Jag XFR knocking noise from engine, very worrying
Discussion
I take our X358 up from Nottingham to Doncaster for Chris Isle to service it, I can think of nobody better to get to the bottom of your engine problem and sorting out properly and cost efficiently. The £150-£200 transport costs of getting your XFR up to Chris will be recouped many many times over with the money he will save you, whilst still doing a top, top job.
Best of luck anyway with it in whichever way you decide to go.
Best of luck anyway with it in whichever way you decide to go.
Another update, this time a phone call, but I've requested an email too.
The JMD have called me to say that even though they were going to look at the top end and the supercharger, they actually went to drop the sump and looked at the bottom end.
They have carried out an oil analysis and they have found metal shards and the crank is hard to turn by hand, a quater turn each way at most It's most likely why the car cut out yesterday.
So i asked if the bottom end has gone, to which they have said yes.
They are now back on the phone to JLR to see what else can be done.
It's a good thing i'm in the office as i would have shouted blue murder at the guy.
I asked if the same technician has been working on the car and apparently they have, so all the different ideas have come from him. Not sure if he was the one that carried out the service, but this now points to a fault during the service.
The laughable part was that when i said that this must be their fault, the guy on the phone said that the engine was drained of 7.1l of oil.
Of course there is going to be the correct amount of oil, it was just serviced. However what happened during the service?
He couldn't answer that and that's why he is trying to speak to JLR.
Oh oddly enough, i was also told in that conversation that the were no noticeable signs of wear in the bores, so they must have taken the supercharger off to inspect them?
f
king livid.
The JMD have called me to say that even though they were going to look at the top end and the supercharger, they actually went to drop the sump and looked at the bottom end.
They have carried out an oil analysis and they have found metal shards and the crank is hard to turn by hand, a quater turn each way at most It's most likely why the car cut out yesterday.
So i asked if the bottom end has gone, to which they have said yes.
They are now back on the phone to JLR to see what else can be done.
It's a good thing i'm in the office as i would have shouted blue murder at the guy.
I asked if the same technician has been working on the car and apparently they have, so all the different ideas have come from him. Not sure if he was the one that carried out the service, but this now points to a fault during the service.
The laughable part was that when i said that this must be their fault, the guy on the phone said that the engine was drained of 7.1l of oil.
Of course there is going to be the correct amount of oil, it was just serviced. However what happened during the service?
He couldn't answer that and that's why he is trying to speak to JLR.
Oh oddly enough, i was also told in that conversation that the were no noticeable signs of wear in the bores, so they must have taken the supercharger off to inspect them?
f
king livid. I think you need some legal advice now before this gets out of hand, the noises in that first video to many on here sounded like bottom end failure (to me too, I've had similar in a different car).
The garage should not have been driving the car any more until they had properly diagnosed the failure including the basics like dropping the oil and filter and checking for debris. It is possible the bearing shell could have been replaced (possible) or even worse case the crank machined but running the car more until it actually cut out can do enough damage to mean crank replacement or engine replacement is needed.
They've changed their story more times than they should and need to take steps to find out what happened during the last service. Sometimes it is just bad luck and things break shortly after a service but this sort of failure after an oil change isn't sounding good for the garage.
If you haven't already, it's also well worth making a proper written log of all the calls, emails and texts etc from the garage so you have a good record of who has been saying what and when.
When they call you make sure you get the caller's name each time and make notes on the time and date.
Can't offer any more help than that as I don't know anything about these engines but my previous experience was in some ways similar with a big end bearing shell grabbing and rotating due oil starvation and the warranty company doing enough damage to need a crank replacement by continuing to run the engine until it stalled and cut out during their "investigations".
That was a few years back on a Fiat Coupe 20V Turbo and a new crank was £800 plus lots of labour at a specialist to put it right. I never got any money back and had to pay for it all myself at around £4k from what I remember and a lot of it was because all the comms were by phone and I had no idea who called when and about what. I hadn't kept any form of log.
Anyway, sorry for rambling. I wish you all the best with this one, hope you get a decent resolution.
The garage should not have been driving the car any more until they had properly diagnosed the failure including the basics like dropping the oil and filter and checking for debris. It is possible the bearing shell could have been replaced (possible) or even worse case the crank machined but running the car more until it actually cut out can do enough damage to mean crank replacement or engine replacement is needed.
They've changed their story more times than they should and need to take steps to find out what happened during the last service. Sometimes it is just bad luck and things break shortly after a service but this sort of failure after an oil change isn't sounding good for the garage.
If you haven't already, it's also well worth making a proper written log of all the calls, emails and texts etc from the garage so you have a good record of who has been saying what and when.
When they call you make sure you get the caller's name each time and make notes on the time and date.
Can't offer any more help than that as I don't know anything about these engines but my previous experience was in some ways similar with a big end bearing shell grabbing and rotating due oil starvation and the warranty company doing enough damage to need a crank replacement by continuing to run the engine until it stalled and cut out during their "investigations".
