VWFS - attitude at end of lease?
Discussion
Our yeti got collected on Tuesday, it was immaculate and probably the cleanest it’s been since we’ve had it.
The muppet who collected it missed the towbar in the boot & reported it missing, but listed the non-existent mot certificate (car isn’t three years old).
Then this evening I received an emailed report for another inspection at 18:08 today saying everything is missing from the car (including both keys) and that it’s filthy, I’m not entirely happy and would love to know how they drove it away without any keys?
The muppet who collected it missed the towbar in the boot & reported it missing, but listed the non-existent mot certificate (car isn’t three years old).
Then this evening I received an emailed report for another inspection at 18:08 today saying everything is missing from the car (including both keys) and that it’s filthy, I’m not entirely happy and would love to know how they drove it away without any keys?
DJFish said:
Our yeti got collected on Tuesday, it was immaculate and probably the cleanest it’s been since we’ve had it.
The muppet who collected it missed the towbar in the boot & reported it missing, but listed the non-existent mot certificate (car isn’t three years old).
Then this evening I received an emailed report for another inspection at 18:08 today saying everything is missing from the car (including both keys) and that it’s filthy, I’m not entirely happy and would love to know how they drove it away without any keys?
Clowns! BCA really are a joke. Have you heard anything from vwfs? The muppet who collected it missed the towbar in the boot & reported it missing, but listed the non-existent mot certificate (car isn’t three years old).
Then this evening I received an emailed report for another inspection at 18:08 today saying everything is missing from the car (including both keys) and that it’s filthy, I’m not entirely happy and would love to know how they drove it away without any keys?
Cant wait for BCA to come and collect mine then!!
Always had Mannheim do the collection with previous lease cars through work and they couldnt get away quick enough and didnt care and signed off as all clear. To be fair when finding the car on the auction site it was a disgrace compared to how it was collected. Cracked bumpers, dents, ruined alloys etc.
Always had Mannheim do the collection with previous lease cars through work and they couldnt get away quick enough and didnt care and signed off as all clear. To be fair when finding the car on the auction site it was a disgrace compared to how it was collected. Cracked bumpers, dents, ruined alloys etc.
What are peoples experience with BCA inspection/collection lead times? I settled the last 2 months of my Leon Cupra on Friday and checked it had gone through today on the phone (which it had). I was advised on the phone I have 2 weeks to sort inspection out.
Checking for inspection dates, the earliest BCA have available is the 9th January, am I likely to get stung for more money? Worth a call to BCA? Would appreciate any others experience would be great as it's my first return. In fairness to Seat they did say they would extend timings over Christmas (though i forgot to ask how much by)
Cheers
Checking for inspection dates, the earliest BCA have available is the 9th January, am I likely to get stung for more money? Worth a call to BCA? Would appreciate any others experience would be great as it's my first return. In fairness to Seat they did say they would extend timings over Christmas (though i forgot to ask how much by)
Cheers
MattS5 said:
My wife’s car is due back on 27th March 2020.
Had the collection/inspection email today, so set it up for the 27th March.
Seems very far in advance to be requesting customers arrange them!
They'll probably still balls it up and not collect the car that day. Especially being the end of March. Then you'll have to wait another month. Useless bunch of %#@£&Had the collection/inspection email today, so set it up for the 27th March.
Seems very far in advance to be requesting customers arrange them!
Chrispee said:
What are peoples experience with BCA inspection/collection lead times? I settled the last 2 months of my Leon Cupra on Friday and checked it had gone through today on the phone (which it had). I was advised on the phone I have 2 weeks to sort inspection out.
Checking for inspection dates, the earliest BCA have available is the 9th January, am I likely to get stung for more money? Worth a call to BCA? Would appreciate any others experience would be great as it's my first return. In fairness to Seat they did say they would extend timings over Christmas (though i forgot to ask how much by)
Cheers
Seat were fine about my wife not being able to get a BCA appointment that fitted her shifts within the 2 weeks. I think she was somewhere between 3 and 4 weeks actually. They didn’t seem to care at all.Checking for inspection dates, the earliest BCA have available is the 9th January, am I likely to get stung for more money? Worth a call to BCA? Would appreciate any others experience would be great as it's my first return. In fairness to Seat they did say they would extend timings over Christmas (though i forgot to ask how much by)
Cheers
She’d done two alloys quite badly. £36 each. For diamond cuts that’s a bloody bargain.
I recently had my GTD collected by BCA.
All 4 wheels were kerbed, there was a small crotch in the rear bumper and the spare key wasn’t working (suspect key fob battery).
