The S5 lease thread
Discussion
Interesting first experience of what post sales Audi service at Liverpool Audi is like......terrible in a word. Complaint fired off as below....not amazingly well written but I was on a conf call whilst typing it out.
To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
Received this back already - first plus point...
Dear Mr Whitehead
Thank you for your email to Andrew Doyle, Director of Audi UK.
I can confirm that Andrew has received your email and that he reads all of his own correspondence. He is sorry that you have had cause to write to him and has requested that his Executive Office manage and investigate your case.
An Executive Case Manager from the Director’s team will endeavour to contact you within 48 hours (Monday – Friday 0800 -1800).
Kind regards
Jo
Jo Dainty
Customer Relations Assistant to the Director
Audi UK
E: jo.dainty@audi.co.uk
Dear Mr Whitehead
Thank you for your email to Andrew Doyle, Director of Audi UK.
I can confirm that Andrew has received your email and that he reads all of his own correspondence. He is sorry that you have had cause to write to him and has requested that his Executive Office manage and investigate your case.
An Executive Case Manager from the Director’s team will endeavour to contact you within 48 hours (Monday – Friday 0800 -1800).
Kind regards
Jo
Jo Dainty
Customer Relations Assistant to the Director
Audi UK
E: jo.dainty@audi.co.uk
I hope Audi's customer service is better than Land Rover. We complained to LR customer services as our local dealer is unable to get the radio working in the wife's Evoque and they have generally been s
t. Since LR opened a case the dealer won't speak to us. The car was supposed to be picked up again this morning, it wasn't as they allegedy forgot.
t. Since LR opened a case the dealer won't speak to us. The car was supposed to be picked up again this morning, it wasn't as they allegedy forgot.Driving S8 doesn't improve experience with Audi... Got offered A3 diesel manual as courtesy car and was told to pay £15 to waive excess of £1000. Technician couldn't hear wind noise on driver side so in the end I just wasted couple of hours and took my car home without any repairs. Not bothered to go back since then and not counting on Audi service to be able to fix anything. I'm glad it's a cheap lease, otherwise I would be very unhappy after paying for S8 and getting such sh... service.
Audi CS are pretty good about jumping on any dealers that give bad service.
Maybe over zealous if anything. When I had my TT I had rainguards fitted to stop water dripping into the boot everytime I opened the hatch after it rained - they were introduced to the Mk2 after customer complaints. I was informed that I would be charged for them, which I wasn't 100% happy about, but paid anyway as dripping water was a real issue.
When I complained to Audi that they (Audi) should be offering these FOC to existing owners as it was a design issue on their part, they really gave the dealer hell for charging and I got my money back. However, for sure there was no FOC replacement from Audi on offer as many others on the TT Forum had been told by various dealers that the work was not warranty-able (a few did manage to get it done under warranty though).
I actually apologised to the dealer as they had told me upfront that it would be charged but Audi treated it as if they had lied to me about the charge and made them offer a refund... (There's no incentive for the dealer to lie about work that is entitled to be done under warranty, Audi will pay them).
Maybe over zealous if anything. When I had my TT I had rainguards fitted to stop water dripping into the boot everytime I opened the hatch after it rained - they were introduced to the Mk2 after customer complaints. I was informed that I would be charged for them, which I wasn't 100% happy about, but paid anyway as dripping water was a real issue.
When I complained to Audi that they (Audi) should be offering these FOC to existing owners as it was a design issue on their part, they really gave the dealer hell for charging and I got my money back. However, for sure there was no FOC replacement from Audi on offer as many others on the TT Forum had been told by various dealers that the work was not warranty-able (a few did manage to get it done under warranty though).
I actually apologised to the dealer as they had told me upfront that it would be charged but Audi treated it as if they had lied to me about the charge and made them offer a refund... (There's no incentive for the dealer to lie about work that is entitled to be done under warranty, Audi will pay them).
Lucas Ayde said:
Audi CS are pretty good about jumping on any dealers that give bad service.
