Amazon attempted delivery theft
Discussion
We ordered a new Nintendo Switch from Amazon two weeks ago. We did have some misgivings about this especially when Amazon sent us a code to give to the driver in order for him/her to release the goods. They claimed to have attempted delivery twice, we were in on both occasions and neither we nor the dog heard anything. This is in quite a quiet rural area so you'd definitely see or hear a van coming past.
What has almost certainly happened is that the delivery driver, who knows they have a high value/easily resellable item in the back of the van claims they attempted delivery, does no such thing, then claims the item has got lost in the depot, and simply nicks it and it ends up on Ebay or something.
My advice is don't buy any high value tech items from Amazon, they don't employ reputable delivery firms and you'll be wasting your time. Amazon are far too wealthy to care about thefts or to worry about customer service. The only good thing is that it is relatively easy to obtain a refund.
What has almost certainly happened is that the delivery driver, who knows they have a high value/easily resellable item in the back of the van claims they attempted delivery, does no such thing, then claims the item has got lost in the depot, and simply nicks it and it ends up on Ebay or something.
My advice is don't buy any high value tech items from Amazon, they don't employ reputable delivery firms and you'll be wasting your time. Amazon are far too wealthy to care about thefts or to worry about customer service. The only good thing is that it is relatively easy to obtain a refund.
So OTP or one time password would not let the parcel just get lost… The driver has to present this back if undelivered or he is placed immediately on suspension and loss and prevention start a case. If the parcel was to go missing it wouldn’t have made it on to the van. Drivers have so many preventions against them. Don’t get me wrong it’s simple to blame them when they have done but also just as simple to blame them when it’s not there fault
The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
Charlie1986 said:
So OTP or one time password would not let the parcel just get lost… The driver has to present this back if undelivered or he is placed immediately on suspension and loss and prevention start a case. If the parcel was to go missing it wouldn’t have made it on to the van. Drivers have so many preventions against them. Don’t get me wrong it’s simple to blame them when they have done but also just as simple to blame them when it’s not there fault
The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
Exactly.The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
OP - you didn't get a call from the driver asking for the One Time Code over the phone right? It is only to be given to them as they are standing in front of you with the parcel.
Newarch said:
We ordered a new Nintendo Switch from Amazon two weeks ago. We did have some misgivings about this especially when Amazon sent us a code to give to the driver in order for him/her to release the goods. They claimed to have attempted delivery twice, we were in on both occasions and neither we nor the dog heard anything. This is in quite a quiet rural area so you'd definitely see or hear a van coming past.
What has almost certainly happened is that the delivery driver, who knows they have a high value/easily resellable item in the back of the van claims they attempted delivery, does no such thing, then claims the item has got lost in the depot, and simply nicks it and it ends up on Ebay or something.
My advice is don't buy any high value tech items from Amazon, they don't employ reputable delivery firms and you'll be wasting your time. Amazon are far too wealthy to care about thefts or to worry about customer service. The only good thing is that it is relatively easy to obtain a refund.
I bought 2 ps5's from them, didn't have an issue getting either of them delivered. They're both set up in different houses and working perfectly fine etc.What has almost certainly happened is that the delivery driver, who knows they have a high value/easily resellable item in the back of the van claims they attempted delivery, does no such thing, then claims the item has got lost in the depot, and simply nicks it and it ends up on Ebay or something.
My advice is don't buy any high value tech items from Amazon, they don't employ reputable delivery firms and you'll be wasting your time. Amazon are far too wealthy to care about thefts or to worry about customer service. The only good thing is that it is relatively easy to obtain a refund.
I reckon you were just unlucky.
Charlie1986 said:
So OTP or one time password would not let the parcel just get lost… The driver has to present this back if undelivered or he is placed immediately on suspension and loss and prevention start a case. If the parcel was to go missing it wouldn’t have made it on to the van. Drivers have so many preventions against them. Don’t get me wrong it’s simple to blame them when they have done but also just as simple to blame them when it’s not there fault
The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
Interesting? So in this case why lie about twice attempting to deliver? I was in both times and it would have been pretty much impossible for me to have missed them even once. Having spoken to a friend in the same village they have also stopped buying higher value stuff from Amazon because it simply never turns up. I can't think of any other possible reason for non delivery except that it is getting nicked by employees of the courier firm.The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
My wife asked our regular couriers about this, and apparently Amazon subs out delivery to all sorts of dodgy fly by night courier firms.
