The OSX/Apple support thread

[Craikeybaby]

I think I'm going to give Drivedx a go, I've been suspecting that the drive on my iMac is on the way out for a while now...

[jmorgan]

long test not available in the trial. Overall the thumbs are up. Worst case I need a new HD so may 2tb and increase the SSD....... providing I can crack the bugger open.

[djdest]

Ive got the full version, ran long test on both drives and both came back ok.
I'm just going to have to copy as much as possible off it and then ditch it for a new one.
As its just for data storage I'm wondering if I'd be better just getting a 7200rpm drive rather than SSD

[PJ S]

Have tried the cable checks yet?
If so, and no change, maybe give an external caddy a go first just to see if the same1% reading is obtained.
At that point, you might want to contact Samsung, if it’s still under warranty – I’m not sure how long they offer on their SSDs.

Also thinking about what revision of OS X you’re running, maybe part of the issue is if TRIM wasn’t enabled.

Edited by PJ S on Friday 4th November 10:56

[Craikeybaby]

Craikeybaby said:

I think I'm going to give Drivedx a go, I've been suspecting that the drive on my iMac is on the way out for a while now...

Well DriveDx thinks that the internal drive on my iMac is fine. It did correctly identify a dead LaCie Rugged as dead.

My next step to speed up the iMac is to give it a fresh install - I seem to think it was set up from a Time Machine of my old MacBook, which I bought in 2007 - hopefully a clean install will make a difference!

[hyperblue]

I just bought my first Mac (2015 MBP Pro Retina) with the intention of sync'ing all my photos between my Mac and iPhone.

I've imported about 10,000 photos from my Dropbox into the Photos app on the Mac and this has synchronised across to iCloud and my iPhone. The issue is, that on my iPhone the photos are not shown in date order - they are shown in the order in which they were imported to the Mac (i.e. the file creation date, not the meta data photo taken date).

Any ideas how to fix? It's infuriating as my iPhone photos are now interspersed with random old pictures.

[IanA2]

Strange One:

One of our machines (AirBook Early '15) is showing 41Gb in "System". I don't think this is can be right, or am I missing something? Ideas anyone?

Many thanks.

[blueST]

Can anyone help me to get Sierra installed? I've downloaded the update, but when I run the installer it asked for a password to install a new helper (whatever that is). I enter my apple id password but nothing happens the dialogue box just sits there. I've double checked I'm using the correct password by logging into other stuff.

[IanA2]

blueST said:

Can anyone help me to get Sierra installed? I've downloaded the update, but when I run the installer it asked for a password to install a new helper (whatever that is). I enter my apple id password but nothing happens the dialogue box just sits there. I've double checked I'm using the correct password by logging into other stuff.

I've installed it. I wish I hadn't. I never use the voice stuff. Thought there was more to the upgrade. There is, but not a lot.

[blueST]

IanA2 said:

I've installed it. I wish I hadn't. I never use the voice stuff. Thought there was more to the upgrade. There is, but not a lot.

Too late! Problem solved, turns out it doesn't want the Apple id, it wants the old user admin password for my Mac, which I thought was synced with my Apple ID, but it isn't.

[djdest]

PJ S said:

Have tried the cable checks yet?
If so, and no change, maybe give an external caddy a go first just to see if the same1% reading is obtained.
At that point, you might want to contact Samsung, if it’s still under warranty – I’m not sure how long they offer on their SSDs.

Also thinking about what revision of OS X you’re running, maybe part of the issue is if TRIM wasn’t enabled.

Edited by PJ S on Friday 4th November 10:56

I checked the cables today, they were all ok but after removing the drive and refitting it it made no difference.
I'm slowly managing to get all of my data off it, its a long process though!

Soon as thats done I am buying a new drive and will get a new data cable too just to rule that out.

The annoying thing is, I can try to copy a file from the drive and get the error 36.
After a random amount of retrying (usually anywhere between 5-10 goes) it will eventually work and copy it.
As you can imagine, retrying multiple times for hundreds of files is driving me insane!

