draytek vigor help

[wjwren]

just realised i had put the wrong address in the draytek vpn software! with correct address it still wont connect.

[mattley]

Are you still just getting unknown error?

Try using the windows built in one in network and sharing centre, might give a more useful error code.

[wjwren]

error 628 : the connection was terminated by the remote computer before it could be completed

[Magic919]

The router is not even trying to 'answer' the connection.

[wjwren]

any ideas at all? thanks

[mattley]

Run -> CMD

telnet 176.35.197.204 1723

You should just get a clear black box with the cursor flashing.

Ctrl] to exit.

If so you're connecting to the router OK but the handshake's going wrong somewhere.


(You might need to add telnet in the add windows features control panel.)

[Magic919]

Magic919 said:

Looks like am Internet address to me.

What's set under Remote Access Control?

Did you check this?

[wjwren]

i can ping 176.35.197.204 from the server at work and get reply.

[mattley]

Ping's a good start if you run the telnet command I posted this will ensure that you can connect at a basic VPN level.

the 1723 at the end of the command is the port your VPN router is listening on, if you can't telnet to that port it's probably AV/Firewall or router at your end.

[wjwren]

it says telnet is not recognised as an internal or external command?

[mattley]

You'll need to add it in the programs and features control panel. Select turn windows features on or of and add the Telnet Client.

[wjwren]

could not open connection to the host on port 1723: connect failed

if i telnet just 176.35.197.204 i get to put in the router account and password

[mattley]

OK, so can reach it on some ports, not others. Almost certainly this is down to the Firewall on your PC or the router at your end.

Try disabling the PC firewall, are you using ant third party security products your AV might also be blocking stuff.

What is the router at your end?

[Magic919]

You can't plain telnet to the Vigor router, except from the local network.

[wjwren]

sorry i thought you meant from the work server. from my pc at home i get no response - just a blank screen with a cursor

[wjwren]

router wan page

[Magic919]

Sorry to keep asking the same thing, but what about

VPN and Remote Access >> Remote Access Control Setup

What's set there?

[wjwren]

thanks

[Magic919]

Can you confirm you haven't got any NAT > Port Redirection set up that involves port 1723 or PPTP?

[mattley]

wjwren said:

sorry i thought you meant from the work server. from my pc at home i get no response - just a blank screen with a cursor

OK, so you're connecting in the first instance, but the actual tunnel setup is failing, so we're back to this.

Try disabling the PC firewall, are you using ant third party security products your AV might also be blocking stuff.

What is the router at your end?