VW Golf DSG fault
Discussion
Hi,
I have a 7 year old Golf Plus 64,000 miles on the clock, it had a shudder when moving from 1-2 gear with high revs, up hill especially, sometimes even a jolt. I took it too local VW garage as they said they may be able to get a goodwill gesture from VW. they have diagnosed a full DSG gearbox replace. Which they quoted £5200 for. They now want me to pay, on top of the 3 hours labour already spent diagnosing this fault, another 2 hours to put the car back to how it was. VW customer services have been of no help at all, in fact totally wasted my time. Any advice other than shut up, pay the £300+ get the car back and find a reconditioned gear box, get a local mechanic to fit it and never buy a VW again? Do I have a legal legs to stand on with regards to this part failing at 64,000 miles?
Cheers all.
I have a 7 year old Golf Plus 64,000 miles on the clock, it had a shudder when moving from 1-2 gear with high revs, up hill especially, sometimes even a jolt. I took it too local VW garage as they said they may be able to get a goodwill gesture from VW. they have diagnosed a full DSG gearbox replace. Which they quoted £5200 for. They now want me to pay, on top of the 3 hours labour already spent diagnosing this fault, another 2 hours to put the car back to how it was. VW customer services have been of no help at all, in fact totally wasted my time. Any advice other than shut up, pay the £300+ get the car back and find a reconditioned gear box, get a local mechanic to fit it and never buy a VW again? Do I have a legal legs to stand on with regards to this part failing at 64,000 miles?
Cheers all.
I can only recommend that you phone these guys and explain the symptoms, they are ace and repaired my Mk5 GTi DSG mechatronic unit while I waited.
Doesn't matter if you don't live close, just see what they think the cause really is. It's pretty unlikely to need a whole new gearbox.
http://www.bristolgearboxcentre.com/contact-automa...
Doesn't matter if you don't live close, just see what they think the cause really is. It's pretty unlikely to need a whole new gearbox.
http://www.bristolgearboxcentre.com/contact-automa...
Does the car have a full vw service history?? Was the gear box oil changed around 40000 miles like it’s supposed to be?? If yes to both them questions then it could be possible vw would contribute to the repair cost but if not then highly unlikely.
Get them to give you the car back as it is, find a garage to do the job & get them to recover it & it could save you some labour costs as there’s no point paying vw to put it back together for the next place to have to take it apart again.
As for never buying another vw, that’s up to you but any brand can give you problems, you’ve just been unfortunate
Get them to give you the car back as it is, find a garage to do the job & get them to recover it & it could save you some labour costs as there’s no point paying vw to put it back together for the next place to have to take it apart again.
As for never buying another vw, that’s up to you but any brand can give you problems, you’ve just been unfortunate
The car has a full VW service history, not sure if the gearbox oil was changed at 40,000 miles though. The garage and customer services said that VW will not provide any sort of goodwill warranty. Basically tough luck. Which I guess it is.
As for never buying a VW again, I'm being slightly melodramatic, but since discovering this fault I've done a large amount of research and it seems a very common problem. Judging by some people experiences with this gearbox i've done well to get 60,000 miles out of it. Have heard of other braking at 25,000. Basically a gear box thats not fit for purpose.
As for never buying a VW again, I'm being slightly melodramatic, but since discovering this fault I've done a large amount of research and it seems a very common problem. Judging by some people experiences with this gearbox i've done well to get 60,000 miles out of it. Have heard of other braking at 25,000. Basically a gear box thats not fit for purpose.
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