2017 Range Rover Sport Autobiography... Discounts to be had?
Discussion
MellowshipSlinky said:
Mate of mine picked his up yesterday.
Delivery was delayed by a week to sort a software issue out.
Went to start it this morning and the software issue is back..
Main screen just keeps scrolling with the Landrover logo.
He’s not overly chuffed at the moment.
So with all the software failures on the new (then) MY17 InControl Touch Pro, you'd have thought JLR would have learnt & made sure the MY18 InControl Duo Touch Pro would have workedDelivery was delayed by a week to sort a software issue out.
Went to start it this morning and the software issue is back..
Main screen just keeps scrolling with the Landrover logo.
He’s not overly chuffed at the moment.
Maybe he did and is now locked up...... I suppose it would explain the absence of update!
Some years ago I sold BMW's for one of the main dealers...... A customer bought a 6 series but wasn't happy with the car. He demanded a replacement vehicle but didn't get it, so he parked his car in front of the entrance, denying all other customers access - The police were called and they took him away - So it does happen.
Or maybe he went a step further like the unhappy customer in the videos below, who wanted to make his point outside the dealers:
https://www.youtube.com/watch?v=06sA10Gd8OI
https://www.youtube.com/watch?v=ZsXUpdJh_f8
Some years ago I sold BMW's for one of the main dealers...... A customer bought a 6 series but wasn't happy with the car. He demanded a replacement vehicle but didn't get it, so he parked his car in front of the entrance, denying all other customers access - The police were called and they took him away - So it does happen.
Or maybe he went a step further like the unhappy customer in the videos below, who wanted to make his point outside the dealers:
https://www.youtube.com/watch?v=06sA10Gd8OI
https://www.youtube.com/watch?v=ZsXUpdJh_f8
Edited by Mulsanne-Speed on Tuesday 30th January 23:12
Little update..
Went to the dealers friday. The salesman i've been dealing with was flapping about left right and centre between relaying messages from the dealer principle to me (i waited an hour to be seen to) and from the sales manager to me. i was very patient until i asked to speak to the dealer principle in person - he wouldnt come downstairs as he was on a phone call, but he told the salesman to tell me that he was happy to accept refusal of the car if i put it in writing. HA. No way of trying to keep my money with LR, or to persuade me into another car, just straight up yep we'll refund you just chuck us a letter first.
..so i lost my rag and demanded a pen and paper and said i'd put it writing there and then and wasn't leaving the dealership till it was sorted. Then proceeded to watch the salesman panic for the next 10 minutes looking for a pen and paper haha.. give me strength.
Eventually the sales manager came out (dealer principle still hiding up in his penthouse) and to be honest he was cool as a cucumber. He knows the score with our situation but i reminded him from the top that:
- my car has been registered first week of Jan, and then was sat in the workshop for four weeks with the same fault. May as well have kep the car there and not told me about it and just registered it in March, 12 weeks later, when the fault would likely be ironed out!
- leather should never have passed ay sort of quality control. From the factory, to the showroom, to handover, how did EVERYONE miss such appalling leather
-i had the car for all of 24hrs.
-most of all, the most important bit for me - how these issues have been handled and the general contact and care from the dealer has disappointed me above everything. The car is a piece of metal, constantly pissing off your customers regardless of how much they spend is unacceptable.
So - i made it clear I'm willing to give LR one more chance with a new car. However, i said if LR value my custom, if they are truly apologetic, if they genuinely agree with the idiocy i have dealt with, The one condition is that i need to keep the demonstrator they have loaned me as one of us in my house will now be car-less. He agreed. But the problem is orders are now full so i can't expect a new car till April/May. He agreed giving me a loan car however, and said that as soon as my black MY18 is sorted i can have that back and give the demonstrator back. The MY18 car will then act as a loan car until my actual newly ordered car will reach me in April/May - they can take as long as they want with this scenario as il have a MY18 car (any car for that matter!) to live with until then.
The above is subject to actual agreement in WRITING as i have requested. So far I'm waiting for said black and white confirmation hence the delay in my response.
Apologies for the novel - just like to get as much info as i can in as this thread is now acting as a bit of a diary for me with this car and also makes anyone else aware of certain dealers and what to expect. So far my experience has been beyond poor, if we can get the above agreed then I'm at least happy to praise the dealership in finding an (eventual) resolution.
...As always, i will report back!
Irfan
Went to the dealers friday. The salesman i've been dealing with was flapping about left right and centre between relaying messages from the dealer principle to me (i waited an hour to be seen to) and from the sales manager to me. i was very patient until i asked to speak to the dealer principle in person - he wouldnt come downstairs as he was on a phone call, but he told the salesman to tell me that he was happy to accept refusal of the car if i put it in writing. HA. No way of trying to keep my money with LR, or to persuade me into another car, just straight up yep we'll refund you just chuck us a letter first.