We did contact customer services and got the usual bland contrition, suggesting that they'll do absolutely sod all about it.
I assume theft of high value items is becomig an issue for them, but unfortunately the introduction of OTPs means I can't order anything of a higher value from Amazon. Work doesn't really allow for it and there's never anyone at home to receive them. A shame as in 20 years of spending too much I've never had anything go missing, but I suppose I should support other stores.
Dromedary66 said:
Exactly.
OP - you didn't get a call from the driver asking for the One Time Code over the phone right? It is only to be given to them as they are standing in front of you with the parcel.
No just a notification giving a delivery window, then a notification saying delivery was attempted.OP - you didn't get a call from the driver asking for the One Time Code over the phone right? It is only to be given to them as they are standing in front of you with the parcel.
Newarch said:
Charlie1986 said:
So OTP or one time password would not let the parcel just get lost… The driver has to present this back if undelivered or he is placed immediately on suspension and loss and prevention start a case. If the parcel was to go missing it wouldn’t have made it on to the van. Drivers have so many preventions against them. Don’t get me wrong it’s simple to blame them when they have done but also just as simple to blame them when it’s not there fault
The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
Interesting? So in this case why lie about twice attempting to deliver? I was in both times and it would have been pretty much impossible for me to have missed them even once. Having spoken to a friend in the same village they have also stopped buying higher value stuff from Amazon because it simply never turns up. I can't think of any other possible reason for non delivery except that it is getting nicked by employees of the courier firm.The OTP is placed on postcodes with a high rate of concessions. Have you spoke to customer service?
My wife asked our regular couriers about this, and apparently Amazon subs out delivery to all sorts of dodgy fly by night courier firms.
We did contact customer services and got the usual bland contrition, suggesting that they'll do absolutely sod all about it.
What is the Q number and I’ll be able to check where it is. Plus it can also be geo coded to where the driver selected what option agains the parcel
What's with this claiming they attempted to deliver something they clearly didn't though, I simply don't understand that. Years ago you might get a delivery delayed because the driver didn't get around their route in time, but lying about having done it twice seems really suspicious to me.
I was surprised Amazon seemed so disinterested too, obviously they're too big to really worry about customer satisfaction but they used to be pretty trustworthy.
I was surprised Amazon seemed so disinterested too, obviously they're too big to really worry about customer satisfaction but they used to be pretty trustworthy.
I worked for one of the UK largest delivery companies a few years ago helping to unplug them from their ageing parcel tracking system and onto a new one, every parcel is scanned at every leg of the journey. When the driver collected that from the depot that morning he will have scanned that parcel "in" and onto his route.
His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
Freakuk said:
I worked for one of the UK largest delivery companies a few years ago helping to unplug them from their ageing parcel tracking system and onto a new one, every parcel is scanned at every leg of the journey. When the driver collected that from the depot that morning he will have scanned that parcel "in" and onto his route.
His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
Again, why pretend that you've attempted delivery then?His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
Newarch said:
Freakuk said:
I worked for one of the UK largest delivery companies a few years ago helping to unplug them from their ageing parcel tracking system and onto a new one, every parcel is scanned at every leg of the journey. When the driver collected that from the depot that morning he will have scanned that parcel "in" and onto his route.
His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
Again, why pretend that you've attempted delivery then?His HHT (hand held terminal) will convey this information to the backend systems, where it will retrieve the delivery information, Likewise depending upon the system and the driver it will calculate the entire route and optimise this based upon mileage and delivery paid for i.e. morning delivery. The delivery driver will then usually number his parcels 1 through to whatever to help him find the next parcel to deliver on his route.
If they get delivered they scan the barcode and now usually take a photo to support this delivery, if you have selected a safe place etc they will photograph this (noting that they are off the hook if it gets nicked), a failed/attempted delivery to me suggests they couldn't find you given you a rural, probably a new driver and not knowing the area.
It is pretty hard to steal a parcel these days, unless it's be taken off the floor in the distribution centre before being scanned for delivery.
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