Adblue Jaguar DEF issues
Discussion
MrC986 said:
Ructions said:
I have only needed one top up, also at 14000 miles, you may have another issue.
My wife has an Ingenium engined Disco Sport and she's been told 3-4K miles of normal driving between Adblue fill ups by her company's service guys though the inter web is saying circa 5-6k miles. The Jag website seems more optimistic on distances....Am I the only one who thinks this is going to be another VW emissions scandal in the making?
Sheepshanks said:
Jag_NE said:
Out of interest, which model is it and at what mileage did you need to top up? Mine went all the way to its 20k first service without requiring a top up and I drove it very hard (c.39mpg) so my adblue consumption will have been on the higher side.
I'd say yours is using nothing like enough. Jag say typical 500 miles per litre, but more depending on use. I wouldn't have said 39MPG equates to "very hard" use though.Do you do a lot of very short journeys? I'm sure I read somewhere that AdBlue systems don't work when the engine is cold.
Jag_NE said:
I wouldn’t be surprised if it’s not right, the car is a complete turd quality wise so the adblue rate being off wouldn’t be earth shattering news. Regarding the driving, I’m mainly motorway so the 39mpg is based upon foot to the floor acceleration all the time (not that fast), no regard for coasting etc. The car will do 55mpg I’d driven sympathetically based upon my usual run.
The Jag figure is likely to be based on pretty good fuel consumption, so you should be using a fair bit more. Unless it does the cheat that Audi did of disabling AdBlue use during cruising.Ructions said:
10 litres of Adblue in 3-4k miles?
Am I the only one who thinks this is going to be another VW emissions scandal in the making?
That's exactly the consumption that VW now state for Tiguan - for a while, it was lower every time you looked at their website.Am I the only one who thinks this is going to be another VW emissions scandal in the making?
In practice, wife's car is doing 5K per 10 litres. Fuel consumption is true 38MPG.
I generally only need one top up a year (Approx 6-7k miles) always seems to happen 2 months before the service is due which is annoying but it is only a 15min wait at the dealer whilst they top it up and no pre-booking required.
Happy I took our the 5 year service pack for £500 which includes free top ups, for me it was a no brainer, £125 per service (i'll only keep the car 4 years)
Happy I took our the 5 year service pack for £500 which includes free top ups, for me it was a no brainer, £125 per service (i'll only keep the car 4 years)
Hmmmmmm......
......."a recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles after being refilled with Halfords AdBlue. A warning message appears on the dashboard claiming 'Incorrect diesel exhaust fluid detected'. The handbook recommends visiting their local Jaguar or Land Rover dealership to be drained and replaced.
Our AdBlue complies with all ISO 22241 regulations including ISO 22241-1, which specifies what AdBlue is made of and the quality of the ingredients and ISO 22241-2, which specifies how the product is tested. We can categorically say that our AdBlue is perfectly safe to use in all JLR cars, and there is no need to drain the tank or any other remedial work....."
By not following up with "....so the fault must be caused by something else", Halfords seem to be trying to walk a line between protecting their product and not upsetting Jaguar. Tricky.
By saying "..a recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles...." what they really mean, presumably, is that any of these vehicles is potentially affected. But they way it is written implies that all such vehicles using Halfords AdBlue will have a problem. And, if that were the case, then the Halfords AdBlue WOULD be the problem as that would be the common denominator !
......."a recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles after being refilled with Halfords AdBlue. A warning message appears on the dashboard claiming 'Incorrect diesel exhaust fluid detected'. The handbook recommends visiting their local Jaguar or Land Rover dealership to be drained and replaced.
Our AdBlue complies with all ISO 22241 regulations including ISO 22241-1, which specifies what AdBlue is made of and the quality of the ingredients and ISO 22241-2, which specifies how the product is tested. We can categorically say that our AdBlue is perfectly safe to use in all JLR cars, and there is no need to drain the tank or any other remedial work....."
By not following up with "....so the fault must be caused by something else", Halfords seem to be trying to walk a line between protecting their product and not upsetting Jaguar. Tricky.
By saying "..a recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles...." what they really mean, presumably, is that any of these vehicles is potentially affected. But they way it is written implies that all such vehicles using Halfords AdBlue will have a problem. And, if that were the case, then the Halfords AdBlue WOULD be the problem as that would be the common denominator !