..so i lost my rag and demanded a pen and paper and said i'd put it writing there and then and wasn't leaving the dealership till it was sorted. Then proceeded to watch the salesman panic for the next 10 minutes looking for a pen and paper haha.. give me strength.
Eventually the sales manager came out (dealer principle still hiding up in his penthouse) and to be honest he was cool as a cucumber. He knows the score with our situation but i reminded him from the top that:
- my car has been registered first week of Jan, and then was sat in the workshop for four weeks with the same fault. May as well have kep the car there and not told me about it and just registered it in March, 12 weeks later, when the fault would likely be ironed out!
- leather should never have passed ay sort of quality control. From the factory, to the showroom, to handover, how did EVERYONE miss such appalling leather
-i had the car for all of 24hrs.
-most of all, the most important bit for me - how these issues have been handled and the general contact and care from the dealer has disappointed me above everything. The car is a piece of metal, constantly pissing off your customers regardless of how much they spend is unacceptable.
So - i made it clear I'm willing to give LR one more chance with a new car. However, i said if LR value my custom, if they are truly apologetic, if they genuinely agree with the idiocy i have dealt with, The one condition is that i need to keep the demonstrator they have loaned me as one of us in my house will now be car-less. He agreed. But the problem is orders are now full so i can't expect a new car till April/May. He agreed giving me a loan car however, and said that as soon as my black MY18 is sorted i can have that back and give the demonstrator back. The MY18 car will then act as a loan car until my actual newly ordered car will reach me in April/May - they can take as long as they want with this scenario as il have a MY18 car (any car for that matter!) to live with until then.
The above is subject to actual agreement in WRITING as i have requested. So far I'm waiting for said black and white confirmation hence the delay in my response.
Apologies for the novel - just like to get as much info as i can in as this thread is now acting as a bit of a diary for me with this car and also makes anyone else aware of certain dealers and what to expect. So far my experience has been beyond poor, if we can get the above agreed then I'm at least happy to praise the dealership in finding an (eventual) resolution.
...As always, i will report back!
Irfan
Edited by irfan1712 on Tuesday 30th January 23:14
Land Rover have always had a bad attitude..... They have a certain arrogance (both sales and service) which makes them think they're superior to the customer! That said from my experience it's not just Land Rover, they're all the same throughout the motor trade.
During the past two years, I've bought from main dealers a used Ferrari and a brand new Bentley Mulsanne Speed, which listed at £278k (before discount).
You'd expect to get better service at this price point wouldn't you?........ Forget it!
It doesn't matter how much you spend, nothing changes, they're all the same!
During the past two years, I've bought from main dealers a used Ferrari and a brand new Bentley Mulsanne Speed, which listed at £278k (before discount).
You'd expect to get better service at this price point wouldn't you?........ Forget it!
It doesn't matter how much you spend, nothing changes, they're all the same!
Edited by Mulsanne-Speed on Tuesday 30th January 23:44
Mulsanne-Speed said:
You'd expect to get better service at this price point wouldn't you?........ Forget it!
It doesn't matter how much you spend, nothing changes, they're all the same!
I think these Sales people think we have no where else to go, they are so far up there own arse. When I went to purchase my wife’s Evoque which was a year after launch and were selling like hot cakes. He was so disinterested I honestly think he was convinced he was doing me a favour. It doesn't matter how much you spend, nothing changes, they're all the same!
Edited by Mulsanne-Speed on Tuesday 30th January 23:44
I went to three Dealerships when I purchased my Discovery 4 and finally ended up with Stafford Land Rover who in my mind were very good
I have my own Painting Company and last year we carried out the painting at the new JLR Special Opps facility in Fen End. I had to do a after care walk round to pick up snags etc, after they had moved in. There are 142 work stations and all were full. Most stations held FFRR & RRS so average spend would be circa 40k that’s on top of the new cost already shelled out. I wonder how many come out of there faulty. There are a quite a few FFRR come out of there with an overall cost of 200k.
thanks for the update.
did your friend have the same screen issue as me? i.e the top screen just kept having a fit tilting in and out?
My car has been in the dealers for a combined duration of about 7 weeks this week. Novelty has well and truly worn off and to be honest I don't really care for having it and would be happy as mentioned to just get something like a used X5m and keep the change to run it.
I haven't heard anything from the dealer for 3 weeks since my last chat as above. I called this morning so I'm awaiting a call back shortly.
Dreary... tiresome.. and a massive mistake giving LandRover my money.
did your friend have the same screen issue as me? i.e the top screen just kept having a fit tilting in and out?
