The OSX/Apple support thread

[LordGrover]

Seems to be a bit hit and miss. My two year old 6S is still excellent.
Some others are complaining about reduced performance and battery life.
I assume it's app/use related.

[jmorgan]

Always have a root around and see what is using what in the battery usage part of the system info.

And reboot the device. However the recent update to 11 I think introduced a new filing system (?) and that may be a culprit?

[bobski1]

My macbook pro is currently running OS X 10.6.8, trying to update to the latest OS X (High Sierra), but it says I need to upgrade to El Capitan first.

Needing to update as I need to update some of the applications but they don't support 10.6.8.

Then when trying to install El Capitan it says I require 10.8 but I can't seem to find a download from anywhere except for later versions.

Is there an issue I'm not seeing here as I imagined the update shouldn't have been this laborious.

Previously have tried to upgrade to El Capitan but it always seems to fail

Edited by bobski1 on Friday 17th November 19:42

[PJ S]

The App Store only came with Mountain Lion, so that’s why you need 10.8, in order to then download the OSes that came after.
I think it’s £20 for the ML disc from Apple, so not exactly extortionate.

[AstonZagato]

Mine has just bricked itself in the middle of an upgrade to Sierra. Tried a recovery mode start and it is refusing to download the OS. Says there is an error when I try to get is to restore from backup.

Pretty stuck.

[AJB88]

AstonZagato said:

Mine has just bricked itself in the middle of an upgrade to Sierra. Tried a recovery mode start and it is refusing to download the OS. Says there is an error when I try to get is to restore from backup.

Pretty stuck.

My MBP 2010 did this when I tried to install the final Beta of High Sierra, I got a chap from Apple support to contact me through their web service. he was going to get me to download a file to burn to a DVD I think or order me one to the local store.

I then managed to find a old install DVD off the top of my head I think it was Lion? I installed it fresh and then went through about 6 hours of updates. I'm now on the most recent stable High Sierra.

[bad company]

jmorgan said:

Always have a root around and see what is using what in the battery usage part of the system info.

How do you do that please?

[jmorgan]

bad company said:

jmorgan said:

Always have a root around and see what is using what in the battery usage part of the system info.

How do you do that please?

Find “settings”. Icon looks like some cogs.
Tap that. It will open the top layer of options.
Scroll down to “battery” and tap that.

Let that load the info and it will display what is using power the most and recent usage of power stats.

There are a few third party apps that do it it for you but I have never used them.

[bad company]

jmorgan said:

Find “settings”. Icon looks like some cogs.
Tap that. It will open the top layer of options.
Scroll down to “battery” and tap that.

Let that load the info and it will display what is using power the most and recent usage of power stats.

There are a few third party apps that do it it for you but I have never used them.

Thanks.

[K12beano]

AJB88 said:

AstonZagato said:

Mine has just bricked itself in the middle of an upgrade to Sierra. Tried a recovery mode start and it is refusing to download the OS. Says there is an error when I try to get is to restore from backup.

Pretty stuck.

My MBP 2010 did this when I tried to install the final Beta of High Sierra, I got a chap from Apple support to contact me through their web service. he was going to get me to download a file to burn to a DVD I think or order me one to the local store.

I then managed to find a old install DVD off the top of my head I think it was Lion? I installed it fresh and then went through about 6 hours of updates. I'm now on the most recent stable High Sierra.

I’ve had a bad couple couple of months Apple-wise.

When I tried upgrading to High Sierra (from happily running on Sierra) my 2013 iMac just would not play ball. I’ve had online chats and voice calls all over the place. Each takes about an hour or so, once to Virginia, twice to Portugal, once to Ireland - still not fixed!

I only have time to do it at weekends too.

My 2011 MBP was doing fine, upgraded happily, then three weeks ago it died - it rebooted once, but died again. Apple Genius diagnosed a failed Hard Drive, but because it’s “Vintage” I was turned away and have had to go to an Authorised Service place..... once they’ve fixed up my MBP - hopefully it’ll prove to be the drive which they can replace - they’re getting the iMac to fix.

It’s just sucked up too much time trying to fix these things!!!

But, to be fair, MBP was faultless for 6½ years and the iMac for nearly 4.

