‘I've lost 65k because no one turned on the tracker`
Discussion
Googie said:
read the article on Saturday-my conclusion was that the active tracker was a condition of the insurance policy. As tracker not active insurance wouldn't pay out on theft of vehicle.
Or the buyer got the insurance cheaper as there was a tracker fitted and supposedly operational.Seems very poor.
Fundamentally, if the tracker exists on the vehicle, it should at least be possible for it to be used by the tracking company, irrespective of whether the owner has set up whatever user account etc they'd need for their own use, so the information can be passed to the police.
The hardware was there, and they were taking the money for their service.
Fundamentally, if the tracker exists on the vehicle, it should at least be possible for it to be used by the tracking company, irrespective of whether the owner has set up whatever user account etc they'd need for their own use, so the information can be passed to the police.
The hardware was there, and they were taking the money for their service.
I think he could fight the insurance company positioning and get paid. Probably a reduced amount but paid nevertheless.
On the other hand having a tracker that he knew was supplied and he paid extra for surely you would have an interest to make sure it was working? I sure would.
Feel sorry for the guy but he also has some responsibility as well. It is his responsibility that the info he provides the insurers is correct. In the case of a tracker to ensure it’s working as some also need yearly subscriptions, etc. 50/50 on this one. The dealer should have done better as well.
On the other hand having a tracker that he knew was supplied and he paid extra for surely you would have an interest to make sure it was working? I sure would.
Feel sorry for the guy but he also has some responsibility as well. It is his responsibility that the info he provides the insurers is correct. In the case of a tracker to ensure it’s working as some also need yearly subscriptions, etc. 50/50 on this one. The dealer should have done better as well.
CrgT16 said:
I think he could fight the insurance company positioning and get paid. Probably a reduced amount but paid nevertheless.
On the other hand having a tracker that he knew was supplied and he paid extra for surely you would have an interest to make sure it was working? I sure would.
Feel sorry for the guy but he also has some responsibility as well. It is his responsibility that the info he provides the insurers is correct. In the case of a tracker to ensure it’s working as some also need yearly subscriptions, etc. 50/50 on this one. The dealer should have done better as well.
Yes you’d have made sure it was working as would I and other petrolheads on PH. Others take less interest.On the other hand having a tracker that he knew was supplied and he paid extra for surely you would have an interest to make sure it was working? I sure would.
Feel sorry for the guy but he also has some responsibility as well. It is his responsibility that the info he provides the insurers is correct. In the case of a tracker to ensure it’s working as some also need yearly subscriptions, etc. 50/50 on this one. The dealer should have done better as well.
I had my car stolen when it had a tracker fitted and I was s
tting myself as I could not remember if I had paid the subscription that year.
I had and it all worked out well, but having your insurance depending upon remembering to keep your tracker subscription is risky, I'm sure we have all missed something in the past.
Never saw the car again either.
tting myself as I could not remember if I had paid the subscription that year.I had and it all worked out well, but having your insurance depending upon remembering to keep your tracker subscription is risky, I'm sure we have all missed something in the past.
Never saw the car again either.
Is there anywhere in the incontrol remote app where it actually takes you to a specific tracker option? As far as I can remember, the only place the word tracker appears is in the subscription tab. I occasionally look at the journeys tab which seems to do the same thing as other tracker apps I've used. We have secure tracker pro on the wife's 22MY Disco which the app says has about 2 years worth of sub left. I'm assuming if I can check journey history the tracker is active?
Pioneer said:
Is there anywhere in the incontrol remote app where it actually takes you to a specific tracker option? As far as I can remember, the only place the word tracker appears is in the subscription tab. I occasionally look at the journeys tab which seems to do the same thing as other tracker apps I've used. We have secure tracker pro on the wife's 22MY Disco which the app says has about 2 years worth of sub left. I'm assuming if I can check journey history the tracker is active?
If you have registered the InControl services and have Secure Tracker or Secure Tracker Pro, then you will have activated your tracker. Depending on the age and spec of the vehicle this may have been an option, but in all cases once the initial subscription period is over you will need to re-subscribe.If you log in to the InControl Portal at https://incontrol.landrover.com you will be able to see a section called ‘Your InControl services’. You will see your tracker subscription in this section, and will also be able to view the Thatcham certificate of compliance.
595Heaven said:
If you have registered the InControl services and have Secure Tracker or Secure Tracker Pro, then you will have activated your tracker. Depending on the age and spec of the vehicle this may have been an option, but in all cases once the initial subscription period is over you will need to re-subscribe.