My car has been in the dealers for a combined duration of about 7 weeks this week. Novelty has well and truly worn off and to be honest I don't really care for having it and would be happy as mentioned to just get something like a used X5m and keep the change to run it.
I haven't heard anything from the dealer for 3 weeks since my last chat as above. I called this morning so I'm awaiting a call back shortly.
Dreary... tiresome.. and a massive mistake giving LandRover my money.
Wow, hope you get it all sorted, thought land Rover had got over there quality issues.
I would love a Range Rover SVR but posts like this and also reports on the technology been behind the competition puts me off.
Really hope you get it all sorted nothing worse when manufacturers fail to deliver.
Good luck.
I would love a Range Rover SVR but posts like this and also reports on the technology been behind the competition puts me off.
Really hope you get it all sorted nothing worse when manufacturers fail to deliver.
Good luck.
I'm really sorry to hear things haven't got any better Irfan. They've killed your joy and they don't give a s**t. I think Land Rover are particularly bad although from my experience it's widespread throughout the motor industry and I know exactly how it feels!
A slightly different situation but you'll get the idea..... I remember a couple of years ago going to collect my first used (but not cheap) Ferrari from the Main Dealers. I spoke to the salesman while driving there and the appointment had been made for over a week, so they knew I was coming.
I arrived expecting to see my beautiful Red Ferrari sat there gleaming in the showroom, after all this was a big day for me, my first Ferrari which had cost me in excess of six figures, plus I spent something like a further £600 - £800 on a Swissvax Treatment, yet I get there and there's no sign of the car - I spot the Sales Manager and ask where the car is, I'm told it's still parked round the back!! As you can imagine, that was Instant disappointment.
From there, the car spent most of the next 3 months in the garage having warranty work done, stuff that really should have been done before delivery, but of course the dealers don't want to bring a car up to scratch at their expense, they'd rather reclaim it from the Ferrari Warranty!
Like you I'm also currently having problems with Land Rover, although mine are pre-delivery issues and relate to a Vogue 5.0 Supercharged AB - I was already seriously considering cancelling my order, but reading this makes me think I really should pull out!
My problems are as follows - I was originally given an estimated delivery date of 31st January, then 1st March, then 27th April now guess when - They've told me to expect it in to the retailer on the 26th of June!!!!
I paid my deposit back in September....... Assuming they don't move the day back even further, it'll have taken 9 months from date of order to delivery!
A slightly different situation but you'll get the idea..... I remember a couple of years ago going to collect my first used (but not cheap) Ferrari from the Main Dealers. I spoke to the salesman while driving there and the appointment had been made for over a week, so they knew I was coming.
I arrived expecting to see my beautiful Red Ferrari sat there gleaming in the showroom, after all this was a big day for me, my first Ferrari which had cost me in excess of six figures, plus I spent something like a further £600 - £800 on a Swissvax Treatment, yet I get there and there's no sign of the car - I spot the Sales Manager and ask where the car is, I'm told it's still parked round the back!! As you can imagine, that was Instant disappointment.
From there, the car spent most of the next 3 months in the garage having warranty work done, stuff that really should have been done before delivery, but of course the dealers don't want to bring a car up to scratch at their expense, they'd rather reclaim it from the Ferrari Warranty!
Like you I'm also currently having problems with Land Rover, although mine are pre-delivery issues and relate to a Vogue 5.0 Supercharged AB - I was already seriously considering cancelling my order, but reading this makes me think I really should pull out!
My problems are as follows - I was originally given an estimated delivery date of 31st January, then 1st March, then 27th April now guess when - They've told me to expect it in to the retailer on the 26th of June!!!!
I paid my deposit back in September....... Assuming they don't move the day back even further, it'll have taken 9 months from date of order to delivery!
Edited by Mulsanne-Speed on Monday 12th February 14:39
Op, its disappointing to hear that there have been issues with a much anticipated, not to mention expensive, car.
But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
swisstoni said:
Op, its disappointing to hear that there have been issues with a much anticipated, not to mention expensive, car.
But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
...What? Please read all my posts properly.But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
i don't have my ''brand new admitted imperfect car to use' at all. it has been sat in the dealers for 7 weeks which i have mentioned several times.. i had it in my possession for 24 hours. i have a courtesy car to use. Yes lovely of LR but not quite the situation i expect to be in when buying a new car.
On the subject of the new car again read the posts properly. Not once have i mentioned this has been confirmed in writing. To date LR have been the complete opposite of straight forward in actual fact hence the mass of confusion and frustration.
irfan1712 said:
swisstoni said:
Op, its disappointing to hear that there have been issues with a much anticipated, not to mention expensive, car.
