Are Land Rover dealers struggling?
Discussion
MRPULLHARD said:
i think if you leave the Land rover brand , you will get better reliabilty and wont need such good aftercare and warranty goodwill.
the FFRR is the only desirable model in current range , all the others face stiff competition from better priced and better built rivals
Well, I’m not that convinced. I’ve friends with Skodas, Audis, VWs, Hondas and they’ve all required plenty of warranty work - much more than I’ve had on my D4. the FFRR is the only desirable model in current range , all the others face stiff competition from better priced and better built rivals
My mate with the Skoda says they’re an absolute nightmare to deal with for service and repairs and when they couldn’t fix the whining diff on his 18 month old Octavia VRS they just said ‘sorry, there’s nothing we can do’. When I went to view the Kodiaq (with an appointment) the salesman left me waiting for 40 minutes. Not the end of the world when you’re buying at the lower end of the market but I really don’t think there’s much to choose between any of the brands for service and reliability, they’re all much of a muchness. And Land Rover are above a number of German brands in reliability surveys anyway!
In any case, there are so few cars that actually float my boat these days I’m actually starting to think the £69 a month lease deals on an Octavia might be my next choice. The only cars that do excite me are out of my price range and/or not practical for my needs at the moment. Or get nicked off your driveway, sometimes with a spot of home invasion.
PrancingHorses said:
You forgot to say IMHO...as for me the Range Rover Sport is the best in it's class...they Cayenne maybe a sportier drive but as an all rounder it would be hard to beat a RRS AB at that price range,
FFRR or RRS, the marque is tainted with very poor reliability and astoundingly bad customer service.I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
So said:
FFRR or RRS, the marque is tainted with very poor reliability and astoundingly bad customer service.
I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
That I agree with 100% however I also have a BMW and my brother has a Tesla and those dealerships are not much better than a JLR dealer. I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
I just think customer service all round is appalling off late.
MellowshipSlinky said:
Sturgess Leicester seem to get good reports.
Certainly, they were very competent when I had the F type serviced there (and a free courtesy car..)
Mate bought his new RRS from Lincoln, appears to not have been the best experience so far.
+1 for Sturgess Leicester on my RRS and purchase of new Velar due in February. Certainly, they were very competent when I had the F type serviced there (and a free courtesy car..)
Mate bought his new RRS from Lincoln, appears to not have been the best experience so far.
MRPULLHARD said:
i think if you leave the Land rover brand , you will get better reliabilty and wont need such good aftercare and warranty goodwill.
the FFRR is the only desirable model in current range , all the others face stiff competition from better priced and better built rivals
+1the FFRR is the only desirable model in current range , all the others face stiff competition from better priced and better built rivals
LR is a masterclass in marketing.
So said:
FFRR or RRS, the marque is tainted with very poor reliability and astoundingly bad customer service.
I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
You must be pretty smitten with RR or you would have bought something else in the 4 years of terrible reliability and customer service?I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
P.S. I think LR dealers are feeling the pinch and was offered £3.5k discount on a Velar without any prompting but even with discount a decent spec Velar with a V6 is way to expensive for what it is! IMO .
Edited by Barga on Wednesday 7th November 11:34
Barga said:
So said:
FFRR or RRS, the marque is tainted with very poor reliability and astoundingly bad customer service.
I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
You must be pretty smitten with RR or you would have bought something else in the 4 years of terrible reliability and customer service?I am aching for a new Range Rover Vogue, and ours was due for replacement 4 years ago, but I simply cannot countenance spending more money with Land Rover at the moment. I just cannot do it.
P.S. I think LR dealers are feeling the pinch and was offered £3.5k discount on a Velar without any prompting but even with discount a decent spec Velar with a V6 is way to expensive for what it is! IMO .
Edited by Barga on Wednesday 7th November 11:34
Land Rover has been leasing Velars to staff for £199 per month.
So said:
The reliability issues are usually in the first 6-9 months. It's that period of ownership I don't want to revisit.
Land Rover has been leasing Velars to staff for £199 per month.
I did hear that due to the fact they can't shift the things which on another thread some people said they were flying out the door! Land Rover has been leasing Velars to staff for £199 per month.
swisstoni said:
I think LR are a basically good brand who are let down by some of their dealers.
In the ones I have dealt with there seems to be an abundance of suits and not enough overalls.
You have got to be kidding. Land Rover themselves are in my experience the most disingenuous and disorganised shysters I have ever had the misfortune to deal with. And I've dealt with them at head office level many times.In the ones I have dealt with there seems to be an abundance of suits and not enough overalls.
So said:
You have got to be kidding. Land Rover themselves are in my experience the most disingenuous and disorganised shysters I have ever had the misfortune to deal with. And I've dealt with them at head office level many times.
But you're still "aching" to buy another one?Plenty other cars out there if their cars and everything about the company is so bad!
Barga said:
So said:
You have got to be kidding. Land Rover themselves are in my experience the most disingenuous and disorganised shysters I have ever had the misfortune to deal with. And I've dealt with them at head office level many times.
But you're still "aching" to buy another one?Plenty other cars out there if their cars and everything about the company is so bad!
And to be honest, when they are working there is nothing to touch a Vogue for my requirements.
Barga said:
So said:
Read what I actually said.
And to be honest, when they are working there is nothing to touch a Vogue for my requirements.
It wasn't a pop at you,I just find it hard to understand why you just don't buy another car or just get a year old one?And to be honest, when they are working there is nothing to touch a Vogue for my requirements.
I wouldn't touch a 1 year old RR Vogue from Land Rover, there's too big a risk that it's a lemon or ex LR Experience Centre car. 3 years with 30k miles and one owner possibly, otherwise no way.
how are these dealers justifying the investment ?
Here in southern ireland , a no of dealers in non large urban areas have given up the franchises - all the remaining ones have completed their building work but brexit might effect things with extra import duties.
The long established LR dealer here - Stuarts garages - run a tight operation and have given up the brand to concentrate on used land rovers and prestige cars while still doing service / parts.
i would have thought dealers who have not started yet might hold off ?
Here in southern ireland , a no of dealers in non large urban areas have given up the franchises - all the remaining ones have completed their building work but brexit might effect things with extra import duties.
The long established LR dealer here - Stuarts garages - run a tight operation and have given up the brand to concentrate on used land rovers and prestige cars while still doing service / parts.
i would have thought dealers who have not started yet might hold off ?
Sheepshanks said:
Butter Face said:
JLR near me are cracking on with a brand new 3500sqm showroom, costing many many millions. Obviously still making a lot of cash!
Genuine question - does JLR own the dealership? If not, then would they be investing in it directly?Butter Face said:
No, it's franchised, but if the franchise wasn't making money, or expect to continue making money, they wouldn't be spending the small fortune they are!
Sure - but I wouldn't have expected someone in the business to say "JLR" in that case. Some brands do own some of their dealerships, but I didn't think JLR did.Gassing Station | Land Rover | Top of Page | What's New | My Stuff