[PJ S]

IanA2 said:

Strange One:

One of our machines (AirBook Early '15) is showing 41Gb in "System". I don't think this is can be right, or am I missing something? Ideas anyone?

Many thanks.

You’ll have temporary files or backups, or something that’s eating into your drive space – mostly deletable, probably.
Go download OmniDiskSweeper, run it, then see what folders have what.
If you use TimeMachine, but on an external drive, then at some point it’s probably ran when the drive wasn’t connected, and you’d only need one or two instances of that, depending on what you told it to not backup, before 30, 40, 50GB has “vanished”.

[CoolHands]

hey everybody - I have a late 2009 desktop. But I have upgraded memory previously so it has 12GB (it came with 4GB as standard).

Since updating to OS Sierra from Yosemite, I have an annoying problem. The graphical menus of various things don't update properly. So they show as black instead of the proper light grey colour. When you go over them with the mouse sometimes they revert to the correct look, or sometimes I have to click on them. It seems to be graphics problem. When I take a screenshot it doesn't show the issue - I had to take some pics on my iphone to show you!

Here is two pics - the second one shows a couple of menus changed colour after I have gone near them with the mouse pointer. Any ideas?

[CoolHands]

ok don't worry (or for anyone else having this problem) I did an 'SMC' and 'PRAM' reset as described on this page:
http://www.techradar.com/how-to/computing/macos-si...
and it seems to be ok now.

[IanA2]

PJ S said:

IanA2 said:

Strange One:

One of our machines (AirBook Early '15) is showing 41Gb in "System". I don't think this is can be right, or am I missing something? Ideas anyone?

Many thanks.

You’ll have temporary files or backups, or something that’s eating into your drive space – mostly deletable, probably.
Go download OmniDiskSweeper, run it, then see what folders have what.
If you use TimeMachine, but on an external drive, then at some point it’s probably ran when the drive wasn’t connected, and you’d only need one or two instances of that, depending on what you told it to not backup, before 30, 40, 50GB has “vanished”.

Thanks. Yes, I think it is something to do with the Time machine. Not quite sure at this point what. I'm looking at OmniDiskSweeper but so far not clear what's what.

Time machine is playing silly buggers with the perpetual "Preparing Backup..." mode and I can't sort it as I can't find "backups.backupd" anywhere which is odd.

I'll try Apple tomorrow and see what they have to say.

[djdest]

My 2011 MBP seems to of died last night, I'm pretty sure it's the infamous graphics card issues. I'm tempted to buy a 2015 and max it out.
Hopefully the 2011 is covered under recall still, if so I'll keep it for the kids to use if they fix it.

Most annoyingly I've just bought a replacement SSD for it yesterday!

[IanA2]

djdest said:

My 2011 MBP seems to of died last night, I'm pretty sure it's the infamous graphics card issues. I'm tempted to buy a 2015 and max it out.
Hopefully the 2011 is covered under recall still, if so I'll keep it for the kids to use if they fix it.

Most annoyingly I've just bought a replacement SSD for it yesterday!

Does it qualify for Apple replacement? Mine did, now good as new.

See: https://www.apple.com/uk/support/macbookpro-videoi...

ETA : Just saw you have it under control. Read your post too fast !!

[jmorgan]

Well, my high load cycle count, I have confirmed it with another program with trial. Well over 650,000 and I think the drive manufacturer says it is good for 600,000. Very little information why this has happened on a three year machine. Some indications it is the power settings.

Call Apple tomorrow for an idea on cost, not liking the look of opening the iMac, chances to muller the cables.

[whoami]

OS Sierra running on Mid 2011 MacBook Air.

According to the compatibility table, this works fine,

However, if anyone has done this, I'd be interested to learn how you got on and what the impact on performance is.

[IanA2]

whoami said:

OS Sierra running on Mid 2011 MacBook Air.

According to the compatibility table, this works fine,

However, if anyone has done this, I'd be interested to learn how you got on and what the impact on performance is.

Fine, no change.