I had a similar issue this week with my Jaguar XE. I bought AdBlue from a BP garage to top up two months ago. I read the manual and checked it was the right specification. When I got the message for ‘incorrect DEF quality detected’ I took it to the Jaguar dealership in Cambridge. They didn’t inform me that they were going to drain the tank and re-fill it they just went ahead and did it. I asked how much it was going to cost over the phone and they said they would email me the invoice. I didn’t receive the email and when I went to pick up my keys was faced with a £336 bill which I thought was extortionate for just draining a tank and refilling it. They should make it clear not to use any other adblue and ask for your consent before carrying out such work.
saleha said:
I had a similar issue this week with my Jaguar XE. I bought AdBlue from a BP garage to top up two months ago. I read the manual and checked it was the right specification. When I got the message for ‘incorrect DEF quality detected’ I took it to the Jaguar dealership in Cambridge. They didn’t inform me that they were going to drain the tank and re-fill it they just went ahead and did it. I asked how much it was going to cost over the phone and they said they would email me the invoice. I didn’t receive the email and when I went to pick up my keys was faced with a £336 bill which I thought was extortionate for just draining a tank and refilling it. They should make it clear not to use any other adblue and ask for your consent before carrying out such work.
That is outrageous!DOK2 said:
Hi,
I had the same message 4 times the jaguar assets clears it but I got the same issue again. I will take it tomorrow to main dealer. I will post you what’s wrong with it.
I had a message come on the dash that incorrect DEF (Adblue) was detected and the engine would not start in so many miles which happened. Had the car collected and taken to Jaguar as it is still under warrenty (only 14000 mile on the clock).
I was informed by Jaguar main dealer it had incorrect Adblue in the tank, they drained the tank and refilled. This was done without my approval as I was not informed the tank would need to be drained.
I had to pay for this and I was told it was not covered by the warranty. Please note that no other liquid was put into the car, only the correct specification Adblue.
Having contacted Halfords where I bought the Adblue I received their response below-
A recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles after being refilled with Halfords AdBlue. A warning message appears on the dashboard claiming 'Incorrect diesel exhaust fluid detected'. The handbook recommends visiting their local Jaguar or Land Rover dealership to be drained and replaced.
Our AdBlue complies with all ISO 22241 regulations including ISO 22241-1, which specifies what AdBlue is made of and the quality of the ingredients and ISO 22241-2, which specifies how the product is tested. We can categorically say that our AdBlue is perfectly safe to use in all JLR cars, and there is no need to drain the tank or any other remedial work.
The Jaguar handbook does not state that the Adblue must be purchased for Jaguar only or at all other than the specification which I followed.
The cost to me was £186 which I feel excess to say the least for what would be a quick repair if needed in the first place.
Has this happened to anyone on here as I think there is a bigger issue going on? I would be grateful if you could advise if you had this issue also.
I believe its a faulty NOX sensor and not the Adblue.
Thanks
I had the same message 4 times the jaguar assets clears it but I got the same issue again. I will take it tomorrow to main dealer. I will post you what’s wrong with it.
I had a message come on the dash that incorrect DEF (Adblue) was detected and the engine would not start in so many miles which happened. Had the car collected and taken to Jaguar as it is still under warrenty (only 14000 mile on the clock).
I was informed by Jaguar main dealer it had incorrect Adblue in the tank, they drained the tank and refilled. This was done without my approval as I was not informed the tank would need to be drained.
I had to pay for this and I was told it was not covered by the warranty. Please note that no other liquid was put into the car, only the correct specification Adblue.
Having contacted Halfords where I bought the Adblue I received their response below-
A recent issue has come to light which affects all Jaguar, Land Rover and Range Rover vehicles after being refilled with Halfords AdBlue. A warning message appears on the dashboard claiming 'Incorrect diesel exhaust fluid detected'. The handbook recommends visiting their local Jaguar or Land Rover dealership to be drained and replaced.
Our AdBlue complies with all ISO 22241 regulations including ISO 22241-1, which specifies what AdBlue is made of and the quality of the ingredients and ISO 22241-2, which specifies how the product is tested. We can categorically say that our AdBlue is perfectly safe to use in all JLR cars, and there is no need to drain the tank or any other remedial work.
The Jaguar handbook does not state that the Adblue must be purchased for Jaguar only or at all other than the specification which I followed.
The cost to me was £186 which I feel excess to say the least for what would be a quick repair if needed in the first place.
Has this happened to anyone on here as I think there is a bigger issue going on? I would be grateful if you could advise if you had this issue also.
I believe its a faulty NOX sensor and not the Adblue.
