Octavia vRS 245 lease thread
Discussion
garpat32 said:
Ordered end of October, no estimated build week still.
Skoda have provided me a mobex vehicle to keep me mobile until the VRS is delivered, which could be a while!!
What's a mobex vehicle and how did you wangle that? The mot runs out on my shed soon and I don't want to be throwing money at it when I've supposedly got the new car coming soon....Skoda have provided me a mobex vehicle to keep me mobile until the VRS is delivered, which could be a while!!
Clinton Baptiste said:
What's a mobex vehicle and how did you wangle that? The mot runs out on my shed soon and I don't want to be throwing money at it when I've supposedly got the new car coming soon....
Its what VAG group call it when your order is delayed over a certain timescale, and they supply a car to "keep you mobile" Current lease I had was due to go back beginning of March, and on ordering the VRS was given an expected delivery date of March, so once my order slipped past the 18 week mark they have agreed to arrange a hire car.
Dealer applied to Skoda UK on behalf of buyer, and car was supplied by enterprise car hire, just need to put fuel in it.
garpat32 said:
Its what VAG group call it when your order is delayed over a certain timescale, and they supply a car to "keep you mobile"
Current lease I had was due to go back beginning of March, and on ordering the VRS was given an expected delivery date of March, so once my order slipped past the 18 week mark they have agreed to arrange a hire car.
Dealer applied to Skoda UK on behalf of buyer, and car was supplied by enterprise car hire, just need to put fuel in it.
OK thanks, was your current lease with vwfs also? I'm going to look into this for r myself, do I need to raise a formal complaint to apply for a mobex vehicle? Current lease I had was due to go back beginning of March, and on ordering the VRS was given an expected delivery date of March, so once my order slipped past the 18 week mark they have agreed to arrange a hire car.
Dealer applied to Skoda UK on behalf of buyer, and car was supplied by enterprise car hire, just need to put fuel in it.
Clinton Baptiste said:
OK thanks, was your current lease with vwfs also? I'm going to look into this for r myself, do I need to raise a formal complaint to apply for a mobex vehicle?
No was with Nissan, if it was VWFS they could have extended the current lease.I had to get a complaint logged, and have a case manager assigned. Since then its been easy enough to arrange.
garpat32 said:
No was with Nissan, if it was VWFS they could have extended the current lease.
I had to get a complaint logged, and have a case manager assigned. Since then its been easy enough to arrange.
I've just raised a complaint with skoda over live chat and am waiting for skoda customer service to contact me in the next 48hrs. Will see what happens. I had to get a complaint logged, and have a case manager assigned. Since then its been easy enough to arrange.
My first venture into leasing and the first time I've ever ordered a new car, what a f
king joke. Is the long wait only for the new 245ps versions please?
I ordered a 230ps manual in the week before Christmas with a March delivery. This has now verbally changed to April. No build date as yet when I use the Track my Skoda link.
Reading this thread, it might be a longer wait than I expected (as Ursicles mentioned earlier in the thread, it’s only a Skoda!).
Cheers
I ordered a 230ps manual in the week before Christmas with a March delivery. This has now verbally changed to April. No build date as yet when I use the Track my Skoda link.
Reading this thread, it might be a longer wait than I expected (as Ursicles mentioned earlier in the thread, it’s only a Skoda!).
Cheers
pzero64 said:
Is the long wait only for the new 245ps versions please?
I ordered a 230ps manual in the week before Christmas with a March delivery. This has now verbally changed to April. No build date as yet when I use the Track my Skoda link.
Reading this thread, it might be a longer wait than I expected (as Ursicles mentioned earlier in the thread, it’s only a Skoda!).
Cheers
Nope not just the 245, see this thread on Briskoda:I ordered a 230ps manual in the week before Christmas with a March delivery. This has now verbally changed to April. No build date as yet when I use the Track my Skoda link.
Reading this thread, it might be a longer wait than I expected (as Ursicles mentioned earlier in the thread, it’s only a Skoda!).
Cheers
https://www.briskoda.net/forums/topic/433747-deliv...
SunsetZed said:
Nope not just the 245, see this thread on Briskoda:
https://www.briskoda.net/forums/topic/433747-deliv...
Many thanks for link. Looks like a little bit longer to wait.https://www.briskoda.net/forums/topic/433747-deliv...
Clinton Baptiste said:
Steve vRS said:
Customer services are due to call me back today. They’ve still got time I suppose 
I think they have to contact you in 48hrs by law once you've raised a formal complaint. I'm also waiting for the phone call from them. So after raising a formal complaint on Skoda UK live chat last weds I was given a mobex car yesterday! A very nice 2yr old vw passat. Don't care how long the 245 takes now as long as I get it at some point. Got to say since I raised a formal complaint Skoda have been brilliant.
Edited by Clinton Baptiste on Saturday 17th March 11:40
Clinton Baptiste said:
I think they have to contact you in 48hrs by law once you've raised a formal complaint. I'm also waiting for the phone call from them.
No, they don’t. Imagine if this was actually law, every formal complaint would need to be actioned within 48hrs? 
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