But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
...What? Please read all my posts properly.But the fact is that they have accepted rejection straight away and you are just waiting for your new new car to be delivered. In the meantime you have your brand new, admittedly imperfect, car to use.
I’ve heard far worse stories on here about people trying to reject a car and being messed about. IMHO LR have been pretty straightforward here.
i don't have my ''brand new admitted imperfect car to use' at all. it has been sat in the dealers for 7 weeks which i have mentioned several times.. i had it in my possession for 24 hours. i have a courtesy car to use. Yes lovely of LR but not quite the situation i expect to be in when buying a new car.
On the subject of the new car again read the posts properly. Not once have i mentioned this has been confirmed in writing. To date LR have been the complete opposite of straight forward in actual fact hence the mass of confusion and frustration.
I don't think they've told Irfan that he's getting a brand new replacement car...... My understanding is that they are trying to correct the problems with his supplied one.
Sorry I would read back through and check, but it's too late and I'm about to go to bed - Irfan please confirm, are they providing a new replacement car or repair?
Sorry I would read back through and check, but it's too late and I'm about to go to bed - Irfan please confirm, are they providing a new replacement car or repair?
Edited by Mulsanne-Speed on Monday 19th February 07:18
Morning chaps
Firstly... i'm pleased to say my car is fixed and back on the drive as of this morning!
Untitled by irfan sardar, on Flickr
I've remained quiet as I wanted to get some factual things in here instead of turning these posts into a generic rant. Hopefully they can help others who I have no doubt are in similar positions. As above though it would help if most of the posts were read from circa page 3 to get a better idea of what the story was.
Last Monday I went to back to the dealers to get the adblue topped up on the loan car and to ask one last time what was happening with mine. I had a rejection letter in my hand ready and was prepared to take my money somewhere else. When they took my car back a day after the handover, they said they would repair mine, give it back and in the mean time order me a new one. I heard nothing for the 3 weeks hence why I was ready to rage last week.
As it turns out the sales manager informed me he had indeed ordered me an idenical new car. I asked to see the order as proof and sure enough he had ordered me a car a week earlier.. Due date is 27th April. Fantastic news. .Why he failed to tell me during the 3 weeks my car was there while I was pulling my hair out I never know. If he informed me of this then I wouldn't have written a letter of rejection!
He told me the update had been done on my car and I could have had it back the next day (last Tuesday). However I told him no, keep the car and use it yourself for the duration of the week as a) I don't want to come back yet again and b) it'll be even more embarrassing for LR if I do. The car has done 500 miles now (it went back to the dealers with 70!) but its not mine to keep so I'm not bothered.
so yes, picked the car up today and gave the demonstrator back, new one arrives end of April. Overall a RESULT at last.
While it is a result and without sounding ungrateful, no one should ever have to go through this when buying a new car regardless if its a RR or a Fiesta... Appalling but never the less we are back where we started which is good news.
I forgot how lovely the MY18 is. The presence it has and how luxurious it feels over the MY17 demonstrator is quite significant!
Irfan
Firstly... i'm pleased to say my car is fixed and back on the drive as of this morning!
Untitled by irfan sardar, on FlickrI've remained quiet as I wanted to get some factual things in here instead of turning these posts into a generic rant. Hopefully they can help others who I have no doubt are in similar positions. As above though it would help if most of the posts were read from circa page 3 to get a better idea of what the story was.
Last Monday I went to back to the dealers to get the adblue topped up on the loan car and to ask one last time what was happening with mine. I had a rejection letter in my hand ready and was prepared to take my money somewhere else. When they took my car back a day after the handover, they said they would repair mine, give it back and in the mean time order me a new one. I heard nothing for the 3 weeks hence why I was ready to rage last week.
As it turns out the sales manager informed me he had indeed ordered me an idenical new car. I asked to see the order as proof and sure enough he had ordered me a car a week earlier.. Due date is 27th April. Fantastic news. .Why he failed to tell me during the 3 weeks my car was there while I was pulling my hair out I never know. If he informed me of this then I wouldn't have written a letter of rejection!
He told me the update had been done on my car and I could have had it back the next day (last Tuesday). However I told him no, keep the car and use it yourself for the duration of the week as a) I don't want to come back yet again and b) it'll be even more embarrassing for LR if I do. The car has done 500 miles now (it went back to the dealers with 70!) but its not mine to keep so I'm not bothered.
so yes, picked the car up today and gave the demonstrator back, new one arrives end of April. Overall a RESULT at last.
While it is a result and without sounding ungrateful, no one should ever have to go through this when buying a new car regardless if its a RR or a Fiesta... Appalling but never the less we are back where we started which is good news.
I forgot how lovely the MY18 is. The presence it has and how luxurious it feels over the MY17 demonstrator is quite significant!
Irfan
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