The OSX/Apple support thread

Author
Discussion

nigelpugh7

6,136 posts

195 months

Saturday 29th January 2022
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craigjm said:
You may want to turn off website tinting too it’s annoying
Thanks I’ve also just done that, along with making chrome my default browser now too!

nigelpugh7

6,136 posts

195 months

Monday 31st January 2022
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craigjm said:
You may want to turn off website tinting too it’s annoying
Thanks I’ve also just done that, along with making chrome my default browser now too!

anonymous-user

59 months

Saturday 5th February 2022
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My dad has been complaining that his 2013 MacBook Pro has been getting slower and slower over the last couple of years, to which I shamefully did very little about apart from flippantly telling him to 'buy a new one'.

He has now given it to me to look at, and holy crap... It's unusable.

It takes around 10 minutes to boot up, and then another 15-20 minutes for the handful of desktop icons or even the cursor to start appearing.

If you click on anything like an application or folder, it takes around 15 mins to open it. Essentially every time you use the curser to click on anything, there is a 10 minute delay until it does it.

He has never used it for any hard work, just his emails, browsing, and a few Word docs. I checked the hard drive and it is almost empty apart from the OSX. He has about 10Gb of photos and reasonably important documents on there.

No idea how it has ended up like this, I can only assume something has become corrupt?

I need to wipe it completely and start again to see if that fixes the issue, but the problem is, it is so unresponsive and slow I can't even manage to drag his documents and photos off the desktop folder they are in and onto a memory stick.

Any ideas on what I can do?

JonChalk

6,469 posts

115 months

Saturday 5th February 2022
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My 2013 MBP was one of the first SSD models; is this an SSD model, ‘cos if not I would suspect the HDD is fundamentally on the way out.

Have you tried diagnostics / recovery on startup? CMD and R (I think! Best check!) while MBP rebooting.

CoolHands

19,208 posts

200 months

Saturday 5th February 2022
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Anyone else have poor call volume / quality etc with their iphone 12 or 13 connecting to their car? (Bluetooth). Missus keeps complaining and there are other reports online too. She’s just swapped back to iPhone 8 and it is back to normal. Bloody annoying as nothing specific. My 11 pro seems ok.

NDA

22,133 posts

230 months

Sunday 6th February 2022
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CoolHands said:
Anyone else have poor call volume / quality etc with their iphone 12 or 13 connecting to their car? (Bluetooth). Missus keeps complaining and there are other reports online too. She’s just swapped back to iPhone 8 and it is back to normal. Bloody annoying as nothing specific. My 11 pro seems ok.
Nope. I have a 13 Pro and the call quality is excellent through the car.

I am not techie, but do the newer iPhones have an upgraded version of bluetooth and is your car better on an older version? Complete guess and probably total nonsense! smile

CoolHands

19,208 posts

200 months

Sunday 6th February 2022
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Thanks. Yeah it’s an 09 Bmw mini, so older tech in the car. But there are a number of posts from users who have trouble only with iPhone 12 & 13 and car connectivity. Problem is if I upgrade to a 13 (from a 12 pro max) it might still have the same issue! And I’ll be gutted. Or I could trade the 12 in and get a new 11 pro which they still sell, just it seems a bit backwards. Annoying.

craigjm

18,360 posts

205 months

Sunday 6th February 2022
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CoolHands said:
Thanks. Yeah it’s an 09 Bmw mini, so older tech in the car. But there are a number of posts from users who have trouble only with iPhone 12 & 13 and car connectivity. Problem is if I upgrade to a 13 (from a 12 pro max) it might still have the same issue! And I’ll be gutted. Or I could trade the 12 in and get a new 11 pro which they still sell, just it seems a bit backwards. Annoying.
Check if there is a Bluetooth update available for the car. You at a trying to use a Bluetooth 2.1 unit with a Bluetooth 5 phone

mmm-five

11,381 posts

289 months

Sunday 6th February 2022
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Lord Marylebone said:
My dad has been complaining that his 2013 MacBook Pro has been getting slower and slower over the last couple of years, to which I shamefully did very little about apart from flippantly telling him to 'buy a new one'.

He has now given it to me to look at, and holy crap... It's unusable.

It takes around 10 minutes to boot up, and then another 15-20 minutes for the handful of desktop icons or even the cursor to start appearing.

If you click on anything like an application or folder, it takes around 15 mins to open it. Essentially every time you use the curser to click on anything, there is a 10 minute delay until it does it.

He has never used it for any hard work, just his emails, browsing, and a few Word docs. I checked the hard drive and it is almost empty apart from the OSX. He has about 10Gb of photos and reasonably important documents on there.

No idea how it has ended up like this, I can only assume something has become corrupt?

I need to wipe it completely and start again to see if that fixes the issue, but the problem is, it is so unresponsive and slow I can't even manage to drag his documents and photos off the desktop folder they are in and onto a memory stick.

Any ideas on what I can do?
If it's a HDD model, and it's been upgraded to one of the more recent OSes, then that's why.

The newer OSes were built for speedy SSDs, and it looks like Apple got lazy in optimising it, as they assumed everyone had a super-speedy SSD and wouldn't notice a bit of crap optimisations.

