign on it saying "broken down"? Have you posted it all over Twitter/Facebook etc.?
On a more serious note have they supplied a courtesy bike? Even if you're not planning on riding I'd insist on this so that they're as inconvenienced as possible and have something to lose themselves. If you have one of their bikes they can't sell it/demo it/provide a courtsey bike to a paying customer who might go elsewhere. If nothing else it makes collecting your bike easier when they've competed the repairs. I'd be demanding a bike and if they refuse then just ask outright "how are you compensating me for not giving me the bike I've paid for then?". At the moment what raises your bike to the top of the queue over paying jobs?
Good luck, hopefully this fixes it.
Have you suggested to the dealer and Triumph that next time it goes wrong it'll be parked outside the dealers with a big sign on it saying "broken down"? Have you posted it all over Twitter/Facebook etc.?
On a more serious note have they supplied a courtesy bike? Even if you're not planning on riding I'd insist on this so that they're as inconvenienced as possible and have something to lose themselves. If you have one of their bikes they can't sell it/demo it/provide a courtsey bike to a paying customer who might go elsewhere. If nothing else it makes collecting your bike easier when they've competed the repairs. I'd be demanding a bike and if they refuse then just ask outright "how are you compensating me for not giving me the bike I've paid for then?". At the moment what raises your bike to the top of the queue over paying jobs?
Good luck, hopefully this fixes it.
stang65 said:
This really sucks, and is inexcusable.
Have you suggested to the dealer and Triumph that next time it goes wrong it'll be parked outside the dealers with a big sign on it saying "broken down"? Have you posted it all over Twitter/Facebook etc.?
On a more serious note have they supplied a courtesy bike? Even if you're not planning on riding I'd insist on this so that they're as inconvenienced as possible and have something to lose themselves. If you have one of their bikes they can't sell it/demo it/provide a courtsey bike to a paying customer who might go elsewhere. If nothing else it makes collecting your bike easier when they've competed the repairs. I'd be demanding a bike and if they refuse then just ask outright "how are you compensating me for not giving me the bike I've paid for then?". At the moment what raises your bike to the top of the queue over paying jobs?
Good luck, hopefully this fixes it.
This is a paying job, only Triumph are paying not the customer. And to get the money, the dealership needs to get the required authorisations. No-one has these parts sitting around so they need to be ordered through the parts system, wait the appropriate amount of time to be delivered and then allocate a technician to do the work. All of which is probably cost code/hours constrained by the manufacturer. In fairness, the dealer is the piggy in the middle on this one....Have you suggested to the dealer and Triumph that next time it goes wrong it'll be parked outside the dealers with a big sign on it saying "broken down"? Have you posted it all over Twitter/Facebook etc.?
On a more serious note have they supplied a courtesy bike? Even if you're not planning on riding I'd insist on this so that they're as inconvenienced as possible and have something to lose themselves. If you have one of their bikes they can't sell it/demo it/provide a courtsey bike to a paying customer who might go elsewhere. If nothing else it makes collecting your bike easier when they've competed the repairs. I'd be demanding a bike and if they refuse then just ask outright "how are you compensating me for not giving me the bike I've paid for then?". At the moment what raises your bike to the top of the queue over paying jobs?
Good luck, hopefully this fixes it.
Yes, it's a very emotive matter with a new bike being bought and paid for, hard earned money being given only to be faced with disappointment and frustration that it isn't fixed in a snap....
Nothing is perfect in life, I'm sure your missus would agree....
anonymous said:
[redacted]
Sorry for your pain thus far but look at the positives..
/stuff
Good luck
Hello Steve./stuff
Good luck
I actually posited the "bad batch of actuators" theory to the dealer in passing. As you say, it's not every production bike having these issues but they're definitely out there, mine's not the only one by any stretch.
The valve actuator (i.e. the servo bit) has already been replaced (at the beginning of January). And it will now be replaced again. They now think there's something elsewhere in / around that area of the bike that's knackering the actuators, based on the data the dealer has provided them.
As you note, could be a sticky valve, dodgy Bowden assembly, or whatever. Could it be something as simple as the cable assembly stretching just enough to throw off the position readings / calibration?? Who knows.
I'll update as soon as I know more.
As a side Q, did you notice any correlation to the faults occurring?? Things like indicator being on, brakes being applied etc?? Might be a huge longshot but it's also possible there's an issue with interference causing the fault meaning it might not be the actuator but possible interference induced on the cable or device from another item??
Hopefully this will put it to bed but if it happens again, fit the eliminator (on the quiet) and see if the bike runs normally... This would indicate interference or rogue signals being a possible cause....
Look on the bright side.. I had an RSV4 eat its engine after 800 kms and agred to chi in to buy the next years model!!
Neal H said:
So, do you think that if you fitted the eliminator kit the bike would be okay? If you had fitted it, it may have invalidated the warranty.
As a Speed Triple 1200 owner, I am getting worried that when I get mine out of winter hibernation it may start to have some of these problems!
Please keep us informed on the outcome. I’m really sorry for all the problems you’re having, it really spoils the whole new bike experience. Hopefully the dealer & Triumph realise that and go out of their way to make you a happy customer again.
Me and you both mate. I’ve been reading this petrified of starting mine up next time. Or it throwing me codes just as I tip into turn one at Snetterton. As a Speed Triple 1200 owner, I am getting worried that when I get mine out of winter hibernation it may start to have some of these problems!
Please keep us informed on the outcome. I’m really sorry for all the problems you’re having, it really spoils the whole new bike experience. Hopefully the dealer & Triumph realise that and go out of their way to make you a happy customer again.
My ideal setup is going to be Servo Eliminator + Link pipe and then standard can on the back. But so far, mine has been one of the lucky ones.
I’m good friends with a few of the guys at my local dealership now that I’m a constant source of doughnuts. They mentioned that all of these problems appear to be coming from stretch in the servo cables. They’re hyper sensitive to the movement and resistances. The little adjusters up by the valves just need to be slightly out and that’s game over.
If it goes wrong for me, it’ll be a healtech servo eliminator and then lock wire the valve open.
This was exactly the same thing on my Superduke which I mentioned earlier, KTM have never issued a formal recall but they have updated the ECU at service time to reduce the sensitivity and the dealer has adjusted the cables etc.
Seems to be all too common, probably the same supplier/manufacturer.
Seems to be all too common, probably the same supplier/manufacturer.
Hiya.
PM sent - just in case it breaks any rules.
The general consensus was the cables pull the valve to the stop and tightly, so every time they do this they stretch a bit more and then a bit more etc etc.
Eventually the cables are stretched to a point that the resistances aren’t what the the servo motor is expecting to see and on comes the EML.
I have seen the same problem with BMW valves on their euro 5 bikes.
PM sent - just in case it breaks any rules.
The general consensus was the cables pull the valve to the stop and tightly, so every time they do this they stretch a bit more and then a bit more etc etc.
Eventually the cables are stretched to a point that the resistances aren’t what the the servo motor is expecting to see and on comes the EML.
I have seen the same problem with BMW valves on their euro 5 bikes.
All these bikes need are better cables, less powerful servo motor or a software update that allows considerably more tolerance of resistance.
Personally I don’t believe the cables or servo motor are at fault, it’s all down the the software.
We’ve known for years cables stretch, hence why the adjusters are there….
I guarantee the servo motor is the same as another model, so it can only be software…
Personally I don’t believe the cables or servo motor are at fault, it’s all down the the software.
We’ve known for years cables stretch, hence why the adjusters are there….
I guarantee the servo motor is the same as another model, so it can only be software…
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