That was a few years back on a Fiat Coupe 20V Turbo and a new crank was £800 plus lots of labour at a specialist to put it right. I never got any money back and had to pay for it all myself at around £4k from what I remember and a lot of it was because all the comms were by phone and I had no idea who called when and about what. I hadn't kept any form of log.
Anyway, sorry for rambling. I wish you all the best with this one, hope you get a decent resolution.
Is CAB the best place to start to obtain legal advise? What sort of legal support would i need? I'm guessing that it would need to be someone familiar with cars and the law, rather than your standard solicitor?
Jaguar UK have left me a message to say that there will be no contributions to the repairs.
What repairs they are referring to i'm not sure. But given that the car is in a worse state than when it was brought in, the JMD will now be held accountable for the negligence in their testing/investigation work and for making matters worse.
At least the car was running before, not stalling, and as mentioned in the previous post, the shell(s)/crank could have been repaired. It now sounds like there are shards of metal in the oil, possibly throughout the engine and it's going to be thousands to repair.
Jaguar UK have left me a message to say that there will be no contributions to the repairs.
What repairs they are referring to i'm not sure. But given that the car is in a worse state than when it was brought in, the JMD will now be held accountable for the negligence in their testing/investigation work and for making matters worse.
At least the car was running before, not stalling, and as mentioned in the previous post, the shell(s)/crank could have been repaired. It now sounds like there are shards of metal in the oil, possibly throughout the engine and it's going to be thousands to repair.
Just had a phone call from Jag UK.
They've just told me that they will not contribute to the repair bill. I inquired as to what they meant by this, the JMD are saying that a new engine is needed.
Jag UK will not contribute because of the age of the car, even though the JMD were negligent.
So I've requested the cost of a new engine (guessing it's £10,000 plus). And i have to take this up with the JMD.
I'm waiting to hear back from the JMD to see what they offer to resolve this, but it's seems like it's going to be a legal matter now.
They've just told me that they will not contribute to the repair bill. I inquired as to what they meant by this, the JMD are saying that a new engine is needed.
Jag UK will not contribute because of the age of the car, even though the JMD were negligent.
So I've requested the cost of a new engine (guessing it's £10,000 plus). And i have to take this up with the JMD.
I'm waiting to hear back from the JMD to see what they offer to resolve this, but it's seems like it's going to be a legal matter now.
I have 30mins of legal consultation with my insurance company, and anything further at a discounted rate.
The manager has sent me an email asking for everything i have, and I've replied with my action log of events. They also asked if i have one of their courtesy cars.
Going over the notes, the JMD really didn't have a clue in what they were doing. And I've asked them on a number of occasions to check the oil before anything else has been done.
Will give it a few hours and then chase the manager to see what going on.
The manager has sent me an email asking for everything i have, and I've replied with my action log of events. They also asked if i have one of their courtesy cars.
Going over the notes, the JMD really didn't have a clue in what they were doing. And I've asked them on a number of occasions to check the oil before anything else has been done.
Will give it a few hours and then chase the manager to see what going on.
Good news is that i now have a courtesy car, bad news is that i'm not in my car.
Not going to count my chickens before they hatch, but i think that this may turn out alright.
I've spoken with the manager and he's been in constant contact with me. I was actually going to catch up with him later today to find out how things are panning out.
Will update again soon.
Not going to count my chickens before they hatch, but i think that this may turn out alright.
I've spoken with the manager and he's been in constant contact with me. I was actually going to catch up with him later today to find out how things are panning out.
Will update again soon.
Edited by XFRFred on Monday 6th February 16:10
As mentioned before, JMD requested a new engine from Jaguar Landrover UK, they also requested a contribution, which JLR UK declined due to the age of the car.
The JMD manager has confirmed to me that a new engine is needed and one has been ordered.
They have agreed (without me having to get legal), to fit a new engine, free of charge to me.
However the supercharger will be reused on the new engine. The old engine will be sent off, as part of an exchange? I can only guess it's a practice that a carpart seller would do.
The new engine will come with a new water pump, oil pump and filter, however all other parts will be moved over.
I felt that with the engine out i should replace the spark plugs, which are normally good for 100K miles (mine have covered 77K miles) and serpentine belts to run the pumps and AC. I'm toying with the idea of replacing the oil in the supercharger too, would this be necessary?
Whilst the engine is out of the car, would there be anything else i should renew?
Thanks
The JMD manager has confirmed to me that a new engine is needed and one has been ordered.
They have agreed (without me having to get legal), to fit a new engine, free of charge to me.
However the supercharger will be reused on the new engine. The old engine will be sent off, as part of an exchange? I can only guess it's a practice that a carpart seller would do.
The new engine will come with a new water pump, oil pump and filter, however all other parts will be moved over.
I felt that with the engine out i should replace the spark plugs, which are normally good for 100K miles (mine have covered 77K miles) and serpentine belts to run the pumps and AC. I'm toying with the idea of replacing the oil in the supercharger too, would this be necessary?
Whilst the engine is out of the car, would there be anything else i should renew?
Thanks
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