If it is a HDD, then your 2 options are 1) swap the internal HDD for a speedy SSD (use somewhere like Crucial to see what's compatible, and iFixit for the walkthrough); or 2) buy an external USB-connected SSD and install a completely clean version of the OS onto that...then migrate the stuff you need.

BTW, how much space is left?

joropug

2,669 posts

194 months

Monday 7th February 2022
quotequote all
CoolHands said:
Anyone else have poor call volume / quality etc with their iphone 12 or 13 connecting to their car? (Bluetooth). Missus keeps complaining and there are other reports online too. She’s just swapped back to iPhone 8 and it is back to normal. Bloody annoying as nothing specific. My 11 pro seems ok.
Worth checking but do you use Zoom on the phone?

I have this weird issue on my iMac where if I use zoom, but don't fully close the application after, the audio quality through my bluetooth headphones is terrible like a low bitrate. Say for instance I use Spotify, it's all crackly.

I have to force quit zoom, unpair and pair the headphones and it will kinda of click back to normal. I don't know if the phone might have the same issue.

nyt

1,832 posts

155 months

Monday 7th February 2022
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Lord Marylebone said:
My dad has been complaining that his 2013 MacBook Pro has been getting slower and slower over the last couple of years, to which I shamefully did very little about apart from flippantly telling him to 'buy a new one'.
Writing this on an early 2013 MBP. It is still fast and a pleasure to use,

My guesses:

- Virus .. check with malwarebytes

- Disk full

- The SSD is dying. It's an easy replacement. Though expensive enough on the early 2013 model to make looking at a new machine an option.

Does activity monitor show any processes going wild?


Obviously copy his files before doing anything smile

tog

4,591 posts

233 months

Monday 7th February 2022
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nyt said:
- Disk full
Remember to empty the Trash.

PushedDover

5,877 posts

58 months

Wednesday 16th February 2022
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Anyone else finding their Macs rebooting - mainly overnight - on own accord?

My iMac (2018) doesn't. my MBP (2021) is.
Both running latest software updates

CoolHands

19,208 posts

200 months

Wednesday 16th February 2022
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joropug said:
Worth checking but do you use Zoom on the phone?

I have this weird issue on my iMac where if I use zoom, but don't fully close the application after, the audio quality through my bluetooth headphones is terrible like a low bitrate. Say for instance I use Spotify, it's all crackly.

I have to force quit zoom, unpair and pair the headphones and it will kinda of click back to normal. I don't know if the phone might have the same issue.
Ah thanks yes she does use zoom on the phone for work meetings etc. Possible she still has it open in the background, I will suggest she makes sure it’s swiped closed.

tim0409

4,760 posts

164 months

Friday 18th February 2022
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I've just migrated away from safari on mac (and iphone/ipad so I can sync) due to an irritating feature/bug since Monterey was introduced...

I open the sidebar and select bookmarks (and then select the required folder/bookmark), then when I close the sidebar and reopen it, it returns to its root, meaning I then have to click through the folders to get back to where I was. It never used to do this, and I find it really annoying. There was a similar issue with iOS 15 but they seemed to have fixed it, but not on the Mac. There is a thread on Macrumors about it, so I'm not the only one.

Apart from Chrome, are there any other recommended browsers for Mac/iOS?

mmm-five

11,381 posts

289 months

Friday 18th February 2022
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tim0409 said:
I've just migrated away from safari on mac (and iphone/ipad so I can sync) due to an irritating feature/bug since Monterey was introduced...

I open the sidebar and select bookmarks (and then select the required folder/bookmark), then when I close the sidebar and reopen it, it returns to its root, meaning I then have to click through the folders to get back to where I was. It never used to do this, and I find it really annoying. There was a similar issue with iOS 15 but they seemed to have fixed it, but not on the Mac. There is a thread on Macrumors about it, so I'm not the only one.

Apart from Chrome, are there any other recommended browsers for Mac/iOS?
Take your pick:
  • Brave (I use this for PH and any other forum where I need to block excessive advertising crap)
  • Firefox (for a couple of websites/forums that are a bit janky with the others)
  • Microsoft Edge
  • Waterfox
  • Opera
  • Vivaldi
I also use various browsers for different shopping/research purposes to help avoid too much browser fingerprinting.

tim0409

4,760 posts

164 months

Friday 18th February 2022
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mmm-five said:
Take your pick:
  • Brave (I use this for PH and any other forum where I need to block excessive advertising crap)
  • Firefox (for a couple of websites/forums that are a bit janky with the others)
  • Microsoft Edge
  • Waterfox
  • Opera
  • Vivaldi
I also use various browsers for different shopping/research purposes to help avoid too much browser fingerprinting.
Thanks for that; I initially downloaded chrome but will check out the other suggestions.

Lynchie999

3,458 posts

158 months

Monday 14th March 2022
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another sidebar safari question.... no matter how many times I select hide sidebar or minimise it it keeps reappearing when I open new windows and tabs!

PushedDover

5,877 posts

58 months

Monday 21st March 2022
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ok pleeease help me out here.

I dont know why / how - but for moons and across a few upgraded Iphones too, somehow somewhere it has taken upon itself to always autocorrect when I type
"morning" to " Mor I ng"

It is not an autocorrect I have set up FWIW.
Where is this storered in the phone to change ? ?

thebraketester

14,580 posts

143 months

Monday 21st March 2022
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Have you tried resetting the keyboard dictionary?