Thanks
Jaguar XF 2 litre (2015- 24000 miles) dash warning-incorrect DEF detected and no more engine restarts after 500 miles. I added 10 litre of Greenchem-adblue (the correct spec) about 5000 miles earlier-took it into main Jaguar dealer and will cost me over £1000 for them to put it right. I'm told it needs a new censer and injector.
Cannot believe Jaguar are charging to drain tanks of ad blue.
It happened to my XF 66 plate ( incorrect adblue detected car won’t start in 500 miles)took them a week to sort out but from the first conversation it was always their problem not mine and it was an electrical issue or sensor.
This was further backed up by an XE loan car 6 months later from the Jag dealer which had 500 miles on it got the same message called out roadside assistance, he knew what it was reset the system in 30 mins and it was fine
It happened to my XF 66 plate ( incorrect adblue detected car won’t start in 500 miles)took them a week to sort out but from the first conversation it was always their problem not mine and it was an electrical issue or sensor.
This was further backed up by an XE loan car 6 months later from the Jag dealer which had 500 miles on it got the same message called out roadside assistance, he knew what it was reset the system in 30 mins and it was fine
I have a Land Rover Evoque which has an Adblue quality fault flagged up on the dash. I had topped up with Halfords AdBlue and the fault appeared a couple of days later.
I've checked with Halfords regarding quality issues and they assure me that their product meets all standards to meet the licencing agreement from AdBlue.
I checked with the manufacturers and they too reassured me that the product met stringent specifications and was equal to all other DEF products with the AdBlue logo including the one supplied by Land Rover.
They went on to say that AdBlue is manufactured under strict licencing agreements and cannot be varied in quality, therefore no AdBlue is superior or inferior to any other and all meet the iso 22241-1 standard.
As people are beginning to suspect the problem lies not with the DEF but with a software and/or a faulty sensor issue.
Try talking to Land Rover about it and they'll give the same advice as they give everyone else "take it to one of our service agents".
They did tell me that they have approved those agents to make free or reduced cost repairs at the dealers discretion, but would not specify the criteria to be used, so I doubt it will be easy to get a free repair.
A point of interest, this is the forth time this car has had this problem and prior to this it has always been filled with Land Rover's own label AdBlue and repaired under warranty, of course they're not interested now it's out of warranty.
It seems to me, that if it really is an AdBlue quality issue, then their own label is of an equally low grade.
I've checked with Halfords regarding quality issues and they assure me that their product meets all standards to meet the licencing agreement from AdBlue.
I checked with the manufacturers and they too reassured me that the product met stringent specifications and was equal to all other DEF products with the AdBlue logo including the one supplied by Land Rover.
They went on to say that AdBlue is manufactured under strict licencing agreements and cannot be varied in quality, therefore no AdBlue is superior or inferior to any other and all meet the iso 22241-1 standard.
As people are beginning to suspect the problem lies not with the DEF but with a software and/or a faulty sensor issue.
Try talking to Land Rover about it and they'll give the same advice as they give everyone else "take it to one of our service agents".
They did tell me that they have approved those agents to make free or reduced cost repairs at the dealers discretion, but would not specify the criteria to be used, so I doubt it will be easy to get a free repair.
A point of interest, this is the forth time this car has had this problem and prior to this it has always been filled with Land Rover's own label AdBlue and repaired under warranty, of course they're not interested now it's out of warranty.
It seems to me, that if it really is an AdBlue quality issue, then their own label is of an equally low grade.
I have had the DEF warning message come up twice in the past 3 months on my XF. The first time my local dealer wanted to charge me £180 just to investigate the issue (the car is out of warranty). I had the fluid topped up (it didnt need much) and reset for £54 at a local garage. The other day it came on again and it occured to me, after exactly the same road conditions as before, i.e driving through a deep puddle. Coincidence? I think not.
Anyone else noticed this?
Anyone else noticed this?
Having the same warning light issues with the adblue as others here, Took to the dealers today who called later on to say that the issue was over filling the tank. I'm finding this very hard to believe as it always gets filled to the max along with 2 works vans and a Navara, never had any issues before.
After a few internet searches I did come across something saying that you can over fill the tank and causes an air lock???????
Has anyone else came across this. Jag are looking for a small fortune from me to drain the tank and refill with the correct amount.
After a few internet searches I did come across something saying that you can over fill the tank and causes an air lock???????
Has anyone else came across this. Jag are looking for a small fortune from me to drain the tank and refill with the correct amount.
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