2017 Range Rover Sport Autobiography... Discounts to be had?
Discussion
RE66ELL said:
Hi
I collect a new my18 sport on Friday
What should I look out for ?
Thanks
Hello mate - congrats!I collect a new my18 sport on Friday
What should I look out for ?
Thanks
I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Edited by irfan1712 on Thursday 25th January 10:08
irfan1712 said:
Hello mate - congrats!
I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
My dealer successfully made me never want to order/own another LR product again. Awful service, snotty condescending attitude. What should I expect from a dealer that is located in one town but calls itself after the (richer) town down the road.I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Edited by irfan1712 on Thursday 25th January 10:08
One of my customers was a DP for Audi and was head hunted by a local Land Rover franchise, he was quite close to moving but turned it down in the end.
In his words he reckoned most of the job was putting up with disgruntled customers. They could sell all they got their hands on and the service department was a license to print money-but customer relations were a nightmare and it was pretty much down to the DP to manage expectations.
In his words he reckoned most of the job was putting up with disgruntled customers. They could sell all they got their hands on and the service department was a license to print money-but customer relations were a nightmare and it was pretty much down to the DP to manage expectations.
irfan1712 said:
Hello mate - congrats!
I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Another rejected JLR. Unfortunately this is extremely common & the product quality nowadays with such mass production is woeful & only made worse by the horrific Customer service. I honestly think all dealers have a rejection white board alongside the sales one, to track how many of the sold ones come back. Worse still, these rejected cars will quickly appear as nearly new on a dealers forecourt & thus they get to sell the same car twice within a matter of weeks/months. I bet the Salesman are raking in the ££££'s.I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Edited by irfan1712 on Thursday 25th January 10:08
Lloyds, who front LR Finance are monitoring the JLR problem as in their words 'no other single manufacturer is having as many vehicles rejected'.
irfan1712 said:
RE66ELL said:
Hi
I collect a new my18 sport on Friday
What should I look out for ?
Thanks
Hello mate - congrats!I collect a new my18 sport on Friday
What should I look out for ?
Thanks
I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Edited by irfan1712 on Thursday 25th January 10:08
Have to say your car’s looks awesome
Sorry to hear about the issues you’ve
Will keep you all posted on how I get on
RE66ELL said:
irfan1712 said:
RE66ELL said:
Hi
I collect a new my18 sport on Friday
What should I look out for ?
Thanks
Hello mate - congrats!I collect a new my18 sport on Friday
What should I look out for ?
Thanks
I can only comment on the two issues ive had, first and main one being the screen. It tilts out on start up about 30 degrees automatically to make viewing easier . (You can adjust the angle of it later on in the settings). After starting my car up however, everything would turn on, but the screen would flip in...then out..then in..then out..then in... you get the picture. It would do this while the radio was playing and if memory serves me correct, the screen was black. I believe the bottom screen was working as normal.
DAB signal also dropped when it wanted and would refuse to come back - I couldn't select FM either which makes me just think I had a dodgy system full stop as opposed to software. Dealer told me this is on ALL my18 cars - I'm not convinced and think he's just fobbing me off as he just doesn't have the answers for me. I haven't seen anyone mention this issue with their MY18 cars ont he RRSport forums or any social media yet.
Secondly was the leather on the front seats - autobiographies have the two tone leather. if you look at the interior pic on the previous page you'll see the leather was loose on the sides of the front seat and at the tops where your back would rest, and the bottom where your behind would be. Generally crap and should not have been deemed acceptable to pick up.
On a side note, my dealer promised to call me yesterday with an update and he failed to do so. I called him and gave him a piece of mind unfortunately as its just not good enough - problems with the car happen and I accept that, poor customer care and making false promises is not good enough. He told me that ''the update on the software for your screen SHOULD be Friday but i cant see that myself'' - What the hell does that actually mean to me? is it a yes, or is it a no for Friday?! i had a meltdown and told him do what they want with the car but i am going to refuse it and will wait for a new one to be ordered for me in March.
He accepted that and didn't have an issue with it what so ever '' i don't blame you sir'''. just so infuriating to deal with and just agrees with everything i say. Even if my car is sorted and is spick and span Friday I'm not having it and il wait till March. If they value you my custom and appreciate the absolute idiocy ive had to deal with they will let me keep this loan car till then, but i wont hold my breath.
