Bloody hell!!!!
Discussion
Got my car back after 5 week delay waiting for the speedo to be repaired. It has been returned with:
- chipped wheel arch
- leather on the dash surround badly scraped where they have removed and refitted the wooden dash
- one of the dash vents not connected to the pipe behind it
- oil (or similar) all over the dash
- stereo head unit not fitted correctly
Why oh why, after 5 weeks, could they not take their time and do it WITH SOME CARE!!!!
Absolute tw@ts. About to phone them now....
- chipped wheel arch
- leather on the dash surround badly scraped where they have removed and refitted the wooden dash
- one of the dash vents not connected to the pipe behind it
- oil (or similar) all over the dash
- stereo head unit not fitted correctly
Why oh why, after 5 weeks, could they not take their time and do it WITH SOME CARE!!!!
Absolute tw@ts. About to phone them now....
Unless I've missed something, you can buy a speedo off the shelf from caerbont or one of their mates, and for someone who knows how to get the dash off, it couldn't take more than an hour to fit. Part costs about £100 I think.
5 weeks sounds outrageous, let alone mucking up the interior into the bargain.
5 weeks sounds outrageous, let alone mucking up the interior into the bargain.
Do you mind saying who's responsible for it?
Spoke to Dealer principal yesterday. Very sorry, needs to find out who worked on car, why these things weren't picked up on inspection before it was sent out etc etc.
He will organise Chips Away to deal with the paint damage and leather scratches. Thames Valley Racetech will sort out the dash fitting and look at the radiator installation and the other lot will pay the bill.
Unfortunately my experience of buying a car from the main dealer and their inability to service the car properly, followed by these problems on a subsequent visit to me indicate a systematic failure of their procedures. Anyone can make a mistake, but the catalogue of errors I have experienced shows they either have (TVR) inexperienced mechanics, or a failure in their processes. Both of which mean problems will continue to happen.
Once the trust is gone its gone, and they won't get my business again.
He will organise Chips Away to deal with the paint damage and leather scratches. Thames Valley Racetech will sort out the dash fitting and look at the radiator installation and the other lot will pay the bill.
Unfortunately my experience of buying a car from the main dealer and their inability to service the car properly, followed by these problems on a subsequent visit to me indicate a systematic failure of their procedures. Anyone can make a mistake, but the catalogue of errors I have experienced shows they either have (TVR) inexperienced mechanics, or a failure in their processes. Both of which mean problems will continue to happen.
Once the trust is gone its gone, and they won't get my business again.
After all the problems I had when I bought the car (service book stamped but car not serviced, wrong tyres fitted etc...), I was promised the red carpet treatment this time. Although no mini-skirted lovelies.
The result of said red carpet treatment was to return my car in the state described at the top of the thread.
Nice thought though, Simpo. They'd need to be promising mini-skirt-less lovelies with a cast iron delivery guarantee for me to even consider using them again. And even then I'd tell them to bugger off!
The result of said red carpet treatment was to return my car in the state described at the top of the thread.
Nice thought though, Simpo. They'd need to be promising mini-skirt-less lovelies with a cast iron delivery guarantee for me to even consider using them again. And even then I'd tell them to bugger off!
The simplest form of quality control is to use workers who take pride in what they're doing. They impose the QC on themselves. This utopian dream is only ever realised when you have a one-man-band independent. The problem with this is that you have to work around their schedule and you don't get the TVR approved dealer stamps. Personally I'm now happy to go down this route. I've had ropey service from the bigger dealers. Even though individually they were knowledgable, helpful and friendly, as a group they just couldn't get their act together.
I agree with that. Independent may well be the way to go. I must add though that Fernhurst never missed a beat with me and my Griff in 3 years. I bought it 2nd hand from them and always took it there for servicing. They are also quite reasonable labour wise, even compared to some independents...
One things for sure, the dealer that bodged all that lot up deserve shooting!
Is there no channel to complain right back to TVR themselves? Surely they would want to know of a supposedly "authorised" dealer letting their name slip. Has anyone ever tried this?
One things for sure, the dealer that bodged all that lot up deserve shooting!
Is there no channel to complain right back to TVR themselves? Surely they would want to know of a supposedly "authorised" dealer letting their name slip. Has anyone ever tried this?
quote:Considering the level of indifference some people have been met with by the factory when they have had problems (eg. speed six engine rebuilds) I wouldn't hold one's breath about the factory intervening on something like this.
Is there no channel to complain right back to TVR themselves? Surely they would want to know of a supposedly "authorised" dealer letting their name slip. Has anyone ever tried this?
I rang TVR then wrote to them to tell them about the most unforgiveable parts - saying they had serviced the car and stamping the book, but not actually carrying out the service and fitting the wrong tyres. I felt these were rather serious issues - they were interested and said they would be calling the dealer to discuss. I have not heard anything further.
I would always inform the manufacturer of things which are evidence of systematic failures (not one off mistakes), safety issues or where the individual dealer refuses to take action which you find acceptable.
In my case, the dealer has agreed a course of action to get everything sorted. The annoying thing is the time and effort it takes to get it done.
I have been promised a Performance Technique track day to compensate me for the previous problems (I asked for it rather than it being offered). These guys do appear to care about customer service - its frustrating that they don't seem to be able to translate it into better quality work by the mechanics.
I would always inform the manufacturer of things which are evidence of systematic failures (not one off mistakes), safety issues or where the individual dealer refuses to take action which you find acceptable.
In my case, the dealer has agreed a course of action to get everything sorted. The annoying thing is the time and effort it takes to get it done.
I have been promised a Performance Technique track day to compensate me for the previous problems (I asked for it rather than it being offered). These guys do appear to care about customer service - its frustrating that they don't seem to be able to translate it into better quality work by the mechanics.
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