Compensation for a delayed refund?

Compensation for a delayed refund?

Author
Discussion

Lexual

Original Poster:

511 posts

213 months

Friday 14th September 2018
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I'm due a refund from a supplier, it was stated when I made the application online that I would receive it within 14days, it's now been a month and they are still saying it will take longer because it is an 'international' payment. It's 2018, it does not take 30+ days for an international payment to be received.

The amount is c.£900 which I could really do with right now..

Is there anything I can do to get some sort of compensation, or anything to cause them the grief they have caused me?

trickywoo

11,789 posts

230 months

Friday 14th September 2018
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At 2% interest a year or whatever compensation is going to be pretty limited.

It’s tricky but imo you need to be careful to keep the pressure up but not go ott and risk them becoming even more difficult.

A company that cares would be worried about negative reviews and complaints at a high corporate level so maybe worth trying that.

If they don’t care about that it may be a warning your refund is at risk.

red_slr

17,234 posts

189 months

Sunday 16th September 2018
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How was it paid?

Are you a business?

Which country are they in?

Lexual

Original Poster:

511 posts

213 months

Tuesday 2nd October 2018
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Paid by card, eventually got the refund after over a month... but, they refunded twice by accident and are now requesting me to refund the extra refund as soon as possible! biggrin

The refund process may take a while. Karma.