Maybe over zealous if anything. When I had my TT I had rainguards fitted to stop water dripping into the boot everytime I opened the hatch after it rained - they were introduced to the Mk2 after customer complaints. I was informed that I would be charged for them, which I wasn't 100% happy about, but paid anyway as dripping water was a real issue.
When I complained to Audi that they (Audi) should be offering these FOC to existing owners as it was a design issue on their part, they really gave the dealer hell for charging and I got my money back. However, for sure there was no FOC replacement from Audi on offer as many others on the TT Forum had been told by various dealers that the work was not warranty-able (a few did manage to get it done under warranty though).
I actually apologised to the dealer as they had told me upfront that it would be charged but Audi treated it as if they had lied to me about the charge and made them offer a refund... (There's no incentive for the dealer to lie about work that is entitled to be done under warranty, Audi will pay them).
Hi Lucas, I have this issue on the S5 sportback, I have to remember to ensure that the boot doesn't opened too far (perhaps 10%) to clear sitting water otherwise loads of water will enter the boot.Maybe over zealous if anything. When I had my TT I had rainguards fitted to stop water dripping into the boot everytime I opened the hatch after it rained - they were introduced to the Mk2 after customer complaints. I was informed that I would be charged for them, which I wasn't 100% happy about, but paid anyway as dripping water was a real issue.
When I complained to Audi that they (Audi) should be offering these FOC to existing owners as it was a design issue on their part, they really gave the dealer hell for charging and I got my money back. However, for sure there was no FOC replacement from Audi on offer as many others on the TT Forum had been told by various dealers that the work was not warranty-able (a few did manage to get it done under warranty though).
I actually apologised to the dealer as they had told me upfront that it would be charged but Audi treated it as if they had lied to me about the charge and made them offer a refund... (There's no incentive for the dealer to lie about work that is entitled to be done under warranty, Audi will pay them).
Anyone else have this? Seems we need rain guards too..
simonwhite2000 said:
Interesting first experience of what post sales Audi service at Liverpool Audi is like......terrible in a word. Complaint fired off as below....not amazingly well written but I was on a conf call whilst typing it out.
To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
Bloody hell, sounds almost as bad as Cheshire Oaks Audi!!!To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
Good luck and I hope you get a satisfactory conclusion!
Darren-b said:
Hi Lucas, I have this issue on the S5 sportback, I have to remember to ensure that the boot doesn't opened too far (perhaps 10%) to clear sitting water otherwise loads of water will enter the boot.
Anyone else have this? Seems we need rain guards too..
Yep, I have the same issue. Drops about 4-6 inches inside to the left and right, about halfway into the boot. It's a shambles. Anyone else have this? Seems we need rain guards too..
I've never had it be an issue in any car I've owned, and I've owned some $hit!!!
Blimey!.....seems a few of you have been unlucky with both the dealer and warranty issues.
I can honestly say (touch wood) that I have had no issues at all with my S5 Sportback, and have now covered over 2000 miles. BTW, I have never ever come across a premium car main dealer in the past (excluding my local Audi so far, as never had one before) that I can say has provided anywhere near a good customer service. This includes:
Mercedes Benz
Jaguar Land Rover
BMW
I really do not understand what is going on with these people, as good CS is a pre-requisite of any purchase and in turn gaining customer loyalty, let alone a car costing thousands. It's quite odd that dealers can afford to spend millions on their marketing, showrooms and sales training, but next to nothing on aftersales support. A good CS aftersales experience leads to brand loyalty and potentially more sales, which is the whole point of their existence.
The only two car companies that I know of who offer an excellent CS is Aston Martin and Porsche, and who in turn have customers returning again and again over many years, and (surprise, surprise) are two companies who have expanded hugely in recent years. No company will ever be perfect though.
Until the day comes when some dealers and manufacturers (such as above mentioned) actually wake up to the fact that their customers seeking aftersales support are potentially an asset and not just a nuisance, will things ever begin to change.