If you log in to the InControl Portal at https://incontrol.landrover.com you will be able to see a section called ‘Your InControl services’. You will see your tracker subscription in this section, and will also be able to view the Thatcham certificate of compliance.
Just checked and all is good. Thanks for that. If you log in to the InControl Portal at https://incontrol.landrover.com you will be able to see a section called ‘Your InControl services’. You will see your tracker subscription in this section, and will also be able to view the Thatcham certificate of compliance.
The article concludes with the guy saying he's taking it to the Ombudsman. This is going to be one of the rare cases where the insurer wins.
The guy was told what to do at hand over. Was sent the instructions by email eight minutes later. Was sent a reminder email, which generated a read receipt, a few months later.
I make that three times of telling the owner to activate the tracker. There's no way they can plead ignorance. The email read receipt is the crux: this didn't go to spam as claimed.
The guy was told what to do at hand over. Was sent the instructions by email eight minutes later. Was sent a reminder email, which generated a read receipt, a few months later.
I make that three times of telling the owner to activate the tracker. There's no way they can plead ignorance. The email read receipt is the crux: this didn't go to spam as claimed.
OK - so the guy knows he has a tracker fitted and has paid for it - he wakes up in the morning and the car is missing. Would the first thing you do (after calling the Police) not be to call the tracker company to find out where the car is?
The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
Edited by Mark V GTD on Monday 30th May 23:47
Mark V GTD said:
OK - so the guy knows he has a tracker fitted and has paid for it - he wakes up in the morning and the car is missing. Would the first thing you do (after calling the Police) not be to call the tracker company to find out where the car is?
The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
And if he knows where the car is, do what exactly? Go and Chuck Norris the gang of criminals?The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
Edited by Mark V GTD on Monday 30th May 23:47
If my car was stolen I'd tell the police and the insurance and leave them to it tbh.
My trackers have always been set up for me on new cars ready to go. Landrover seems complicated, surprise surprise...shambles of a company from top to bottom and all the way in between.
Saweep said:
Mark V GTD said:
OK - so the guy knows he has a tracker fitted and has paid for it - he wakes up in the morning and the car is missing. Would the first thing you do (after calling the Police) not be to call the tracker company to find out where the car is?
The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
And if he knows where the car is, do what exactly? Go and Chuck Norris the gang of criminals?The article does not mention this - did he actually call them? They may have been able to help regardless of whether he 'set up the account' or not as the hardware was installed and paid for.
Edited by Mark V GTD on Monday 30th May 23:47
If my car was stolen I'd tell the police and the insurance and leave them to it tbh.
My trackers have always been set up for me on new cars ready to go. Landrover seems complicated, surprise surprise...shambles of a company from top to bottom and all the way in between.
Probably not, but worth trying.
When mine got stolen, I didn't want the tracker to work
Just happened to a friend of mine.
Her RRS was taken from her drive, she isn't a car person at all, so no faraday pouch, and the tracker not activated. She literally had no idea about any of this, and why would she? Cars are very complicated nowadays, and if you're not into them, and just look at it as a car's a car, as she did, then you can fall foul of this type of incident.
Her insurance are refusing to pay.
Her RRS was taken from her drive, she isn't a car person at all, so no faraday pouch, and the tracker not activated. She literally had no idea about any of this, and why would she? Cars are very complicated nowadays, and if you're not into them, and just look at it as a car's a car, as she did, then you can fall foul of this type of incident.
Her insurance are refusing to pay.
When I got my 64 plate RRS from a franchised JLR dealership 14 months ago they couldn’t tell me whether it had a tracker fitted. At the time it was a requirement of every insurance company I tried that it would need a tracker to get covered. I arranged to have it fitted the day I collected it but the relief when it was activated was huge.
My new Defender is here next week. I have factory ordered a tracker and a 12 month subscription so will ensure it’s activated at the dealership. Interestingly a £60k Defender doesn’t need a tracker with the same insurance company. The other thing is that the £30k 7.5 yr old RRS was £550 p.a. the Defender is £390.
My new Defender is here next week. I have factory ordered a tracker and a 12 month subscription so will ensure it’s activated at the dealership. Interestingly a £60k Defender doesn’t need a tracker with the same insurance company. The other thing is that the £30k 7.5 yr old RRS was £550 p.a. the Defender is £390.
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