ADSL connection dropping

[sotonS2]

After fruitless Google trawling, I'm sure a PHer can offer some useful suggestions.

I run ADSL through a Belkin wireless modem / router. Everything is fine until I receive an incoming call on the landline. This causes the ADSL connection to be dropped. The connection has to be manually reinstated using the router's control panel. It will drop again when the landline call is terminated.

Before I phone BT and get a line check done, has anyone had similar experiences and, if so, how were they resolved ??

[GreenV8S]

I use a Belkin wireless ADSL router without any problems. The ADSL and analogue phone should be completely isolated from each other by the microfilters, so I'd check these are a good brand fitted correctly. Failing that, if you have multiple extensions disconnect as many as possible and see if that helps. Also check that *all* your extension sockets have microfilters fitted, even spare ones that don't have anything plugged in.

[sotonS2]

Hi Pete,


Cheers for the suggestions.

I have a genuine BT µfilter and my phone 'system' consists of a four way wireless set of which only the Master is connected to the analogue side of the µfilter.

I do have a number of extension sockets which existed before I moved to this house but none of these have anything connected.

I'm kinda stumped at the moment.




Edited after reading the last sentence - I didn't think it necessary to have µfilters in all of the vacant extensions - live & learn, eh ? I'll give it a go.




>> Edited by sotonS2 on Monday 6th September 21:30

[arcturus]

sotonS2 said:

I didn't think it necessary to have µfilters in all of the vacant extensions

You're right; you dont need a filter if the socket has nothing plugged in to it.

A common error is to miss the Sky digibox. If it's plugged in to the phone line, it too needs a filter.

[Panclan]

SotonS2,

I had the same problem with my ADSL line, I reported the problem to my ISP and they got BT to have a look, it turned out to a problem with the line earthing when receiving calls.

[greenv8s]

arcturus said:

You're right; you dont need a filter if the socket has nothing plugged in to it.

Some people confidently say you do, and some confidently say you don't. If I had ADSL problems and any unused phone sockets then I'd try adding/removing filters on these sockets to see if it helped.

PS also some alarms use the phone line to call for help, you need to add a filter to these too.

[sotonS2]

arcturus said:

sotonS2 said: I didn't think it necessary to have µfilters in all of the vacant extensions You're right; you dont need a filter if the socket has nothing plugged in to it. A common error is to miss the Sky digibox. If it's plugged in to the phone line, it too needs a filter.

Sky Digibox - yes.

Connected to phone line - never.

But thanks for the info, will archive it in the memory bank.

[sotonS2]

Panclan said:

SotonS2, I had the same problem with my ADSL line, I reported the problem to my ISP and they got BT to have a look, it turned out to a problem with the line earthing when receiving calls.

Cheers Panclan - seems a sensible approach as my phone line and ADSL are both provided by BT. Whether that's a good thing or not remains to be seen.

[sotonS2]

Update:

Fitted another BT microfilter to an extension socket in our kitchen and its sorted. No more ADSL dropouts !!

Thanks for the help guys .