I can honestly say (touch wood) that I have had no issues at all with my S5 Sportback, and have now covered over 2000 miles. BTW, I have never ever come across a premium car main dealer in the past (excluding my local Audi so far, as never had one before) that I can say has provided anywhere near a good customer service. This includes:
Mercedes Benz
Jaguar Land Rover
BMW
I really do not understand what is going on with these people, as good CS is a pre-requisite of any purchase and in turn gaining customer loyalty, let alone a car costing thousands. It's quite odd that dealers can afford to spend millions on their marketing, showrooms and sales training, but next to nothing on aftersales support. A good CS aftersales experience leads to brand loyalty and potentially more sales, which is the whole point of their existence.
The only two car companies that I know of who offer an excellent CS is Aston Martin and Porsche, and who in turn have customers returning again and again over many years, and (surprise, surprise) are two companies who have expanded hugely in recent years. No company will ever be perfect though.
Until the day comes when some dealers and manufacturers (such as above mentioned) actually wake up to the fact that their customers seeking aftersales support are potentially an asset and not just a nuisance, will things ever begin to change.
Fourmotion said:
Darren-b said:
Hi Lucas, I have this issue on the S5 sportback, I have to remember to ensure that the boot doesn't opened too far (perhaps 10%) to clear sitting water otherwise loads of water will enter the boot.
Anyone else have this? Seems we need rain guards too..
Yep, I have the same issue. Drops about 4-6 inches inside to the left and right, about halfway into the boot. It's a shambles. Anyone else have this? Seems we need rain guards too..
I've never had it be an issue in any car I've owned, and I've owned some $hit!!!
I think Audi introduced the rain guard strips with the Facelift in mid-2010 (so they clearly knew it was an issue) and they were just stick-on strips that could be retrofitted to older models. However, they didn't issue a recall or offer them under warranty to existing owners.
The strips did work pretty well, at least.
Lucas Ayde said:
It was really bad on the Mk2 TT and the water was coming in right next to where the Bose amp was, so it was potentially a dangerous and costly issue had it shorted out the electronics.
I think Audi introduced the rain guard strips with the Facelift in mid-2010 (so they clearly knew it was an issue) and they were just stick-on strips that could be retrofitted to older models. However, they didn't issue a recall or offer them under warranty to existing owners.
The strips did work pretty well, at least.
MB has a 'tray' system either side on the R172 SLK which drained out via a hose and it worked very well. A least they initially thought of this issue unlike Audi it seems.I think Audi introduced the rain guard strips with the Facelift in mid-2010 (so they clearly knew it was an issue) and they were just stick-on strips that could be retrofitted to older models. However, they didn't issue a recall or offer them under warranty to existing owners.
The strips did work pretty well, at least.
NickA555 said:
simonwhite2000 said:
Interesting first experience of what post sales Audi service at Liverpool Audi is like......terrible in a word. Complaint fired off as below....not amazingly well written but I was on a conf call whilst typing it out.
To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
Bloody hell, sounds almost as bad as Cheshire Oaks Audi!!!To whom it may concern,
In December I took delivery of my first Audi - the new S5 coupe. Not a cheap purchase.
Today is the first time I have experienced Audi's post sale customer service at Liverpool and all I can say is what a dreadful customer experience.
I arranged over the phone to book the car in and the nearest slot was over three weeks away - already something unacceptable.
This morning I dropped the car off at 07:30 to be told there is nobody from the service desk in until 08:00. I specifically checked this over the phone when booking the car in as I start work at 08:00. This also meant I could not collect the courtesy car so had to get a taxi to work at my own cost.
Nobody has proactively called me throughout today to give updates.
I just called myself to be told they will need to keep the car longer as only one engineer has been available so they cannot go out and listen for the rattle coming from the back of the interior. Surely if you know my car is coming in for this issue you make sure two engineers are available?
