The OSX/Apple support thread

[PJ S]

^
How did you do the update – over the air or via iTunes on the computer?
If the latter, then simply sync the phone, ensuring the playlists are ticked in iTunes – that’ll put them back on, and the songs, assuming they’ve actually disappeared also.

[bad company]

PJ S said:

^
How did you do the update – over the air or via iTunes on the computer?
If the latter, then simply sync the phone, ensuring the playlists are ticked in iTunes – that’ll put them back on, and the songs, assuming they’ve actually disappeared also.

I did the update over the air via WiFi. Luckily found the music backed up on the pc. I really thought the music would also have been stored in ICloud, apparently not.

[Havoc856-S]

bad company said:

So I installed IOS 11 on my IPhone 6 yesterday. Now I see that all of my music playlists have gone. The songs I bought from iTunes are there but the stuff I burned and all the playlists have gone.

Help!!!!

Turn on music in the cloud in Settings and wait a few minutes when opening the app. This is fairly standard practice for the OTA updates - they seem to sacrifice some user customisation in the settings.

[shopper150]

Can anyone suggest why FaceTime on a MacBook Pro is not displaying the person I am calling or receiving a call from?

I can only see myself and I cannot see any option to see the caller.

It’s not a bad connection issue. There just is no window

[gregs656]

Trivial but I have just re-enabled double tap to drag on the MBP. Buried under the accessibility menu now. SO much more intuitive than click to drag.

[bad company]

Does anybody else have trouble with Radio apps stopping after about 10 - 15 minutes? Very annoying and didn’t seem to happen before the latest IOS update.

I’ve been using ‘The Radio’ and ‘TuneIn’.

[rufmeister]

Currently using a MacBook Air, and purchased a MacBook Pro so I can pass on my Air to a member of staff.

I don't have an external drive to carry out a Time Machine back up to, is there an alternative?

Also, how do I clear the Air for a new user?

Thanks in advance.

[craigjm]

This icon has appeared on the top right of my iPhone 7 today and I haven’t seen it before. What is it? I can’t find anything online about it because I don’t know how to describe it to Google

[LordGrover]

Guessing orientation locked?

[craigjm]

LordGrover said:

Guessing orientation locked?

Cheers must have somehow knocked it on by mistake. Googled how to turn it off. Thanks

[PJ S]

rufmeister said:

Currently using a MacBook Air, and purchased a MacBook Pro so I can pass on my Air to a member of staff.

I don't have an external drive to carry out a Time Machine back up to, is there an alternative?

Also, how do I clear the Air for a new user?

Thanks in advance.

Google OS X.?? Migration Assistant.
The same can be done to find the simplest way to return the Air to as new from Apple's Support KB or other websites.
It's going to take you a fair while, but that's par for the course.

[whoami]

PJ S said:

rufmeister said:

Currently using a MacBook Air, and purchased a MacBook Pro so I can pass on my Air to a member of staff.

I don't have an external drive to carry out a Time Machine back up to, is there an alternative?

Also, how do I clear the Air for a new user?

Thanks in advance.

Google OS X.?? Migration Assistant.
The same can be done to find the simplest way to return the Air to as new from Apple's Support KB or other websites.
It's going to take you a fair while, but that's par for the course.

I have to do the same.

How long is a fair while??

[LordGrover]

Guide here: click.

[whoami]

Ta

[jmorgan]

Does that process clear the hard drive? Just thinking zeroing it out first if it does not.

[NDA]

Is it possible to back up someone else's iPhone to iTunes on your MacBook?

I tried to help someone back up and set up a 7 from a 5 (software all up to date) and it wouldn't give me the option on iTunes - merely to restore or set up as a new phone, no option to back up.

[Craikeybaby]

I think they only back up to one iTunes.

[craigjm]

NDA said:

Is it possible to back up someone else's iPhone to iTunes on your MacBook?

Yes but not in the same user account. Create an account on your Mac for your friend and log into that and you will get a clean iTunes and away you go.

[NDA]

craigjm said:

NDA said:

Is it possible to back up someone else's iPhone to iTunes on your MacBook?

Yes but not in the same user account. Create an account on your Mac for your friend and log into that and you will get a clean iTunes and away you go.

Cool, thanks. Will try that.

[TotalControl]

Begrudgingly, I'm trying out iOS with my main SIM and it doesn't seem too bad so far. I have a 6 with the 11.1.1 update but battery life doesn't seem to be any good. Is this to be expected with an older phone or will it get better over time?

Any hints or tips or even information on why this is?