If a car cant be delivered for march, I'm taking the plunge and will just go completely left field and go for a used X5M and keeping the change to run it. Appalling, Atrocious, Pathetic dealership to deal with but i'll give them one last benefit of the doubt with another car. Generally i don't think this is a reflection on JLR as a whole, but more so the very popular JLR franchise that I'm dealing with - unsure if i can name them due to forum policy (or not?) but think around the Capital of South Wales.
rant over..sorry!
Edited by irfan1712 on Thursday 25th January 10:08
Have to say your car’s looks awesome
Sorry to hear about the issues you’ve
Will keep you all posted on how I get on
) for an April delivery and didn't think there would be any QC issues. But having read this, and remembering my colleagues XFR delivery woes last year, I'm starting to feel a tad worried that the JLR poor service will rear its ugly head.Irfan - does everything work on the demo that they've "loaned" you?
[/quote]
When are you collecting yours, RE66ELL? I'd be interested to hear how you get on, as I've just placed an order for a 3.0TDV6 HSE with a few toys (but spartan compared to others
) for an April delivery and didn't think there would be any QC issues. But having read this, and remembering my colleagues XFR delivery woes last year, I'm starting to feel a tad worried that the JLR poor service will rear its ugly head.Irfan - does everything work on the demo that they've "loaned" you?
[/quote]
To all who have posted, just keep an eye on the screen and leather. on the RRsport forum I read a member had a suspension issue along with a similar screen issue to mine, so his car he had for a few days also went straight back in. I spoke to another dealership in south wales and they have never heard of the screen problem, my dealer tells me its on all my18 cars, so I don't know what to believe really. perhaps its just on a batch of particular VIN numbers if it works like that.
The demo car they've given me is a MY17 car, autobiography trim. must be a good £70ks worth and only has 2k odd miles on it. Everything works fantastic in the 3 weeks I've had it so far thinking about it, generally a very nice car. The MY18 just took it that step further in terms of appearance and spec.
Off to the dealers this afternoon because I cant face any more bloody phone calls - will report back this eve. If I order a new car I want to keep the loan car.. I need to as i'll be car-less! No loan car = JLR can say goodbye to a £94k sale and I will never step foot in a JLR dealership again.
Irfan
I picked mine up earlier today. As a repeat customer dealer has looked after me so far so a big shout out to Matt and his crew.
However, noticed a few things on quick handover that need rectifying pronto and have pointed out e.g shabby seat bolsters and sagging leather on front seats and bolster, Jarred plastic wrapping
I’m sure I’ll notice other bits and bobs over the coming days that need addressing.
Initial impressions, really like the updated interior compared to my 17
Here’s a few pics from my iPhone
Will paint the wheels black, question is gloss or satin black?
However, noticed a few things on quick handover that need rectifying pronto and have pointed out e.g shabby seat bolsters and sagging leather on front seats and bolster, Jarred plastic wrapping
I’m sure I’ll notice other bits and bobs over the coming days that need addressing.
Initial impressions, really like the updated interior compared to my 17
Here’s a few pics from my iPhone
Will paint the wheels black, question is gloss or satin black?
I mentioned this thread/these issues to the missus a few hours ago and she said, "don't be a t
t when we go to pick it up." Hopefully by April it will all be ironed out, but I've done some research beyond PH and it seems shocking given the amount of cash we are giving to these guys. I guess that's what happens when you want a car from a brand that is so sought after. This will be my first RR, hoping to be able to afford a FFRR in a few years' time, so I hope the supplying dealer knows how to play the long game.
t when we go to pick it up." Hopefully by April it will all be ironed out, but I've done some research beyond PH and it seems shocking given the amount of cash we are giving to these guys. I guess that's what happens when you want a car from a brand that is so sought after. This will be my first RR, hoping to be able to afford a FFRR in a few years' time, so I hope the supplying dealer knows how to play the long game.MellowshipSlinky said:
Mate of mine picked his up yesterday.
Delivery was delayed by a week to sort a software issue out.
Went to start it this morning and the software issue is back..
Main screen just keeps scrolling with the Landrover logo.
He’s not overly chuffed at the moment.
Yes seems to be a big problem affecting nearly all of these early delivery new sports.Delivery was delayed by a week to sort a software issue out.
Went to start it this morning and the software issue is back..
Main screen just keeps scrolling with the Landrover logo.
He’s not overly chuffed at the moment.
You would think they would have sorted this issue out by now!
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