In light of this I said to keep the car and I would collect the courtesy car after work. Then I was told no courtesy car had been booked. I specifically asked several times over the phone when making the booking I have to have a courtesy car and one was confirmed. This was part of the reason I had to wait so long for a slot due to needing a car.
So I now need to go and collect my car and book the car back in as nothing has been done with it. What a complete waste of time.
In summary...
- Waiting three weeks to have the car look at is not acceptable
- Being misinformed that I could drop the car off to service between 07:00 - 08:00
- Not being called throughout the day to be updated on progress
- The main fault itself has not been looked at due to only one engineer being available and it take two to diagnose this fault
- No courtesy car is available despite being requested at the point of booking the car in
- A complete waste of time taking it in today as it needs to be re-booked
This is in no way acceptable. This is an expensive car and these are basic customer service mistakes that i would not even accept from a brand like Ford or Vauxhall never mind something 'premium' like Audi.
Having owned Jaguars, BMW and most recently a Golf this is easily the worst experience to date of a car brand. Aside from this car having problems it should not have with only 3,500 miles on it and at only 6 months old the service to fix the problems is woeful.
I sincerely hope you investigate this. Based on this ill not be having another Audi.
Kind Regards,
Simon
Good luck and I hope you get a satisfactory conclusion!
Went to collect the car after work yesterday from Liverpool audi and they confirmed it would need to be booked back in. The next slot would be another 3 weeks away and they would need the car for 3 days. Just at the moment I was about to lose it the dealership manager came over and said he had just got off the phone with a director from jardine motors and he would take it from here. Told me he would look to get me in sooner than 3 weeks and try his best to get a car of a similar price point for me to use and would call me within 24hrs.
Called me back today saying the car can go in next wed and they have sourced a new S5 cab for me to use.
Audi U.K. Called me as well to check where things were at.
Overall very happy with the response.
What wasn't so good is when I pulled out the dealership and floored it and got nicked for 46mph in a 30 zone. FFS. New fines are hefty as well.
What a week!
TomScrut said:
Ok, so I have an issue with mine.
Left rear door, when I open it the glass drops about half way down rather than by about 5mm, and then when I close the door it goes back up by the 5mm leaving the window open! I can close it by going into the car and putting it up, but its a faff! And the MMI app says the windows are open when they aren't. Anybody know if this can be "recalibrated" without faffing about taking it to the dealer 30 miles away?
Oddly enough it cured itself, it just started behaving correctly!Left rear door, when I open it the glass drops about half way down rather than by about 5mm, and then when I close the door it goes back up by the 5mm leaving the window open! I can close it by going into the car and putting it up, but its a faff! And the MMI app says the windows are open when they aren't. Anybody know if this can be "recalibrated" without faffing about taking it to the dealer 30 miles away?
TomScrut said:
TomScrut said:
Ok, so I have an issue with mine.
Left rear door, when I open it the glass drops about half way down rather than by about 5mm, and then when I close the door it goes back up by the 5mm leaving the window open! I can close it by going into the car and putting it up, but its a faff! And the MMI app says the windows are open when they aren't. Anybody know if this can be "recalibrated" without faffing about taking it to the dealer 30 miles away?
Oddly enough it cured itself, it just started behaving correctly!Left rear door, when I open it the glass drops about half way down rather than by about 5mm, and then when I close the door it goes back up by the 5mm leaving the window open! I can close it by going into the car and putting it up, but its a faff! And the MMI app says the windows are open when they aren't. Anybody know if this can be "recalibrated" without faffing about taking it to the dealer 30 miles away?
RammyMP said:
A chap that I used to work with had a 3 series coupe and the glass would drop half way to help you get out of the car but it wouldn't do it every time. I don't know what would make it do it, maybe if the door was only opened slightly so the car thinks you're in a tight parking spot?
Hmm, I dunno other than it didn't do it for around 2 months, started doing it and then stopped doing it a week later!Gassing Station | Audi, Seat, Skoda & VW | Top of Page | What's New | My Stuff