Meanwhile I decided to go for an iPad Pro. The price of new MBPs are just so much, it makes the iPP seem a bargain! Surprising how capable the little beauty is (10.5 with the keyboard and pencil) and apart from Lightroom, which I use for whopping great dSLR files, I don't think I’m going to be missing the OS X......

[MitchT]

bobski1 said:

My macbook pro is currently running OS X 10.6.8 ...

If your Mac is old enough to be running 10.6.8 it might be too old to run High Sierra full stop, or may run it but suffer as a result. I'd check that it's a good idea before proceeding.

[Havoc856-S]

K12beano said:

I’ve had a bad couple couple of months Apple-wise.

When I tried upgrading to High Sierra (from happily running on Sierra) my 2013 iMac just would not play ball. I’ve had online chats and voice calls all over the place. Each takes about an hour or so, once to Virginia, twice to Portugal, once to Ireland - still not fixed!

I only have time to do it at weekends too.

My 2011 MBP was doing fine, upgraded happily, then three weeks ago it died - it rebooted once, but died again. Apple Genius diagnosed a failed Hard Drive, but because it’s “Vintage” I was turned away and have had to go to an Authorised Service place..... once they’ve fixed up my MBP - hopefully it’ll prove to be the drive which they can replace - they’re getting the iMac to fix.

It’s just sucked up too much time trying to fix these things!!!

But, to be fair, MBP was faultless for 6½ years and the iMac for nearly 4.

Meanwhile I decided to go for an iPad Pro. The price of new MBPs are just so much, it makes the iPP seem a bargain! Surprising how capable the little beauty is (10.5 with the keyboard and pencil) and apart from Lightroom, which I use for whopping great dSLR files, I don't think I’m going to be missing the OS X......

Lightroom is on iOS and can handle RAW too.

[Craikeybaby]

Lightroom CC on the iPad/Mac is very different from Lightroom CC Classic on Mac though. I couldn't do all my editing on the cut down version.

[paulguitar]

Has anyone had failure 4mem/9/40000000:0x7a5c8f90


?


According to Applecare it might be a RAM failure. I have a Mac Mini late 2012 with 8GB in each of the two slots. The computer sort of 'half works', could it just be a case of replacing one of the RAM modules?

[LordGrover]

Probably worth removing one and seeing if it persists. If it does, swap them. Should narrow down which one is faulty, if at all.

[bobski1]

Managed to get it updated. Had to a wipe of the mac HD & install via a USB stick. Currently running El Capitan. Not sure I will update to High Sierra as that is the limit of my laptop.

For photo editing is it Photoshop or lightroom the programme of choice?

Also wanting to do some graphic design & wondering if anybody has any recommendations?

[craigjm]

I’m running an MBA with Sierra and Firefox just keeps crashing constantly even though it is the latest version. Thoughts?

[jmorgan]

bobski1 said:

Managed to get it updated. Had to a wipe of the mac HD & install via a USB stick. Currently running El Capitan. Not sure I will update to High Sierra as that is the limit of my laptop.

For photo editing is it Photoshop or lightroom the programme of choice?

Also wanting to do some graphic design & wondering if anybody has any recommendations?

Personally, I did not like the Adobe yearly charge, and the one off purchase programs, Lightroom and Elements, I did not really get along with as I am using Apple cloud for the photos. Stumbled across Affinity Photo, they also do a design app as it happens.

https://affinity.serif.com/en-gb/photo/

Personal choice and all that, I am not a pro so this is just hobby stuff.

[AstonZagato]

AstonZagato said:

Mine has just bricked itself in the middle of an upgrade to Sierra. Tried a recovery mode start and it is refusing to download the OS. Says there is an error when I try to get is to restore from backup.

Pretty stuck.

Managed to restore an old backup onto the MBP. Then managed to update to High Sierra. Now wont backup to the Time Machine but I think I might have forced it to do so by deleting all the old backups (gulp!).

[Craikeybaby]

bobski1 said:

Managed to get it updated. Had to a wipe of the mac HD & install via a USB stick. Currently running El Capitan. Not sure I will update to High Sierra as that is the limit of my laptop.

For photo editing is it Photoshop or lightroom the programme of choice?

Also wanting to do some graphic design & wondering if anybody has any recommendations?

Get the Adobe Creative Cloud Photography package - Lightroom and Photoshop, should cover you for both photography and some graphic design work too.