I feared the worst but once he put everything on to his iPad the charges were £289, which I thought was quite reasonable.
This was due to some of the damage being within their allowable limits and they also only charge £36 per wheel regardless of whether your wheels are painted or diamond cut.
Will dispute the key thing as that’s a £3 battery as worst.
All 4 wheels were kerbed, there was a small crotch in the rear bumper and the spare key wasn’t working (suspect key fob battery).
I feared the worst but once he put everything on to his iPad the charges were £289, which I thought was quite reasonable.
This was due to some of the damage being within their allowable limits and they also only charge £36 per wheel regardless of whether your wheels are painted or diamond cut.
Will dispute the key thing as that’s a £3 battery as worst.
Edited by Alfa Pete on Sunday 29th December 08:47
Alfa Pete said:
I recently had my GTD collected by BCA.
All 4 wheels were kerbed, there was a small scratch in the rear bumper and the spare key wasn’t working (suspect key fob battery).
I feared the worst but once he put everything on to his iPad the charges were £289, which I thought was quite reasonable.
This was due to some of the damage being within their allowable limits and they also only charge £36 per wheel regardless of whether your wheels are painted or diamond cut.
Will dispute the key thing as that’s a £3 battery as worst.
All 4 wheels were kerbed, there was a small scratch in the rear bumper and the spare key wasn’t working (suspect key fob battery).
I feared the worst but once he put everything on to his iPad the charges were £289, which I thought was quite reasonable.
This was due to some of the damage being within their allowable limits and they also only charge £36 per wheel regardless of whether your wheels are painted or diamond cut.
Will dispute the key thing as that’s a £3 battery as worst.
Edited by Alfa Pete on Sunday 29th December 08:47
I'm about to terminate my Scirocco lease (two months before end).
I keep receiving texts from BCA asking for me to book inspection/collection. Shall I wait before I actually cancel before booking this in? Or can I organise anyway regardless of whether I cancel my lease early or wait til it runs to the end? Thanks in advance
I keep receiving texts from BCA asking for me to book inspection/collection. Shall I wait before I actually cancel before booking this in? Or can I organise anyway regardless of whether I cancel my lease early or wait til it runs to the end? Thanks in advance
Be sure to have the inspection done. I am still arguing with VWFS 2 years after my car went back. They cancelled the inspection that would have identified the problem that we are still arguing about. I haven't paid their bill and they have passed the matter to a debt collection agency. VWFS themselves wont talk about it on the phone and dont reply to letters. They just refer you to an ombudsman. In my opinion you go to an ombudsman after negotiations have failed to provide a solution but you can't negotiate with a company that won't talk to you.
lockhart flawse said:
Be sure to have the inspection done. I am still arguing with VWFS 2 years after my car went back. They cancelled the inspection that would have identified the problem that we are still arguing about. I haven't paid their bill and they have passed the matter to a debt collection agency. VWFS themselves wont talk about it on the phone and dont reply to letters. They just refer you to an ombudsman. In my opinion you go to an ombudsman after negotiations have failed to provide a solution but you can't negotiate with a company that won't talk to you.
What was the issue?lockhart flawse said:
Be sure to have the inspection done. I am still arguing with VWFS 2 years after my car went back. They cancelled the inspection that would have identified the problem that we are still arguing about. I haven't paid their bill and they have passed the matter to a debt collection agency. VWFS themselves wont talk about it on the phone and dont reply to letters. They just refer you to an ombudsman. In my opinion you go to an ombudsman after negotiations have failed to provide a solution but you can't negotiate with a company that won't talk to you.
How much is in dispute? They’ll give up after a while.Tell the debt collectors that it’s in dispute.
Skoda Superb on 3 year lease. Went back 11/1/18. Satnav stopped working about 1 month before (everything else on the unit worked it just stopped satnavving - no visible damage. I just assumed it needed the software reloading) . Inspection was to be done on 28/12 but they cancelled and said to leave it at the dealership when I collected the replacement. Big mistake. They then left the car at the dealers for about 3 months before it was collected.
So the Satnav stopped working under warranty and they have charged me £2900 for a new one. Needless to say I have refused to pay.
The car is great but my experience of VWFS has been less so.
With hindsight I would have got the car fixed before returning it but it was over Christmas and New Year and I thought a reasonable person would accept that it was a warranty matter.
So the Satnav stopped working under warranty and they have charged me £2900 for a new one. Needless to say I have refused to pay.
The car is great but my experience of VWFS has been less so.
With hindsight I would have got the car fixed before returning it but it was over Christmas and New Year and I thought a reasonable person would accept that it was a warranty matter.
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